There was a bone in my chicken nugget chocking hazard
Food: 1
Fanny Velazquez
I Like going to this McDonalds but sometimes they take to long in the drivethru to take your order and to give u your for and too sometimes they forget give so food that u order
Atmosphere: 5
Food: 5
Service: 5
Veronica Sierra
McDonald's is always good for the family... Food is good
Atmosphere: 5
Food: 5
Service: 5
Copy09
I can’t tell what my favorite part of this McDonald’s was. Was it the long wait, broken menu, being ignored over intercom for 5 minutes, being told off for not ordering after we had our order placed, having to reorder, the employee barely being able to speak English and on top of that mumbling every single word. Maybe it was that the employee deleted our order several times, changed our order, and tried to sneak extra items we didn’t order. Or maybe it was he wouldn’t take our code and called the manager to back him up even though we met the rules of our deal (ordered a meal w/drink and tried to use a deal to get free large fries with purchase of drink, they said that doesn’t count) Then put mayonnaise on the outside of our chicken sandwiches. Gave us water when we had asked for soda. And sent us on our way
Atmosphere: 1
Food: 1
Service: 1
Bika D
💫💎🍒🌹✍️💕❤️
Yuri Manriquez
The atmosphere was very peaceful. The place was clean. The bathrooms were clean, which is kind of weird but yeah, it was really good. It was a great experience.My kids enjoyed the play place.
Atmosphere: 5
Food: 5
Service: 5
Roxy Perez
My partner placed a late night order for our family. He got four of the $6 meals “three plain for the kids”, plus an extra cheeseburger and two large sodas. The total was $33.86. When he got home and we opened the bag, two of the plain burgers for the kids were missing. We called the store right away, but no one helped. The phone was picked up and then hung up on us or they acted like they couldn’t hear. When we went back in person, they refused to fix the mistake without a receipt, even though my partner had clearly explained what happened. He had rushed out and unfortunately misplaced the receipt, but it was an honest and obvious error. After nearly an hour of being ignored and dismissed, they finally gave us the missing burgers but they were sloppily thrown together and poorly wrapped. They didn’t feel sanitary or safe, and we honestly weren’t comfortable giving them to our kids. This wasn’t just about a missing item. It was about the complete lack of care, compassion, and basic respect especially when it comes to food meant for children. Mistakes happen, but how you respond and treat people really matters.
Atmosphere: 1
Food: 1
Service: 1
Oscar R Gonzalez
Very friendly staff
Atmosphere: 5
Food: 4
Service: 5
Marquese Jackson
No complaints
Karen Araceli Palacios
Poor management Even worst Customer service skills They expect people to be mind readers n hv the audacity to give u attitude when u question ? Seriously makes me consider moving away from this part of town... not to mention the parking lot being full of drug addicts coming up to your car asking for money like this is their job and filthy dirty drive throughs really really HORRIBLE!!! Update: once again no real update just more complaining: ordered on line waited for my order almost 40 minutes and finally when i got my order which at that point did not even care about because i was running late had an ambulance parked right behind my car for another25 minutes so this was a horrible experience the only person there that even gave me the time of day and attempted to help was the security guard who is actually not even an employee of Mcdonalds...
Subject: Complaint Regarding Unsafe Food Handling and Unprofessional Conduct
Dear McDonald’s Management,
I am writing to express my concern and disappointment regarding a recent experience at your location. During my visit, the employee who handed me my coffee did so by gripping the cup by the lid—immediately after handling money. This is a clear violation of basic food safety standards, and I was alarmed by the lack of hygiene, especially given how easily contamination can occur in this way.
I politely asked if the staff had undergone ServSafe (CERF) certification, as proper food handling protocol specifically advises against touching the lid or food contact surfaces after handling cash. I then brought up my concern to the manager on duty. Unfortunately, instead of addressing my concern respectfully, the manager dismissed me, saying I was “exaggerating,” and proceeded to make unprofessional facial expressions that were mocking and inappropriate.
I attempted to have a calm conversation about the importance of food safety and whether employees were trained, but I was ignored, made fun of, and treated disrespectfully by staff.
This experience left me feeling disrespected, unheard, and concerned about the safety standards at your restaurant. I expect McDonald’s, as a global brand, to uphold the highest standards in both hygiene and customer service.
