Normally they are great, but I had an annoying experience here where I ordered food as I was leaving UCLA after an emergency room visit outpatient surgery which lasted almost the weekend and when I was released on Sunday morning at 5:37 there were not a lot of options. I placed my order in the app and paid, but on arrival even though I watched the app to make sure all was well, it was not and this rude lady was yelling and saying no orders came through and I was showing her. Mind you I am in a Lyft so I don't have a lot of time and suddenly the order shows canceled. I told my driver just take me home. I was upset indeed, 😡. While I understand mess up happen. They should identify Lyft/Uber orders noting the customer only has four minutes for the stop. Or Lyft/Uber should not offer that as a service add on. I get it with all the people not paying or picking up orders it's a big problem, but there maybe should be a way to identify good customers who don't play those games.
Varnia Won
They're always forgetting something. Either the fries or the whole combo and only give you the sandwich. They make false promises or rectifying it by giving you fries or whatever if you ever come in. They won't remember you.
Names on the receipts are Ernesto and Griselda
Miguel Portillo
Absolutely USELESS STAFF!!! Got my order wrong twice so I just asked for a refund ……. EMBARRASSING
RiiO Rio
I CAN only count to Four pen DE'jos ! Two orders of Two Tacos for $1.⁷⁹ = FOUR tacos not THREE. This place always shorts your order. Do NOT give them the confidence of getting your order correct. Once you do, they'll prove otherwise. Money and Time is best to spent elsewhere. The vegetables here are over cooked & I'm not speaking on the food .
Earl Suban
More personable service, I was talking to a person. Not kiosk
All day breakfast platter. Only $5.50. One of the best meals I’ve ever had and the drive thru lady was so nice and overall good experience!
Nothing better than those jalapeño poppers.
This is the worst jack in the box ever how could a bathroom be out of service never ever do business with this establishment
Overpriced and poor service
Lack of personal. Creates delays. And incomplete orders. Guys seem to be doing their best.
Ordered chicken nuggets at drive-thru and they gave me a cheeseburger instead. Dumb.
Was OK I said light mayo they put heavy mayo
Not so bad
The nicest people on earth work here. Never had a bad experience. They are all so friendly and patient and genuinely happy.
Food is great too!
EBT acceptance is key to revenue streams at this JITB!
Restaurantji Recommends
Normally they are great, but I had an annoying experience here where I ordered food as I was leaving UCLA after an emergency room visit outpatient surgery which lasted almost the weekend and when I was released on Sunday morning at 5:37 there were not a lot of options. I placed my order in the app and paid, but on arrival even though I watched the app to make sure all was well, it was not and this rude lady was yelling and saying no orders came through and I was showing her. Mind you I am in a Lyft so I don't have a lot of time and suddenly the order shows canceled. I told my driver just take me home. I was upset indeed, 😡. While I understand mess up happen. They should identify Lyft/Uber orders noting the customer only has four minutes for the stop. Or Lyft/Uber should not offer that as a service add on. I get it with all the people not paying or picking up orders it's a big problem, but there maybe should be a way to identify good customers who don't play those games.
They're always forgetting something. Either the fries or the whole combo and only give you the sandwich. They make false promises or rectifying it by giving you fries or whatever if you ever come in. They won't remember you.
Names on the receipts are Ernesto and Griselda
Absolutely USELESS STAFF!!! Got my order wrong twice so I just asked for a refund ……. EMBARRASSING
I CAN only count to Four pen DE'jos ! Two orders of Two Tacos for $1.⁷⁹ = FOUR tacos not THREE. This place always shorts your order. Do NOT give them the confidence of getting your order correct. Once you do, they'll prove otherwise. Money and Time is best to spent elsewhere. The vegetables here are over cooked & I'm not speaking on the food .
More personable service, I was talking to a person. Not kiosk
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