Hamada-Ya Bakery

Love their breads and pastries. This is my favorite Japanese bakery in terms of taste.
One small disappointment during my visit was that a staff member said they couldn’t slice the half loaf of bread I purchased. Full-size sliced loaves of the same bread were available, but the half-size ones were not. Since they have a kitchen in the back, I had assumed slicing would be possible, as this has been my experience at other Japanese bakeries in the Los Angeles area. Other than that, I had no issues with the service.
I hope this feedback helps.

Atmosphere: 4

Food: 5

Service: 3

Come on here all the time. The product is on spot delicious BUT the service OMG is awful! Almost 10/10. No greeting no smiling no soul those poor baristas or whatever they called themselves are very miserable! Tons of reviews on Google regarding this issue but seems as the owner may be a 100 year old jap that don't have ability to read this reviews. Anyway, you guys can do better! Both the guy and the women (both Spanish) have no personality and straight up rude. Hard to believe for a Spanish people that normally are so warm. Well, there you go, always be back since they have the best pastries in town but wishful that one day I'll be greeted with a new smiley face.

Atmosphere: 2

Food: 4

Service: 1

Great bakery and product but stuff who works there are the worst customer service ever .
We come here a lot and always the same bad attitude from stuff … today the girl with red hair refused to sell us cream cornet ( it was outside of the fridge)I believe she was still organizing but it was like in front of her… so we asked how long we have to wait and she just mumble something “Like I don’t know “… they need to be more friendly and flexible with customers as they carrying really good bakery . So one star is for customer service and we’ve been going a lot there with the same bad experience

Usually come here for drinks and bread which is fine but today at 11am I happened to ask for ice and the man talked down to me. You can say no nicely? You shouldn’t change your tone based on how much money a customer is spending that day.

Service: 1

Bought some bakery items

Atmosphere: 5

Food: 5

Service: 5

Love their bread 🍞 it is delicious!!!!

Food: 5

They mistakenly gave me an iced coffee when I ordered an iced milk tea. After taking a sip and noticing the error, they flatly refused to replace the item. Baleful, rude and uncaring customer service. Lots of great places to get better products and service. Try Bubble Boba on Ocean Park!

Atmosphere: 1

Service: 1

The woman who is serving right now in this place is very despotic, she has no grace to serve, she didn't give me any gratitude being there, she didn't make me happy being there or shopping, she's deaf and she wasn't kind at all??? This person who works here is stressed out, maybe she doesn't have a husband, but she was very incredulous when she helped me, she wasn't friendly at all. I regret having bought there instead because it didn't make me happy. People like that shouldn't work in those places.

Atmosphere: 1

Food: 2

Service: 1

Matcha soft serve was great! $4.50 for a large heaping scoop of creamy sweet matcha icecream with free toppings! You can’t beat that!!

Food: 5

Service: 5

every single time ive been here they can't do any of the drinks that are on their menu. the guy whos always there also seems miserable to be there. the one time i got matcha there was a lit of grains left over and it was overall bland. the bakery items are pretty good but are overpriced

Atmosphere: 1

Food: 3

Service: 1

every single time ive been here they can't do any of the drinks that are on their menu. the guy whos always there also seems miserable to be there. the one time i got matcha there was a lit of grains left over and it was overall bland. the bakery items are pretty good but are overpriced

Atmosphere: 1

Food: 3

Service: 1

They're always out of everything! Even when they have refreshments, the quality always varies! It's never consistent!I kept coming here because I had a really good milk tea once... but it's a sunk cost fallacy to keep coming here, sometimes you must learn to let things go smh

Best bakeryHave the best pastries and bread

Very delicate croissant. Nice flavor and texture

Best bakeryHave the best pastries and bread