It’s amazing that when you order directly through the McDonalds app, the store misses items which is regular, you call them and they have no solution other than telling you they can’t refund you and to drive down to pick it up. This isn’t the first time they miss items on their delivery orders, it’s regular. One item here and there that isn’t worth complaining because of the time it takes to complain. This time was different, the store told me there is nothing they can do other than drive to them, issue a in person refund for 10 bucks which makes no sense to even spend the time doing that which they probably already know. I stated I would call corporate because it makes no sense for me to drive for a refund, they said go for it! They aren’t going to do anything anyways. You can get your refund if you come here or nothing at all because there is nothing we can do since you ordered through the app.
Sounds odd, right? You order directly to bypass the 3rd party delivery apps and you get worse service! You would think there is a sense of pride ordering directly…..
Apparently not at this store!
Maybe ordering from this location you need to refrain from using the app and pay the extra marked up cost to order through a 3rd party so if your missing items you can at least get your money back. You won’t have to worry about it wasting time for 1 missing item, missing happy meal, missing drink, missing fries, or the simple explanation to the person that ordered saying…….
You’re just missing part of your meal. But it’s ok. Don’t worry about it. We will order again?
Think twice with this location because there resolutions are not realistic. If I was the manager there and my staff made a mistake you better believe I would deliver the missing items myself and reprimand my staff.
Jimmy Grande
I placed a mobile order through the McDonald’s app for location 7331 N Figueroa St, Eagle Rock, CA. A lady in a yellow vest, I’m assuming that’s management, served me my food through the drive-through on a tray just because I didn’t pay the $.10. I had to pick my food off the food tray. Other McDonald’s locations, out of customer service, provide the bags free of charge. It’s bad business losing a customer over $.10; it shows a lack of business knowledge, a lack of human interaction, and a lack of common sense. Just focused on the bottom line dollar and losing profit because they’re not looking at the bigger picture. There are plenty of McDonald’s locations; avoid this one, the Highland Park location is nearby and their service is stellar.
J C
Probably one of the worst locations I’ve ever been too. More than once I’ve ordered curbside and have had to go in for my order after waiting over 10 minutes. They have almost no staff helping people at the front. So even if your order is ready and waiting, you have to wait even longer for someone to hand it to you. This is the only McDonald’s I have ever been to that specifies “only one refill” I hate that this is the closest option to my current job
Paul Rodriguez
You have one job ! Put the food in the bag and hand it to customers. What was meant to be a happy me is now a SAD meal because my son only has fires and no chicken nuggets
Christopher Chatoney
Gotta say having to PAY for a bag in LA is wrong, my food was cold as I was literally handed every item; Medium Fries, 2 burgers and a drink, because I didn't buy a bag. The drive-thru location was small very difficult to navigate with my truck but it's just because it's LA so it's really not McDonald's fault I guess
Stephen Milici
Yum Fish-o-Fillet! My favorite since a child.
Stan T
It's McDonald's.
Justine Andrade
Buddy. Listen, while everyone was nice here, do yourself a favor and check your order when you receive it glad make sure you have everything.
I received a 4 piece nugget when I ordered a 6 piece. I didn’t receive any sauce, though I had specified which sauce. And since the Happy Meal has a Pokémon promo currently going, they didn’t include the Pokémon cards, activities or any extras that were supposed to be part of it.
I’ll avoid coming to this location if I can help it.
Amanda Angelica Ruiz
Workers hate their job there. They don't pay attention to the customer when they are at the counter even when they are yelling excuse me
Dingle My Berries
I went threw the drive thru and ordered and made sure I said only ketchup and mustard and no cheese and he said only ketchup and mustard and again I said no cheese and he said back no cheese this kid puts only ketchup mustard and ONLY cheese. I do my payment he runs to the front I get to the next window and I get the food thrown at me but before that I get greeted in the back ground by a cackling hen I think she was the shift manger who is looking at me and laughing standing by the fry station. This Mc Donald’s is the worst of the worst they get $20 an hour to do a simple job that I used to bust my ass off for when I was 15 1/2 but I am sure my training was way better plus I knew what it was like to work for your money not just give it away undeserving employee but hey if this franchise owner doesn’t mind that he pays his employees to be the worst of the worst and pay them $20 an hr. You know they wanted there $20 an hour they should treat the customers like they are making $20 an hour we are the ones who are paying there paycheck. You know if I wanted to be Ca Plate 9C7D760 I and got my food thrown at me cold fry’s and a laughing hen I could of went to Jack IN The Crack at least you know why there are being idiots and getting payed good. So if the guy who took my order reads this when a customer SAYS NO CHEESE THEY MEAN NO CHEESE AND OUT that on the order ticket
Worst mcdonalds ive ever visited employes parking in very small lwaving nothing for customers, cold ass wax chesse on hot sandwich, and they want 10 cents for a bag for your food avoid this location
Diego Sanchez
Food stale and they usually get my food order wrong buy at least they're nice and respectful
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: French Fries, Cheeseburger, Chicken Mcnuggets
Alen P.
I hate it when the server calls me “boss”, several times in one transaction.
Service: 2
Ed Salandanan
If you use the McDonald's mobile app, add items to your cart, then change the location to another McD, you'll see that this location charges a lot more. Then they have to charge 10¢ for a bag (city ordinance). The last time I ordered on the drive-thru, and not pay for the bag, they handed the food on a dirty tray. Then there's the homeless couple at the end of the driveway, inches away from the vehicles. Burger King at York Blvd does not charge for bags. It's located in the same district. Convenient location, but I'll drive further for better prices and service.
