Good food and they so far always (maybe 6 times) get the orders right in the kitchen.
But the front counter service often comes with a lack of attentiveness and sometimes an attitude. I always list what salsas I want and eliminate the ones I don’t, and they almost never have paid attention to that on pickup orders, even though it’s all listed right on the receipt.
One time, I almost walked out without my drink because the guy didn’t hand it to me, then he gave me a regular when I paid for a large, and then acted like I was giving him a hard time when he should’ve at least been a little apologetic for all the lack of attention to my order.
Update: almost forgot to ask for my drink again. Not so much as an apology for not paying attention to my order. They also still aren’t paying attention to other things on the order like the requested salsas. No point in even putting it into the order system bc you’ll have to ask at the end regardless
Atmosphere: 3
Food: 5
Service: 3
Jennifer Melgaard
The lobby was filthy and it was the driest chicken I have ever had
Atmosphere: 1
Food: 1
Service: 1
Socorro Philippe
Amazing
Atmosphere: 5
Food: 5
Service: 5
Alex Ylanzo
Great food , good service & the place always clean
Atmosphere: 4
Food: 5
Service: 4
Ratha Horn
Great food and great service!
Maria Cabrero
Nice place
Atmosphere: 5
Food: 5
Service: 5
Brandon Atencio
This is probably the most healthy fast food option you can get. The chicken is grilled in the kitchen. 10/10 I eat here almost every other day. $12 for a 3 piece grilled chicken and 2 sides.
Atmosphere: 5
Food: 5
Service: 5
Candace Brown
Fooood fyaaa but not the lobby. It was filthy bathroom full of a wet idk on the floor. Soda fountain was watered down.
Atmosphere: 2
Food: 5
Service: 5
Marco “Smk1WthMe” Gomez
Chicken is always good. Cooked to perfection. Service is great no matter what Pollo Loco it is. It’s always good service the macaroni and cheese. I love it. Coleslaw is very good. The other side order is OK restroom friendly recommend Pollo Loco. If you love chicken choose the crazy chicken
Atmosphere: 5
Food: 5
Service: 5
Ed Rhodes
Delayed our order by over an hour, wouldn't answer the phone.
Good food and they so far always (maybe 6 times) get the orders right in the kitchen.
But the front counter service often comes with a lack of attentiveness and sometimes an attitude. I always list what salsas I want and eliminate the ones I don’t, and they almost never have paid attention to that on pickup orders, even though it’s all listed right on the receipt.
One time, I almost walked out without my drink because the guy didn’t hand it to me, then he gave me a regular when I paid for a large, and then acted like I was giving him a hard time when he should’ve at least been a little apologetic for all the lack of attention to my order.
Update: almost forgot to ask for my drink again. Not so much as an apology for not paying attention to my order. They also still aren’t paying attention to other things on the order like the requested salsas. No point in even putting it into the order system bc you’ll have to ask at the end regardless
Atmosphere: 3
Food: 5
Service: 3
The lobby was filthy and it was the driest chicken I have ever had
Atmosphere: 1
Food: 1
Service: 1
Amazing
Atmosphere: 5
Food: 5
Service: 5
Great food , good service & the place always clean
Atmosphere: 4
Food: 5
Service: 4
Great food and great service!
Nice place
Atmosphere: 5
Food: 5
Service: 5
This is probably the most healthy fast food option you can get. The chicken is grilled in the kitchen. 10/10 I eat here almost every other day. $12 for a 3 piece grilled chicken and 2 sides.
Atmosphere: 5
Food: 5
Service: 5
Fooood fyaaa but not the lobby. It was filthy bathroom full of a wet idk on the floor. Soda fountain was watered down.
Atmosphere: 2
Food: 5
Service: 5
Chicken is always good. Cooked to perfection. Service is great no matter what Pollo Loco it is. It’s always good service the macaroni and cheese. I love it. Coleslaw is very good. The other side order is OK restroom friendly recommend Pollo Loco. If you love chicken choose the crazy chicken
Atmosphere: 5
Food: 5
Service: 5
Delayed our order by over an hour, wouldn't answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The front register man witch i think is the manager denied me access to the bathroom after I purchased my food
Filthy store. Flies everywhere, sticky floors, smells like dumpster trash, tables with stuck dirt. Disgusting experience
Chicken was ok but service awful
Atmosphere: 2
Food: 3
Service: 2
It has changed a lot, the place looks dirty, the service is very slow, bad attention. I think it needs changes.
Atmosphere: 2
Food: 4
Service: 2
The staff is always so kind and sweet to me. I really like this chicken spot. Food is always fresh and hot. Clean restaurant as well.
Atmosphere: 5
Food: 5
Service: 5
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