The food and staff are 5 star. Online ordering with toast is awful. You can't order online unless you tip even if it is for pickup. Even then the online ordering system flat out doesn't work most of the time, which is a no go given parking and how busy this place can be. Owners. Replace your system with something that doesn't automatically select to receive spam from toast, partners and everyone else. Also, have some alternate to this because there is no way kitchen can answer calls when your ordering system is down. Toast has probably cost thousands in sales due to people giving up and going elsewhere.
Atmosphere: 5
Food: 5
Service: 5
Iñaki Dufau
Best jcvd burgers !!!! Delicious
Atmosphere: 5
Food: 5
Service: 5
Paul Nguyen
A decent smash burger, cheesy and a bit messy. It would be a good starter or upgrade if you haven't gotten into smash burgers yet or if your idea of smash burgers was more in n out. Orders are called out via the opposite end from where orders are taken. The system is a bit rubbish though since someone is constantly yelling the numbers out but they can't be bothered moving out of the middle of the kitchen and to the window so that you can actually hear the order over other market noise. I see others not hearing their order called out the first time either, I'm not the only one, and I sat in a table right behind it, would hate to be a little hard of hearing and trying to hear it called out. Give it a few minutes and hover near the window unless you have super sharp hearing. That's the kind of thing that makes me annoyed that tips are taken at the touch screen self service ordering system before you have a chance to experience issues with their service, it's a bit ludicrous really. Despite that, worth a stop. They have other stores where the experience might be a bit smoother, but this location is convenient if you're around Downtown.
Atmosphere: 2
Food: 4
Service: 3
Brian Tankersley
Diaster.
I still remember this. My order was ready for 10 minutes, but the girl at the counter did not give me my burger.
Atmosphere: 1
Food: 5
Service: 1
Oscar Lopez
Really good food
Atmosphere: 4
Food: 4
Service: 3
Rebecca Peterson
This was the first place I've ever had a legit smash style burger and it was amazing! I was hesitant at first based on how unappealing it looked to me but I was so wrong in thinking that. Most places claim to have smash style but in reality, they just slightly press 2 patties together and call it a day. I've only had 1 better burger and that's in NYC so if you're in the LA area, I HIGHLY suggest this place. I can't wait to get back out that way for another one.
Atmosphere: 5
Food: 5
Service: 5
Alfredo Badillo
No. 1 in CA is a lie. Burger sizes are small for it to be that price. It's disappointing. Fries were pretty good but it's too pricey. Burger isn't bad, but for that size no.
I love burgers that don’t have too much going on so this one is perfect. But they are a bit pricy for what you’re getting.
pedro bravo
Loved eating at this location !
Atmosphere: 5
Food: 5
Service: 5
marcos
Meh, too greasy and a tad over seasoned
Atmosphere: 2
Food: 3
Service: 4
Aldo
I'm not much for burgers BUT this place has really good burgers and the fries are great, too. Service is fast, staff is nice, and it's a nice place to eat.
The flavor of this burger is incredible!!!
Highly recommend when you are in DTLA!!
Atmosphere: 5
Food: 5
Service: 5
The food and staff are 5 star. Online ordering with toast is awful. You can't order online unless you tip even if it is for pickup. Even then the online ordering system flat out doesn't work most of the time, which is a no go given parking and how busy this place can be. Owners. Replace your system with something that doesn't automatically select to receive spam from toast, partners and everyone else. Also, have some alternate to this because there is no way kitchen can answer calls when your ordering system is down. Toast has probably cost thousands in sales due to people giving up and going elsewhere.
Atmosphere: 5
Food: 5
Service: 5
Best jcvd burgers !!!! Delicious
Atmosphere: 5
Food: 5
Service: 5
A decent smash burger, cheesy and a bit messy. It would be a good starter or upgrade if you haven't gotten into smash burgers yet or if your idea of smash burgers was more in n out. Orders are called out via the opposite end from where orders are taken. The system is a bit rubbish though since someone is constantly yelling the numbers out but they can't be bothered moving out of the middle of the kitchen and to the window so that you can actually hear the order over other market noise. I see others not hearing their order called out the first time either, I'm not the only one, and I sat in a table right behind it, would hate to be a little hard of hearing and trying to hear it called out. Give it a few minutes and hover near the window unless you have super sharp hearing. That's the kind of thing that makes me annoyed that tips are taken at the touch screen self service ordering system before you have a chance to experience issues with their service, it's a bit ludicrous really. Despite that, worth a stop. They have other stores where the experience might be a bit smoother, but this location is convenient if you're around Downtown.
Atmosphere: 2
Food: 4
Service: 3
Diaster.
I still remember this. My order was ready for 10 minutes, but the girl at the counter did not give me my burger.
Atmosphere: 1
Food: 5
Service: 1
Really good food
Atmosphere: 4
Food: 4
Service: 3
This was the first place I've ever had a legit smash style burger and it was amazing! I was hesitant at first based on how unappealing it looked to me but I was so wrong in thinking that. Most places claim to have smash style but in reality, they just slightly press 2 patties together and call it a day. I've only had 1 better burger and that's in NYC so if you're in the LA area, I HIGHLY suggest this place. I can't wait to get back out that way for another one.
Atmosphere: 5
Food: 5
Service: 5
No. 1 in CA is a lie. Burger sizes are small for it to be that price. It's disappointing. Fries were pretty good but it's too pricey. Burger isn't bad, but for that size no.
Food: 3
Results speak for themselves
Atmosphere: 5
Food: 5
Service: 5
Good burger but too expensive for what you get
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I love burgers that don’t have too much going on so this one is perfect. But they are a bit pricy for what you’re getting.
Loved eating at this location !
Atmosphere: 5
Food: 5
Service: 5
Meh, too greasy and a tad over seasoned
Atmosphere: 2
Food: 3
Service: 4
I'm not much for burgers BUT this place has really good burgers and the fries are great, too.
Service is fast, staff is nice, and it's a nice place to eat.
Atmosphere: 4
Food: 5
Service: 5
Ordered cheeseburgerand fries! Sarap!!
Atmosphere: 5
Food: 5
Service: 5
Loading...