I couldn't use the Internet there to order a bit to eat.
LaTonya HarrisonNewEmail
Horrible Experience
Cornell
Oder my food at 1pm didn't get it till 1:28pm on a take out oder
Food: 2
Service: 1
Steph Laray
Stopped in today for a large fries and a couple chicken snack wraps. My real reason was for the fries. And as soon as I saw the paper around the fries I assumed the wrong size. So I got out after going through the drive thru and they said that’s the large fry. McDonald’s I don’t know what’s going on. But do better. Go back to the original large fries please. And I didn’t eat any. Came just like this. 😒
Atmosphere: 1
Food: 1
Service: 4
Julia Prescott
They have two different lines, and only one person taking the order.Three people went ahead of me.From the left line, then we get to the window.And they're taking forever then, when I finally get my food, my filet.Fish barely has any tartar sauce?I didn't want to go back and wait in a long line to get another one.Very sad service.
Atmosphere: 1
Food: 2
Service: 1
Daniel Ponce
Ayo breakfast 🥞 pass 1030am on Sunday..
Atmosphere: 5
Food: 5
Service: 5
Dameon Beal
It was a cool experience met with great customer service 🙂
Atmosphere: 5
Food: 5
Service: 5
Reshma Dean
I visit this McDonald's every weekday to grab a coffee through the mobile app, and the experience has been incredibly disappointing. Even though I place my order 15-20 minutes before arriving, it's still takes 30 plus minutes after check in for someone to bring out my coffee. At first, I was patient, assuming it was just a busy morning rush. But after weeks of the same issue, I began asking why it was taking so long.
Instead of addressing the problem, the store manager repeatedly blamed me, saying it was because I didn't enter the curbside number. I've explained multiple times that I do every it correctly- it is not that difficult to enter the correct number- and there's simply nothing else to input on the app. Despite this, she continues to insist that it's not my fault. Several of my coworkers have the exact same experience at this location.
The manager has now began canceling my mobile orders, which also cause the app's daily discount to be marked as 'used,' meaning I cannot reapply them that day. I am only ordering one coffee a day and this is the behavior for one coffee?
This is unacceptable and shows a complete lack of accountability and customer care. The store manager's behavior is unprofessional, dismissive, and quite frankly- pathetic over a coffee. Until management changes or staff takes responsibility for fixing these ongoing concerns, this McDonald's location will continue to hold poor reviews.
And African american girl let go of my daughters happy meal before I can ridge to it and got trow in to the floor and she didn’t even apologize, she just look other side and smile
Miles J
The Willowbrook location accepts EBT
Atmosphere: 5
Food: 5
Service: 5
Keith Johnson
Nice a quiet place to enjoy your meal if you'll like to stay and dine in.
Jay Chinnah
All online orders were first priority. Our order kept getting skipped or delayed. Employee kept saying I'm working on you orders, as we kept getting passed by other customers that were far behind the line than we were. It was frustrating.
This place is terrible👎
Atmosphere: 1
Food: 1
Service: 1
Nice place to get a quick meal.
I couldn't use the Internet there to order a bit to eat.
Horrible Experience
Oder my food at 1pm didn't get it till 1:28pm on a take out oder
Food: 2
Service: 1
Stopped in today for a large fries and a couple chicken snack wraps. My real reason was for the fries. And as soon as I saw the paper around the fries I assumed the wrong size. So I got out after going through the drive thru and they said that’s the large fry. McDonald’s I don’t know what’s going on. But do better. Go back to the original large fries please. And I didn’t eat any. Came just like this. 😒
Atmosphere: 1
Food: 1
Service: 4
They have two different lines, and only one person taking the order.Three people went ahead of me.From the left line, then we get to the window.And they're taking forever then, when I finally get my food, my filet.Fish barely has any tartar sauce?I didn't want to go back and wait in a long line to get another one.Very sad service.
Atmosphere: 1
Food: 2
Service: 1
Ayo breakfast 🥞 pass 1030am on Sunday..
Atmosphere: 5
Food: 5
Service: 5
It was a cool experience met with great customer service 🙂
Atmosphere: 5
Food: 5
Service: 5
I visit this McDonald's every weekday to grab a coffee through the mobile app, and the experience has been incredibly disappointing. Even though I place my order 15-20 minutes before arriving, it's still takes 30 plus minutes after check in for someone to bring out my coffee. At first, I was patient, assuming it was just a busy morning rush. But after weeks of the same issue, I began asking why it was taking so long.
Instead of addressing the problem, the store manager repeatedly blamed me, saying it was because I didn't enter the curbside number. I've explained multiple times that I do every it correctly- it is not that difficult to enter the correct number- and there's simply nothing else to input on the app. Despite this, she continues to insist that it's not my fault. Several of my coworkers have the exact same experience at this location.
The manager has now began canceling my mobile orders, which also cause the app's daily discount to be marked as 'used,' meaning I cannot reapply them that day. I am only ordering one coffee a day and this is the behavior for one coffee?
This is unacceptable and shows a complete lack of accountability and customer care. The store manager's behavior is unprofessional, dismissive, and quite frankly- pathetic over a coffee. Until management changes or staff takes responsibility for fixing these ongoing concerns, this McDonald's location will continue to hold poor reviews.
Food: 1
Service: 1
Restaurantji Recommends
They need better employees there . Rude
Atmosphere: 1
Food: 1
Service: 1
And African american girl let go of my daughters happy meal before I can ridge to it and got trow in to the floor and she didn’t even apologize, she just look other side and smile
The Willowbrook location accepts EBT
Atmosphere: 5
Food: 5
Service: 5
Nice a quiet place to enjoy your meal if you'll like to stay and dine in.
All online orders were first priority. Our order kept getting skipped or delayed. Employee kept saying I'm working on you orders, as we kept getting passed by other customers that were far behind the line than we were. It was frustrating.
Atmosphere: 1
Food: 3
Service: 1
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