I ask that this issue be investigated and addressed, that the staff—including management—be reminded of proper food handling protocols, and that customer concerns be treated with professionalism and respect
Atmosphere: 1
Food: 1
Service: 1
habbit Cuevas
Not sure if they put menus back up but service was great food was hot and ready
Atmosphere: 5
Food: 5
Service: 5
Zulma Aguiar
Melanie is the best worker here. She heard me order a large cup of ice for my medicine and after I refused to pay 2 bucks for it, she gave me the cup after all. Now that’s customer service. I’m an uber driver do you know how much money I spend at Mc Donald’s and these other b words couldn’t do me a solid? Bro! Thank you 😀 melanie for being an empathetic human and not a corporate robot.
Atmosphere: 5
Food: 5
Service: 5
Isaac Campos
I called and they didnt have pizza
Atmosphere: 1
Food: 1
Service: 1
Angela Hicks
A couple of weeks ago, I went through the drive-thru ordered a breakfast sandwich. Mind you the girl in the drive-thru was very rude. I went back again a couple of days later and at the drive thru it was the same girl. Never acknowledged me at the drive-thru, just like the last time she opened the window and told me the amount and shut the window. I went to the 2nd window and asked for a manager and the worker at the 2nd window called the manager and she is telling her that I wanted to speak to her, the manager made a comment OMG. I then asked the manager is the girl at the first window ok, because when I come she acts like she's mad or with an attitude, and the manager responded I don't know. After leaving I came to my office and they gave me something I didn't order, so I didn't go back I just took it as a loss. So I decided to go back to the same McDonald's and not use the drive-thru, I used my mobile app and went inside and picked up my order. Once again I get back to my office and they gave me a egg McMuffin. which I ordered a sausage McMuffin. I go back into the store and let them know. I spoke to a manager named Marie, which was very rude, she tried to tell me I didn't order that. I'm trying to show her on my app that I did. She says I don't have time for that and walks away. They gave me another sandwich opened it while I was there and on the sandwich she gives me double me on the McMuffin, I show her and she grabs a napkin picks up the bread put it back on the sandwich, gives it to the person to take off the Canadian bacon and put on sausage. I threw it in the trash asked to speak to her manager they gave me a phone number to contact, been leaving messages and still no response. The service on 5908 Manchester Ave in Los Angeles is horrible
There was a bone in my chicken nugget chocking hazard
Food: 1
I Like going to this McDonalds but sometimes they take to long in the drivethru to take your order and to give u your for and too sometimes they forget give so food that u order
Atmosphere: 5
Food: 5
Service: 5
McDonald's is always good for the family... Food is good
Atmosphere: 5
Food: 5
Service: 5
I can’t tell what my favorite part of this McDonald’s was. Was it the long wait, broken menu, being ignored over intercom for 5 minutes, being told off for not ordering after we had our order placed, having to reorder, the employee barely being able to speak English and on top of that mumbling every single word. Maybe it was that the employee deleted our order several times, changed our order, and tried to sneak extra items we didn’t order. Or maybe it was he wouldn’t take our code and called the manager to back him up even though we met the rules of our deal (ordered a meal w/drink and tried to use a deal to get free large fries with purchase of drink, they said that doesn’t count) Then put mayonnaise on the outside of our chicken sandwiches. Gave us water when we had asked for soda. And sent us on our way
Atmosphere: 1
Food: 1
Service: 1
💫💎🍒🌹✍️💕❤️
The atmosphere was very peaceful. The place was clean. The bathrooms were clean, which is kind of weird but yeah, it was really good. It was a great experience.My kids enjoyed the play place.
Atmosphere: 5
Food: 5
Service: 5
My partner placed a late night order for our family. He got four of the $6 meals “three plain for the kids”, plus an extra cheeseburger and two large sodas. The total was $33.86. When he got home and we opened the bag, two of the plain burgers for the kids were missing. We called the store right away, but no one helped. The phone was picked up and then hung up on us or they acted like they couldn’t hear. When we went back in person, they refused to fix the mistake without a receipt, even though my partner had clearly explained what happened. He had rushed out and unfortunately misplaced the receipt, but it was an honest and obvious error. After nearly an hour of being ignored and dismissed, they finally gave us the missing burgers but they were sloppily thrown together and poorly wrapped. They didn’t feel sanitary or safe, and we honestly weren’t comfortable giving them to our kids. This wasn’t just about a missing item. It was about the complete lack of care, compassion, and basic respect especially when it comes to food meant for children. Mistakes happen, but how you respond and treat people really matters.
