On November 27, 2025. I had called to cancel. The employee at the store had confirmed cancellation and refund would be issue. Since then I’ve been calling every few weeks with Corporate now and to this day I have not received a refund. Worst experience ever. DO NOT ORDER FROM THEM. I have been going back and forth with them to receive a refund since Thanksgiving! Like how does it take 3 months and counting to get a refund?!?! Im tired a waiting, I keep getting the run around. Their response is we have escalated and you’ll receive a refund within 3-5 business day. It’s more like 3-5 months at this point. Consumers affairs. I tried resolving this with my bank and told me I need to resolve it with the company. Formal complaint has been submitted to BBB website
Madalyn M
The place is nice but the restrooms are nasty.
Atmosphere: 2
Food: 4
Service: 4
Wolf Pack Car Club
Very friendly staff always welcoming in customers, food very well made been coming here for years
Food: 5
Spam ADDRES
Ordered a double chicken bowl, hardly any chicken , super small portions. Other locations heap on the chicken when you order double..
Brissa Vasquez
Aileen gave really good service
Atmosphere: 5
Food: 5
Service: 5
CABEZON COASTING
Not bad, your typical pollo loco 💯
Titan6882 Coria
I was wating 10min for someone to take my order. Not enough employees.
Atmosphere: 3
Food: 3
Service: 1
Amy Arnold
The most fabulous El Pollo Loco. If all the El Pollo Locos tasted this good, I’d go all the time. The restaurant is clean, the seats are in excellent condition. The atmosphere is unique. A+.
Atmosphere: 5
Food: 5
Service: 5
Lynda Mckane
My chicken is burnt and tough This is the second time that this has happened. Tried to call and make an complaint but got no answer. Will try again or go into the restaurant and talk to the manager.
Gerardo Sanchez
I was using a coupon to pay for my food and they said the didn't have chicken ready even though they were selling chicken for people that we're paying food price They made me feel like a second class customer they should say
Just ordered 4 tostada bowls and they didn’t give me any dressing. So I have 4 bowls of plain chicken and lettuce. Tastes pretty lame. Thanks guys.
Atmosphere: 1
Food: 5
Service: 1
Lea Castaneda
Bad service unfriendly workers, and the chicken was bad.
Kai Han
They missed tortillas and corn from Uber ordered. I called them 7 times, and nobody picked. I drove their complaint about. They said because the worker was new and they blamed Uber drivers and the phone was disconnected! That's not true. removed phoner number from Google if you don't want to pic the phone intended lie
Atmosphere: 1
Food: 1
Service: 1
Carlos Valdez
I love this pollo loco, this chicken was juicy. Customer service was so good. Melly the cashier was so nice.
Alejandro Trigueros
This place is so delicious, the chicken was so juicy. I love the service here. The store was really clean. Kimberly is the manger of the afternoons and is so nice I love how she’s super sweet and outgoing. Highly recommends
On November 27, 2025. I had called to cancel. The employee at the store had confirmed cancellation and refund would be issue. Since then I’ve been calling every few weeks with Corporate now and to this day I have not received a refund. Worst experience ever. DO NOT ORDER FROM THEM. I have been going back and forth with them to receive a refund since Thanksgiving! Like how does it take 3 months and counting to get a refund?!?! Im tired a waiting, I keep getting the run around. Their response is we have escalated and you’ll receive a refund within 3-5 business day. It’s more like 3-5 months at this point. Consumers affairs. I tried resolving this with my bank and told me I need to resolve it with the company. Formal complaint has been submitted to BBB website
The place is nice but the restrooms are nasty.
Atmosphere: 2
Food: 4
Service: 4
Very friendly staff always welcoming in customers, food very well made been coming here for years
Food: 5
Ordered a double chicken bowl, hardly any chicken , super small portions. Other locations heap on the chicken when you order double..
Aileen gave really good service
Atmosphere: 5
Food: 5
Service: 5
Not bad, your typical pollo loco 💯
I was wating 10min for someone to take my order. Not enough employees.
Atmosphere: 3
Food: 3
Service: 1
The most fabulous El Pollo Loco. If all the El Pollo Locos tasted this good, I’d go all the time.
The restaurant is clean, the seats are in excellent condition. The atmosphere is unique. A+.
Atmosphere: 5
Food: 5
Service: 5
My chicken is burnt and tough
This is the second time that this has happened. Tried to call and make an complaint but got no answer. Will try again or go into the restaurant and talk to the manager.
I was using a coupon to pay for my food
and they said the didn't have chicken ready
even though they were
selling chicken for people that we're paying food price
They made me feel like a second class customer
they should say
Service: 1
Restaurantji Recommends
Just ordered 4 tostada bowls and they didn’t give me any dressing. So I have 4 bowls of plain chicken and lettuce. Tastes pretty lame. Thanks guys.
Atmosphere: 1
Food: 5
Service: 1
Bad service unfriendly workers, and the chicken was bad.
They missed tortillas and corn from Uber ordered. I called them 7 times, and nobody picked. I drove their complaint about. They said because the worker was new and they blamed Uber drivers and the phone was disconnected! That's not true. removed phoner number from Google if you don't want to pic the phone intended lie
Atmosphere: 1
Food: 1
Service: 1
I love this pollo loco, this chicken was juicy. Customer service was so good. Melly the cashier was so nice.
This place is so delicious, the chicken was so juicy. I love the service here. The store was really clean. Kimberly is the manger of the afternoons and is so nice I love how she’s super sweet and outgoing. Highly recommends
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