When I ordered at the drive-thru, there were four cars ahead of me waiting to receive their food. It took about five minutes to serve each car, so I had to wait for about 20 minutes.
I’ve ordered from many drive-thrus before, but I’ve never seen one this slow. Waiting 20 minutes just to pick up a hamburger is ridiculous. I will never come here again.
Atmosphere: 1
Food: 3
Service: 1
Yerslan Aimakov
It’s ok, location is not the cleanest. Food is ok, I got big burger combs for $12. There are free parking and WiFi.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Curly Fries
Den Den
03/17/2025 time 12.30am . I stopped and orders # 9 and I was asking for the Jack wrap she asked me jack wrap and the she start laughing . This girl had an attitude like I own her something when I asked why you laughing she even couldn’t answer aaaaaaa .listen little girl play games with you friends you are their to work .NO Customer service specialty from the girl. You will tell me that I have attitude , yes I will have when you are disrespectful with me . No more Jack in the box .trash locations specially the service .
Atmosphere: 1
Food: 3
Service: 1
Emmanuel Okeke
I recently visited this location (2921 s Figueroa, Los Angeles, CA) drive-thru on 3/14/2025 at around 11:30 pm and had a highly disappointing experience due to the unprofessional conduct of a manager-Mario.
After placing my order, the manager -Mario who took it was noticeably rude. When I arrived at the window, he walked away and closed the window. When he finally returned and opened the window, I firmly pointed out that his behavior was unprofessional. Instead of addressing the concern as a manager, he immediately closed the window and canceled my order without explanation.
I remained in my car for about 10-15 minutes, hoping Mario would return to resolve the situation, but he never did. Instead, a security guard named Antonio approached and profesionally asked what was going on.
I explained the situation to him, and he then called the manager over. When the manager spoke to him, he claimed that since I said he was rude, he had the right to refuse me service.
When the manager-Mario finished speaking, I pointed out to Antonio that this was exactly the issue—I had addressed his poor attitude, and instead of handling it professionally and maturely, he escalated the situation. However, as soon as I began speaking, the manager jumped in and started trying to argue with me. I pointed out to Antonio that I had remained silent while the manager was speaking, but when I started talking, he immediately tried to argue, further proving the lack of professionalism I had initially mentioned.
I find it unacceptable that a manager at Jack in the Box would behave this way. If someone in a leadership position cannot handle basic customer service interactions, how can they effectively train employees, represent the company and help them increase their bottomline?
I would like to know what steps will be taken to address this behavior and ensure a better experience for customers in the future.
His behavior seems to be a pattern he is used to as he felt bold to continue.
Service: 1
Yuliana
Open “24 hours” and come to this location to order in the drive thru, waiting, just for them to say “only taking mobile orders.”
Service: 1
Retro Aktive
I ate at this location twice and I always order the same thing #5 SmashJack combo. The first time I ate here the following morning I woke up feeling very sick and was wondering was it something I ate? So I just assume I touched something and got sick. The 2nd time eating here last night I ordered the #5 again and woke up this morning feeling real sick again with a fever and aching bones just like the first time I ate at this location. So I come to the conclusion that it is in fact the food at this location. I am not allergic to anything on the menu but this location's food keeps making me sick. I just hope that these employees are not tempering with my food. I will never return to this place.
Atmosphere: 2
Food: 1
Service: 1
Francisco Polk
BEWARE parking in the back parking lot. Management WILL have your car towed while you're in the restaurant and NOT admit to it. Ate at restaurant and got a haircut 20 ft. away at mobile barber parked right in front. Was in barber for 20mins tops. Came out, car was gone. Manager did not admit to calling but tow company said they called. $515 to get car out. Went back to eat inside restaurant with my wife after got my car out. Staff was starring and making small talk to each other while constantly starring at us. Made us very uncomfortable. Unprofessional way to treat a frequent paying customer. Joey the District Manager offered NO HELP and believed and defended his staff.
Service: 1
Easy Going
Pretty okay. It was very busy at 10 a.m. Sunday morning.
Atmosphere: 3
Food: 5
Service: 4
kamal Sahota
I walked in.I had to wait at least 7-8 minutes just to order my food, and I was first in the line.The lady who took the order was so rude actually, you don't know nothing about customer service. I thought it was only me and it was followed by other people as well. I will never go spend my money a jack.In the box,
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Curly Fries
Chanel Dion
Really bad food poisoning from the crispy jack wrap 🤢🤢🤢🤢 not OK.
The food is really good. But the service is really horrendous. The cashier get preoccupied and sees people walking in and doesn't acknowledge. They need more people qualified to work cashier not just one.
When I ordered at the drive-thru, there were four cars ahead of me waiting to receive their food. It took about five minutes to serve each car, so I had to wait for about 20 minutes.