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff
Atmosphere: 5
Food: 4
Service: 5
No complaints
Poor management
Even worst Customer service skills
They expect people to be mind readers n hv the audacity to give u attitude when u question ? Seriously makes me consider moving away from this part of town... not to mention the parking lot being full of drug addicts coming up to your car asking for money like this is their job and filthy dirty drive throughs really really HORRIBLE!!! Update: once again no real update just more complaining: ordered on line waited for my order almost 40 minutes and finally when i got my order which at that point did not even care about because i was running late had an ambulance parked right behind
my car for another25 minutes so this was a horrible experience the only person there that even gave me the time of day and attempted to help was the security guard who is actually not even an employee of Mcdonalds...
Restaurantji Recommends
Subject: Complaint Regarding Unsafe Food Handling and Unprofessional Conduct
Dear McDonald’s Management,
I am writing to express my concern and disappointment regarding a recent experience at your location. During my visit, the employee who handed me my coffee did so by gripping the cup by the lid—immediately after handling money. This is a clear violation of basic food safety standards, and I was alarmed by the lack of hygiene, especially given how easily contamination can occur in this way.
I politely asked if the staff had undergone ServSafe (CERF) certification, as proper food handling protocol specifically advises against touching the lid or food contact surfaces after handling cash. I then brought up my concern to the manager on duty. Unfortunately, instead of addressing my concern respectfully, the manager dismissed me, saying I was “exaggerating,” and proceeded to make unprofessional facial expressions that were mocking and inappropriate.
I attempted to have a calm conversation about the importance of food safety and whether employees were trained, but I was ignored, made fun of, and treated disrespectfully by staff.
This experience left me feeling disrespected, unheard, and concerned about the safety standards at your restaurant. I expect McDonald’s, as a global brand, to uphold the highest standards in both hygiene and customer service.
I ask that this issue be investigated and addressed, that the staff—including management—be reminded of proper food handling protocols, and that customer concerns be treated with professionalism and respect
Atmosphere: 1
Food: 1
Service: 1
Not sure if they put menus back up but service was great food was hot and ready
Atmosphere: 5
Food: 5
Service: 5
Melanie is the best worker here. She heard me order a large cup of ice for my medicine and after I refused to pay 2 bucks for it, she gave me the cup after all. Now that’s customer service. I’m an uber driver do you know how much money I spend at Mc Donald’s and these other b words couldn’t do me a solid? Bro! Thank you 😀 melanie for being an empathetic human and not a corporate robot.
Atmosphere: 5
Food: 5
Service: 5
I called and they didnt have pizza
Atmosphere: 1
Food: 1
Service: 1
A couple of weeks ago, I went through the drive-thru ordered a breakfast sandwich. Mind you the girl in the drive-thru was very rude. I went back again a couple of days later and at the drive thru it was the same girl. Never acknowledged me at the drive-thru, just like the last time she opened the window and told me the amount and shut the window. I went to the 2nd window and asked for a manager and the worker at the 2nd window called the manager and she is telling her that I wanted to speak to her, the manager made a comment OMG. I then asked the manager is the girl at the first window ok, because when I come she acts like she's mad or with an attitude, and the manager responded I don't know. After leaving I came to my office and they gave me something I didn't order, so I didn't go back I just took it as a loss. So I decided to go back to the same McDonald's and not use the drive-thru, I used my mobile app and went inside and picked up my order. Once again I get back to my office and they gave me a egg McMuffin. which I ordered a sausage McMuffin. I go back into the store and let them know. I spoke to a manager named Marie, which was very rude, she tried to tell me I didn't order that. I'm trying to show her on my app that I did. She says I don't have time for that and walks away. They gave me another sandwich opened it while I was there and on the sandwich she gives me double me on the McMuffin, I show her and she grabs a napkin picks up the bread put it back on the sandwich, gives it to the person to take off the Canadian bacon and put on sausage. I threw it in the trash asked to speak to her manager they gave me a phone number to contact, been leaving messages and still no response. The service on 5908 Manchester Ave in Los Angeles is horrible
Atmosphere: 2
Food: 1
Service: 1
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