This is the worst of el pollo location i've never been to. I am very disappointed since i've recently become addicted to their chicken avocado quesadilla. When I ordered my food here, it arrived cold and the cheese was unmelted. On top of that, the lady forgot to give me my card back when I left the drive-through. I had to come back to get it. Not a good experience :/
S1r East Da Ness (Big New Years)
The chicken is superb
Rodolfo Barrios
My wife and I loved It
Antonio Martinez
The size of chicken is still normal, not like in other crazy chicken restaurants. Friendly staff.
Jose Hernandez
Very good friendly people
steven luciano
Food was not cook right. Guy was rude. Never again
Atmosphere: 1
Food: 1
Service: 1
Victor Ascencio
Bad everything bad bad service
Tushar Nikalje
I had the pleasure of visiting El Pollo Loco recently, and I must say that the experience was exceptional, thanks largely to the outstanding service provided by Gaby and her team. From the moment I walked in, Gaby’s warm and welcoming demeanor created an inviting atmosphere that truly stood out. Her genuine attentiveness and care made me feel valued and appreciated, which is a rare and delightful experience in the world of fast food.
The chicken burrito combo I ordered was a testament to the quality and consistency that El Pollo Loco is known for, but it was Gaby’s remarkable hospitality that turned a simple meal into a memorable experience. Her thoughtful approach to customer service and her ability to connect with guests on a personal level are qualities that make her an asset to the team. It’s clear that Gaby not only leads with professionalism but also with a sincere passion for ensuring every customer leaves with a smile.
In addition to Gaby’s exceptional service, the entire team at El Pollo Loco mirrored her commitment to excellence. The efficiency and friendliness of the staff enhanced the overall dining experience, making it evident that Gaby’s leadership fosters a positive and cohesive work environment. Kudos to Gaby and her team for creating such a standout experience—El Pollo Loco has certainly earned my respect and appreciation through their dedication and genuine care for their customers.
Atmosphere: 5
Food: 5
Service: 5
Anna
Vegetarian options: You have to ask for them not to add chicken to your order.
Wheelchair accessibility: Some chairs are able to be removed so you may use your wheelchair.
Atmosphere: 3
Food: 4
Service: 3
Anthony Monteleone
Chicken vary vary dry.! Like been sitting on warm grill for many hours..looking in drive-thru window could see about a hundred pieces of chicken ? on grill 11.30 am probably cooked day before, not sure that's safe.Good luck
well I didn't like that the chicken they put on the toast was burnt and old hard the drink machines don't serve
New Pixels 1
it's ok.
Atmosphere: 2
Food: 3
Service: 3
Dywanna Drummer
They said they accepted the hot food program, but my their card machine was broken. Thank GOD a friend (Kayla) was in there. She was returning her food because it was hair in it. That made me check mine, which was cold to touch?
Atmosphere: 2
Food: 2
Service: 2
Marco Antonio
I bought a family order and they didn't let me use the bathroom
Atmosphere: 1
Food: 1
Service: 1
Linsey Aranda
Service could be better. I asked for my table to be wiped down since it was dirty and no one came. As for the food it was good.
This is the worst of el pollo location i've never been to. I am very disappointed since i've recently become addicted to their chicken avocado quesadilla. When I ordered my food here, it arrived cold and the cheese was unmelted. On top of that, the lady forgot to give me my card back when I left the drive-through. I had to come back to get it. Not a good experience :/
The chicken is superb
My wife and I loved It
The size of chicken is still normal, not like in other crazy chicken restaurants. Friendly staff.
Very good friendly people
Food was not cook right. Guy was rude. Never again
Atmosphere: 1
Food: 1
Service: 1
Bad everything bad bad service
I had the pleasure of visiting El Pollo Loco recently, and I must say that the experience was exceptional, thanks largely to the outstanding service provided by Gaby and her team. From the moment I walked in, Gaby’s warm and welcoming demeanor created an inviting atmosphere that truly stood out. Her genuine attentiveness and care made me feel valued and appreciated, which is a rare and delightful experience in the world of fast food.
The chicken burrito combo I ordered was a testament to the quality and consistency that El Pollo Loco is known for, but it was Gaby’s remarkable hospitality that turned a simple meal into a memorable experience. Her thoughtful approach to customer service and her ability to connect with guests on a personal level are qualities that make her an asset to the team. It’s clear that Gaby not only leads with professionalism but also with a sincere passion for ensuring every customer leaves with a smile.
In addition to Gaby’s exceptional service, the entire team at El Pollo Loco mirrored her commitment to excellence. The efficiency and friendliness of the staff enhanced the overall dining experience, making it evident that Gaby’s leadership fosters a positive and cohesive work environment. Kudos to Gaby and her team for creating such a standout experience—El Pollo Loco has certainly earned my respect and appreciation through their dedication and genuine care for their customers.
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: You have to ask for them not to add chicken to your order.
Wheelchair accessibility: Some chairs are able to be removed so you may use your wheelchair.
Atmosphere: 3
Food: 4
Service: 3
Chicken vary vary dry.!
Like been sitting on warm grill for many hours..looking in drive-thru window could see about a hundred pieces of chicken ? on grill 11.30 am probably cooked day before, not sure that's safe.Good luck
Food: 1
Restaurantji Recommends
well I didn't like that the chicken they put on the toast was burnt and old hard the drink machines don't serve
it's ok.
Atmosphere: 2
Food: 3
Service: 3
They said they accepted the hot food program, but my their card machine was broken. Thank GOD a friend (Kayla) was in there. She was returning her food because it was hair in it. That made me check mine, which was cold to touch?
Atmosphere: 2
Food: 2
Service: 2
I bought a family order and they didn't let me use the bathroom
Atmosphere: 1
Food: 1
Service: 1
Service could be better. I asked for my table to be wiped down since it was dirty and no one came. As for the food it was good.
Atmosphere: 1
Food: 4
Service: 1
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