Atmosphere: 1
Service: 1
Danae Morreale
Very dirty smells and the employees have attitudes and take for ever to come take your order like hello they look at u standing their and still make u wait five min to get someone over to help you but yes dirty place and bathroom omg not even going to start that but terrible dirty nasty man
It’s amazing that when you order directly through the McDonalds app, the store misses items which is regular, you call them and they have no solution other than telling you they can’t refund you and to drive down to pick it up. This isn’t the first time they miss items on their delivery orders, it’s regular. One item here and there that isn’t worth complaining because of the time it takes to complain. This time was different, the store told me there is nothing they can do other than drive to them, issue a in person refund for 10 bucks which makes no sense to even spend the time doing that which they probably already know. I stated I would call corporate because it makes no sense for me to drive for a refund, they said go for it! They aren’t going to do anything anyways. You can get your refund if you come here or nothing at all because there is nothing we can do since you ordered through the app.
Sounds odd, right? You order directly to bypass the 3rd party delivery apps and you get worse service! You would think there is a sense of pride ordering directly…..
Apparently not at this store!
Maybe ordering from this location you need to refrain from using the app and pay the extra marked up cost to order through a 3rd party so if your missing items you can at least get your money back. You won’t have to worry about it wasting time for 1 missing item, missing happy meal, missing drink, missing fries, or the simple explanation to the person that ordered saying…….
You’re just missing part of your meal. But it’s ok. Don’t worry about it. We will order again?
Think twice with this location because there resolutions are not realistic. If I was the manager there and my staff made a mistake you better believe I would deliver the missing items myself and reprimand my staff.
I placed a mobile order through the McDonald’s app for location 7331 N Figueroa St, Eagle Rock, CA. A lady in a yellow vest, I’m assuming that’s management, served me my food through the drive-through on a tray just because I didn’t pay the $.10. I had to pick my food off the food tray. Other McDonald’s locations, out of customer service, provide the bags free of charge. It’s bad business losing a customer over $.10; it shows a lack of business knowledge, a lack of human interaction, and a lack of common sense. Just focused on the bottom line dollar and losing profit because they’re not looking at the bigger picture. There are plenty of McDonald’s locations; avoid this one, the Highland Park location is nearby and their service is stellar.
Probably one of the worst locations I’ve ever been too. More than once I’ve ordered curbside and have had to go in for my order after waiting over 10 minutes. They have almost no staff helping people at the front. So even if your order is ready and waiting, you have to wait even longer for someone to hand it to you. This is the only McDonald’s I have ever been to that specifies “only one refill”
I hate that this is the closest option to my current job
You have one job ! Put the food in the bag and hand it to customers. What was meant to be a happy me is now a SAD meal because my son only has fires and no chicken nuggets
Gotta say having to PAY for a bag in LA is wrong, my food was cold as I was literally handed every item; Medium Fries, 2 burgers and a drink, because I didn't buy a bag. The drive-thru location was small very difficult to navigate with my truck but it's just because it's LA so it's really not McDonald's fault I guess
Yum Fish-o-Fillet! My favorite since a child.
It's McDonald's.
Buddy. Listen, while everyone was nice here, do yourself a favor and check your order when you receive it glad make sure you have everything.
I received a 4 piece nugget when I ordered a 6 piece. I didn’t receive any sauce, though I had specified which sauce. And since the Happy Meal has a Pokémon promo currently going, they didn’t include the Pokémon cards, activities or any extras that were supposed to be part of it.
I’ll avoid coming to this location if I can help it.
Workers hate their job there. They don't pay attention to the customer when they are at the counter even when they are yelling excuse me
I went threw the drive thru and ordered and made sure I said only ketchup and mustard and no cheese and he said only ketchup and mustard and again I said no cheese and he said back no cheese this kid puts only ketchup mustard and ONLY cheese. I do my payment he runs to the front I get to the next window and I get the food thrown at me but before that I get greeted in the back ground by a cackling hen I think she was the shift manger who is looking at me and laughing standing by the fry station. This Mc Donald’s is the worst of the worst they get $20 an hour to do a simple job that I used to bust my ass off for when I was 15 1/2 but I am sure my training was way better plus I knew what it was like to work for your money not just give it away undeserving employee but hey if this franchise owner doesn’t mind that he pays his employees to be the worst of the worst and pay them $20 an hr. You know they wanted there $20 an hour they should treat the customers like they are making $20 an hour we are the ones who are paying there paycheck. You know if I wanted to be Ca Plate 9C7D760 I and got my food thrown at me cold fry’s and a laughing hen I could of went to Jack IN The Crack at least you know why there are being idiots and getting payed good. So if the guy who took my order reads this when a customer SAYS NO CHEESE THEY MEAN NO CHEESE AND OUT that on the order ticket
Restaurantji Recommends
Worst mcdonalds ive ever visited employes parking in very small lwaving nothing for customers, cold ass wax chesse on hot sandwich, and they want 10 cents for a bag for your food avoid this location
Food stale and they usually get my food order wrong buy at least they're nice and respectful
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: French Fries, Cheeseburger, Chicken Mcnuggets
I hate it when the server calls me “boss”, several times in one transaction.
Service: 2
If you use the McDonald's mobile app, add items to your cart, then change the location to another McD, you'll see that this location charges a lot more. Then they have to charge 10¢ for a bag (city ordinance). The last time I ordered on the drive-thru, and not pay for the bag, they handed the food on a dirty tray. Then there's the homeless couple at the end of the driveway, inches away from the vehicles. Burger King at York Blvd does not charge for bags. It's located in the same district.
Convenient location, but I'll drive further for better prices and service.
Atmosphere: 1
Service: 1
Very dirty smells and the employees have attitudes and take for ever to come take your order like hello they look at u standing their and still make u wait five min to get someone over to help you but yes dirty place and bathroom omg not even going to start that but terrible dirty nasty man
Atmosphere: 2
Food: 2
Service: 1
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