I went here after a day of errands ordered my food and waited patiently. As soon as I arrived home I noticed my order was incomplete I was told i would need to come pick up the rest of my order. Half of my food will be cold and the other half fresh I asked if I would be able to come back with the two I was given and get fresh ones. Idk if it is because Spanish isn’t my first language but the woman on the phone was being rude saying I was speaking to her in a bad way. Which I was not. I was letting her know it was their fault for not giving me what I ordered before she even checked the transaction she was telling me I didn’t pay for 4 when I gave her the total she said oh yeah well do you want to pick them up. I don’t live in the area. She said the owner wasn’t there anymore and that she didn’t know how to refund me or what to do. I let her know I would wait for her to speak to the owner and figure out what to do. She called back let me know that I could block the food up in 15 min. I feel as this would have been resolved easier if she wouldn’t have been on the defense. I understand this is a small owned restaurant and as a restaurant manager I wouldn’t feel attacked over someone relaying an issue with their food and or service. Their food is good I’ve ordered it before through delivery apps… I guess if you’re not personally dealing with them you’ll have a good food experience
Atmosphere: 1
Food: 4
Service: 1
Mario Villa
My favorite lunch spot has tons of options, always something different.
Atmosphere: 5
Food: 5
Service: 5
Juan Acosta
Cane asada estilo los alcatraces is where its at. Nice presentation . Nice chile!
Atmosphere: 5
Food: 5
Service: 5
Nicolas Rodrigues
Great soup
Atmosphere: 5
Food: 5
Service: 5
Rob S.
Good little spot and really enjoy wet burrito
Atmosphere: 4
Food: 4
Service: 4
Eduardo Ocampo
Disappointed with the very bad food, it is not the same as before..
Atmosphere: 3
Food: 1
Service: 5
Ana Reza
Delicious food ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla De Hitlacoche Con Chilaquiles Mexicanos
HelloI ordered the chicken enchiladas with all white meat comes with a small portion of rice salad, and like a purée bean sauce with chips and salsa the enchiladas was nice and moist. The dish was great presentation and tasted just as good as it looked I highly recommend it the restaurant was rating of an A on the front door outside very clean nice atmosphere of great music. The young lady was very nice who took my order in the Chef amazing.
Atmosphere: 5
Food: 5
Service: 5
Licely Velasquez
Wow It's not good service anymore, today I ordered stakes and it's more nopal, a little bit of rice, not tortillas. For 35 dollars.
Sergio Rodríguez
The broth was very good, the rice was reheated, a simple opinion
Atmosphere: 2
Food: 3
Service: 3
William Argueta
Disgusting food not recommended, dirty kitchenettes with phone in hand, polite email ???
I went here after a day of errands ordered my food and waited patiently. As soon as I arrived home I noticed my order was incomplete I was told i would need to come pick up the rest of my order. Half of my food will be cold and the other half fresh I asked if I would be able to come back with the two I was given and get fresh ones. Idk if it is because Spanish isn’t my first language but the woman on the phone was being rude saying I was speaking to her in a bad way. Which I was not. I was letting her know it was their fault for not giving me what I ordered before she even checked the transaction she was telling me I didn’t pay for 4 when I gave her the total she said oh yeah well do you want to pick them up. I don’t live in the area. She said the owner wasn’t there anymore and that she didn’t know how to refund me or what to do. I let her know I would wait for her to speak to the owner and figure out what to do.
She called back let me know that I could block the food up in 15 min. I feel as this would have been resolved easier if she wouldn’t have been on the defense. I understand this is a small owned restaurant and as a restaurant manager I wouldn’t feel attacked over someone relaying an issue with their food and or service.
Their food is good I’ve ordered it before through delivery apps… I guess if you’re not personally dealing with them you’ll have a good food experience
Atmosphere: 1
Food: 4
Service: 1
My favorite lunch spot has tons of options, always something different.
Atmosphere: 5
Food: 5
Service: 5
Cane asada estilo los alcatraces is where its at. Nice presentation . Nice chile!
Atmosphere: 5
Food: 5
Service: 5
Great soup
Atmosphere: 5
Food: 5
Service: 5
Good little spot and really enjoy wet burrito
Atmosphere: 4
Food: 4
Service: 4
Disappointed with the very bad food, it is not the same as before..
Atmosphere: 3
Food: 1
Service: 5
Delicious food ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla De Hitlacoche Con Chilaquiles Mexicanos
Great Food Great Customer Service ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Excellent authentic affordable hole in the wall
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enchiladas
Good place for breakfast.
Restaurantji Recommends
HelloI ordered the chicken enchiladas with all white meat comes with a small portion of rice salad, and like a purée bean sauce with chips and salsa the enchiladas was nice and moist. The dish was great presentation and tasted just as good as it looked I highly recommend it the restaurant was rating of an A on the front door outside very clean nice atmosphere of great music. The young lady was very nice who took my order in the Chef amazing.
Atmosphere: 5
Food: 5
Service: 5
Wow It's not good service anymore, today I ordered stakes and it's more nopal, a little bit of rice, not tortillas. For 35 dollars.
The broth was very good, the rice was reheated, a simple opinion
Atmosphere: 2
Food: 3
Service: 3
Disgusting food not recommended, dirty kitchenettes with phone in hand, polite email ???
I love the food at this place.
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