Insomnia Cookies

Employees where all very nice and polite
Cookies were very warm
Place was very clean and I felt very welcomed
They made my day
Come to insomnia at the usc village

Had a pickup order for doordash in this place and the personnel got mad becuase i told them they need a better procedure to hand over the order and becuase of that she didnt want to give me to order to do my job, i lost time and money becuase she got in her feelings, pathetic. DO BETTER INSOMNIA!

Very very rude! The girl that was helping me had a very bad attitude. Didnt buy the cookies!

Cookies are trash! WOULD NOT RECCOMEND!

Love their cookies and friendly service

Overly pissed me off, I placed an order at 10:57 my order wasn’t picked up till 11:30 something and was immediately brought back to the store, nobody told me nothing I waited till 12 am to call again and nobody knew what was going on, I was told it would be sent out again but I never got a new tracking number or anything I waited to 12:30 to give them another call just to be told that the dasher brought back my order because he doesn’t speak English and he was comfortable and i understand that’s not you’re guys fault but I was informed on nothing .. there’s numbers for you guys to call us or u guys can cancel the order I waited for over an 1 hr and 30 mins and received nothing even after the woman on the phone promised to send it out and add extra cookies .. nothing ever came. Extremely unprofessional and would never order there again and this was through you guys app not a third party! Smh

Sabrina (or whoever she was (she refused to give her name the first 2 times I called) who worked the shift on 9/12 around 7:45 pm until) is a evil, rude, combative, disrespectful employee and has terrible customer service. She is super unprofessional and even hung up the phone on me twice after telling me the driver might not deliver my cookies to me because she didn't feel like jotting down brief instructions to give to the driver when he picks up the order. I ordered the cookies on the company's website, but according to her, door dash is to blame if I don't get my order. Instead of offering to pass along my building instructions, she hung up in my face multiple times. Long story short, the driver came 30 minutes late left the box outside the building for someone to take off with the order. I am highly upset and disappointed with Sabrina, because she declined to assist me when I requested for her to take down simple instructions to give to the delivery man. All of this could have been avoided, but she wanted to be rude and lazy. I will never refer anyone to this location, nor will I ever spend a dime here ever again.

POOR CUSTOMER SERVICE ! SAVE YOUR MONEY
DONT BUY HERE . VERY RUDE AND UNPROFESSIONAL AN EVENING .

This place Was a disappointment. Can’t get to the place since it’s in USC campus so you need to have campus ID. They deliver it to you at the entrance but they wont even answer , thankfully the front security was able to get a hold of them.

Got the box with 6 cookies. They charge almost 3 dollars extra for the good ones,And the cookies were not what i expexted. So thin!!! They do taste good but not worth it at all. The peach cobbler was so good but with one bite pretty much 75% of the cookie was done. It was tiny. I thought the box was gonna be full just like in the pictures but nope. Definetly would never recommend this spot to anyone.

We placed an online order for pickup and they took over 30 minutes to bring it out and only brought it because we called and reminded them. They clearly forgot..

Insomnia is the best Mary the store manager was excellent and the rest of the team was so nice and helpful i went in for a gift for my girlfriend i was lost with all the cookie opinions but Mary stepped in and help me make the best decision my girl is so happy and now I cant wait to take her thank you to everyone at the insomnia at the usc location i very much recommend this location.!

Cookie Cravings Guaranteed!

If you’re on the hunt for warm, gooey cookies stuffed with ice cream, this place is an absolute must. The cookies here look amazing and taste even better—they’re the kind of treat that makes you close your eyes and say wow after every bite.

Honestly, be careful… it’s way too easy to get hooked. I’ve definitely picked up a new cookie habit thanks to this spot, and I’m not even mad about it.

These might just be some of the best cookies I’ve ever had in my life. Go try them—you’ll thank me later!

Cookie Cravings Guaranteed!

If you’re on the hunt for warm, gooey cookies stuffed with ice cream, this place is an absolute must. The cookies here look amazing and taste even better—they’re the kind of treat that makes you close your eyes and say wow after every bite.

Honestly, be careful… it’s way too easy to get hooked. I’ve definitely picked up a new cookie habit thanks to this spot, and I’m not even mad about it.

These might just be some of the best cookies I’ve ever had in my life. Go try them—you’ll thank me later!

Favorite place for gluten free/vegan chocolate chip cookies

I just went there to buy the M3gan Slay cookies for the movie. Arriving in store, the cashier welcomed me with a bright smile. I saw the M3gan box on the counter and asked her about it and going there because of the cookies, obviously I bought them. She asked me if I was a fan of the movie, which indeed I am. Then she offered me FOR FREE the movie poster which was in a fantabulous shape AND ON TOP OF THAT also a FREE M3gan Tshirt.
I will tell you, Mary, who also is the manager, made my entire day and I enjoyed the movie much more than I could ever imagine!! Thank you for being so kind, generous and brightful!!
PS: The M3gan Slay cookies tasted INCREDIBLE amazing. They fell apart while eating, which was too much to handle, cuz it made the taste even crazier.