I’m only giving this five stars so it shows up in the reviews. Pizza Loca is a “Pizza” crap. My recommendation for this restaurant is to not eat here, if you choose to speak to the staff in English,, or deliver from here and just go somewhere else that will make it a decent pizza and give you decent service.
I ordered food there in a specifically asked for my food to be extra crispy because it was my son‘s birthday and that’s what he liked. I ordered the pizza around 7:30 and they told me the pizza would be there in 30 minutes or less because I live two minutes away from the restaurant. It instead took them an hour and change to get to me, because their delivery drivers got lost. So when I got my food, it was not hot instead it was only semi warmish and the dough was partially undercooked. My fiancé and I, hadn’t eaten or pizza yet. My two sons bless their heart didn’t immediately realize; our daughter discovered the pizza dough was a bit floppy and chewy instead cooked thoroughly and crispy.
I called that evening about 30 minutes after we received our food to make the complaint that our food was undercooked. That night they told me to come in the next day and the manager would be able to remake my order for me since unfortunately, my kids had bitten into all of the pizza before they realize that it was partially undercooked. I didn’t even want them to remake the food, they offered.
The younger female employees were nice, but the eldest female worker, the manager, had a horrible attitude. If you’re any respectable restaurant, your staff and your managers should know how to speak properly to their customers, and not treat them badly for speaking English.
Both the supervisor and the manager talked down to me, simply for my complaint. I would’ve even taken an apology, “sorry our pizza was undercooked. It’ll never happen again.“
I would’ve been happy simply with the acknowledgment that they made a mistake. Instead, I was met with an ill tempered supervisor, and a very, very angry manager, who both seemed hell-bent on making this my fault because they messed up and couldn’t understand me speaking English.
I will give them credit; they remade my order, but when the manager slammed both pizzas on the counter and said in broken English “service for you, no more“.
I recommend not going to this establishment to order any type of food on the off chance that they’ll mess up and you go and try and get your order redone or simply acknowledgment that they messed up. Go to Domino’s, Papa John’s, or Pizza Hut, they have staff that will not treat you like crap.
Atmosphere: 1
Food: 1
Service: 1
Ariel Boss
Pizza loca is bomb y'all should try
STAR_ PLANTIUM
Love the pizza loca
Food: 5
Mary Ramirez
Good juicy pizza like Costco
Alex Haro
Greatest pizza in town La gigante is the best
Atmosphere: 5
Food: 5
Service: 5
Tito
Service is good food came out quicker than expected overall a good place for pizza
Sophie
Amazing pizza
Atmosphere: 5
Food: 5
Service: 5
Hailie Miranda
Great service and really good pizza! Definitely coming here again.
Atmosphere: 5
Food: 5
Service: 5
Yaya Isabel
Very good service nancy
Atmosphere: 5
Food: 5
Service: 5
Diana Leyva
5 star for pizza loca. They have the best price, cheesy pizza, and the wings delicious. Stop by and check them out.
I’m only giving this five stars so it shows up in the reviews. Pizza Loca is a “Pizza” crap. My recommendation for this restaurant is to not eat here, if you choose to speak to the staff in English,, or deliver from here and just go somewhere else that will make it a decent pizza and give you decent service.
I ordered food there in a specifically asked for my food to be extra crispy because it was my son‘s birthday and that’s what he liked. I ordered the pizza around 7:30 and they told me the pizza would be there in 30 minutes or less because I live two minutes away from the restaurant. It instead took them an hour and change to get to me, because their delivery drivers got lost. So when I got my food, it was not hot instead it was only semi warmish and the dough was partially undercooked. My fiancé and I, hadn’t eaten or pizza yet. My two sons bless their heart didn’t immediately realize; our daughter discovered the pizza dough was a bit floppy and chewy instead cooked thoroughly and crispy.
I called that evening about 30 minutes after we received our food to make the complaint that our food was undercooked. That night they told me to come in the next day and the manager would be able to remake my order for me since unfortunately, my kids had bitten into all of the pizza before they realize that it was partially undercooked. I didn’t even want them to remake the food, they offered.
The younger female employees were nice, but the eldest female worker, the manager, had a horrible attitude. If you’re any respectable restaurant, your staff and your managers should know how to speak properly to their customers, and not treat them badly for speaking English.
Both the supervisor and the manager talked down to me, simply for my complaint. I would’ve even taken an apology, “sorry our pizza was undercooked. It’ll never happen again.“
I would’ve been happy simply with the acknowledgment that they made a mistake. Instead, I was met with an ill tempered supervisor, and a very, very angry manager, who both seemed hell-bent on making this my fault because they messed up and couldn’t understand me speaking English.
I will give them credit; they remade my order, but when the manager slammed both pizzas on the counter and said in broken English “service for you, no more“.
I recommend not going to this establishment to order any type of food on the off chance that they’ll mess up and you go and try and get your order redone or simply acknowledgment that they messed up. Go to Domino’s, Papa John’s, or Pizza Hut, they have staff that will not treat you like crap.
Atmosphere: 1
Food: 1
Service: 1
Pizza loca is bomb y'all should try
Love the pizza loca
Food: 5
Good juicy pizza like Costco
Greatest pizza in town La gigante is the best
Atmosphere: 5
Food: 5
Service: 5
Service is good food came out quicker than expected overall a good place for pizza
Amazing pizza
Atmosphere: 5
Food: 5
Service: 5
Great service and really good pizza! Definitely coming here again.
Atmosphere: 5
Food: 5
Service: 5
Very good service nancy
Atmosphere: 5
Food: 5
Service: 5
5 star for pizza loca. They have the best price, cheesy pizza, and the wings delicious. Stop by and check them out.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing customer service
Atmosphere: 5
Food: 5
Service: 5
super friendly, pizza is always fresh for my little ones and they even gave my kids a pizza cutter which was super cuteeee!
Atmosphere: 5
Food: 5
Service: 5
Really great music.
Atmosphere: 5
Food: 5
Service: 5
Great pizza. Really good prices. My kids like it and I don’t get a stomach ache like I do from other chain restaurants.
cheap fast good in my hood
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