I’ve ordered from many drive-thrus before, but I’ve never seen one this slow. Waiting 20 minutes just to pick up a hamburger is ridiculous. I will never come here again.
Atmosphere: 1
Food: 3
Service: 1
It’s ok, location is not the cleanest. Food is ok, I got big burger combs for $12. There are free parking and WiFi.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Curly Fries
03/17/2025 time 12.30am .
I stopped and orders # 9 and I was asking for the Jack wrap she asked me jack wrap and the she start laughing . This girl had an attitude like I own her something when I asked why you laughing she even couldn’t answer aaaaaaa .listen little girl play games with you friends you are their to work .NO Customer service specialty from the girl. You will tell me that I have attitude , yes I will have when you are disrespectful with me . No more Jack in the box .trash locations specially the service .
Atmosphere: 1
Food: 3
Service: 1
I recently visited this location (2921 s Figueroa, Los Angeles, CA) drive-thru on 3/14/2025 at around 11:30 pm and had a highly disappointing experience due to the unprofessional conduct of a manager-Mario.
After placing my order, the manager -Mario who took it was noticeably rude. When I arrived at the window, he walked away and closed the window. When he finally returned and opened the window, I firmly pointed out that his behavior was unprofessional. Instead of addressing the concern as a manager, he immediately closed the window and canceled my order without explanation.
I remained in my car for about 10-15 minutes, hoping Mario would return to resolve the situation, but he never did. Instead, a security guard named Antonio approached and profesionally asked what was going on.
I explained the situation to him, and he then called the manager over. When the manager spoke to him, he claimed that since I said he was rude, he had the right to refuse me service.
When the manager-Mario finished speaking, I pointed out to Antonio that this was exactly the issue—I had addressed his poor attitude, and instead of handling it professionally and maturely, he escalated the situation. However, as soon as I began speaking, the manager jumped in and started trying to argue with me. I pointed out to Antonio that I had remained silent while the manager was speaking, but when I started talking, he immediately tried to argue, further proving the lack of professionalism I had initially mentioned.
I find it unacceptable that a manager at Jack in the Box would behave this way. If someone in a leadership position cannot handle basic customer service interactions, how can they effectively train employees, represent the company and help them increase their bottomline?
I would like to know what steps will be taken to address this behavior and ensure a better experience for customers in the future.
His behavior seems to be a pattern he is used to as he felt bold to continue.
Service: 1
Open “24 hours” and come to this location to order in the drive thru, waiting, just for them to say “only taking mobile orders.”
Service: 1
I ate at this location twice and I always order the same thing #5 SmashJack combo. The first time I ate here the following morning I woke up feeling very sick and was wondering was it something I ate? So I just assume I touched something and got sick. The 2nd time eating here last night I ordered the #5 again and woke up this morning feeling real sick again with a fever and aching bones just like the first time I ate at this location. So I come to the conclusion that it is in fact the food at this location. I am not allergic to anything on the menu but this location's food keeps making me sick. I just hope that these employees are not tempering with my food. I will never return to this place.
Atmosphere: 2
Food: 1
Service: 1
BEWARE parking in the back parking lot. Management WILL have your car towed while you're in the restaurant and NOT admit to it. Ate at restaurant and got a haircut 20 ft. away at mobile barber parked right in front. Was in barber for 20mins tops. Came out, car was gone. Manager did not admit to calling but tow company said they called. $515 to get car out. Went back to eat inside restaurant with my wife after got my car out. Staff was starring and making small talk to each other while constantly starring at us. Made us very uncomfortable. Unprofessional way to treat a frequent paying customer. Joey the District Manager offered NO HELP and believed and defended his staff.
Service: 1
Pretty okay. It was very busy at 10 a.m. Sunday morning.
Atmosphere: 3
Food: 5
Service: 4
I walked in.I had to wait at least 7-8 minutes just to order my food, and I was first in the line.The lady who took the order was so rude actually, you don't know nothing about customer service.
I thought it was only me and it was followed by other people as well. I will never go spend my money a jack.In the box,
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Curly Fries
Really bad food poisoning from the crispy jack wrap 🤢🤢🤢🤢 not OK.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Good quality-price ratio
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sándwich de Pollo
The food is really good. But the service is really horrendous. The cashier get preoccupied and sees people walking in and doesn't acknowledge. They need more people qualified to work cashier not just one.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Steak Burger, Egg Rolls, Onion Rings, Curly Fries
Parking: About 20 spots or so plenty of parking right in front of the store. And drive through if you prefer that too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Curly Fries
Everything excellent
Atmosphere: 5
Food: 5
Service: 5
Cheap value meals as always ;-)
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Curly Fries
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