it was my first time dining at norms. i had steak and eggs and it was really good, the serving was huge! the server that helped us was francisco, he was really kind and checked up on us from time to time to make sure that we were having a great time. ??
Atmosphere: 5
Food: 5
Service: 5
eliseo apolinar
Was so delicious eating there , great food for dinner...
Atmosphere: 5
Food: 5
Service: 5
washington owino
Juno and entire from Store 5453 Hollywood Blvd unit A they are amazing and great customer service always
Atmosphere: 5
Food: 5
Service: 5
Yuchen Fang
Come multiple times since this one opened and decided never to come again by today. Let me list some of the things you should be careful with this Norms.
1. LACK OF SERVICE PEOPLE: they don't have enough service people, no matter what hour you come in a day, you often need to wait for 5-10 minutes to be seated and longer time to get your food ordered and served. I once came at night around 10 pm, and there was only 1 person serving around 6 tables. It was painful. And no one was at the front desk to take new customers nor take your check. Some of us had to leave bc we were sick of waiting, and some customers had to wait forever to pay their check.
2. PLAY DIRTY TRICKS TO CUSTOMERS: They recently updated their app system, so we are no longer able to use the app to scan the code from our receipt in order to get point for redeem. only the cashier can do it for you when you pay. However, they won't automatically do it for you nor ask you if you would like to get points (of course we do!). They will just close your check. And when you find out, you can't scan code to get points anymore. Guess what? Too late! They can't give you your points anymore since they closed your check! That's what happened to me. When I asked what's going on, they just said they couldn't do anything since I already paid, and they immediately closed my check after that. I can't stand that.
3. LACK OF RESPECT: I don't know if it's bc I am not white or what. It happens more than once that they always wait to have me seated. I walked in today, and they are not busy. 2 waiters were standing behind the front desk chatting. They saw me walk in. Then they decided to chat for another 5 mins, then finally one of them finishing chatting and packing her bag and saying bye to everyone in the restaurant, then walking out and allowing the other waiter to have me seated. Why couldn't I be seated first, then they keep chatting with whatever they are chatting with. It doesn't happen to other white customers. I just feel really speechless.
4. FOOD QUALITY: their food just not as good as before. I usually order medium rare steak. They did a perfect job with steak before, not anymore. I often find my steak over cooked in the last few times when I eat here. And sometimes you could smell burning from the kitchen or from your food ( it happened to me once and I had to send it back). The salads are the worst. it just doesn't seem fresh, so they had to put on so many sauce to cover it. And the Gumbo Soup, oh man, I used to love their gumbo soup. But now it barely has any sausage in it. It's my favorite. It's sad to see it gets cheap made and get worse every time when I visit.
Probably won't come to this Norms again. The service here used to be very good when it just opened, I loved to come here at least 3 times a week. But now the service keeps getting worse. And all the good waiters they hired before are no longer seend by one point. And with the food quality keep dropping down. I just don't know what's going on with this Norms.
Just feel disappointed with this place.
Atmosphere: 1
Food: 1
Service: 1
Lori
We love Norms!
The staff is great, hardworking, and friendly, especially our waiter, Fernando (5 stars!). The food is tasty, affordable, and came out very quickly. An added plus is the music they play - it's fun and puts you in a good mood to have a wonderful day!
Atmosphere: 5
Food: 5
Service: 5
fJuan 78Hernandez
All just perfect, very delicious, you will not regret it, he did a very good job, thank you ???????
Atmosphere: 5
Food: 5
Service: 5
Millie
We always have a great experience here! On this visit we were served by Francisco, who was attentive, welcoming, and quick. Our coffees were never empty and he remembered that one was decaf. We loved having Norms in our neighborhood!
Atmosphere: 5
Food: 5
Service: 5
Ru Montoya
Every time I visit LA I like to stop in at Norms, The server Fransisco is a wonderful person, if you are lucky you'll get him as your waiter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake Breakfast
Maria Tomoyasu
We came here in Hollywood blvd to eat before going to Ross. However, the waitress was tired (I think). She couldn't hear our responses, or maybe there was a language barrier. She became irritated (possibly). We didn't get our food for such a long time. And when we finally got it (somebody else brought it), my plate was cold. I didn't like the meat. Even though it was cut the way I wanted it. I also saw the margarine on my toast. I guess I didn't like my food because I was already upset. I felt our food was just there sitting for a long time . I will never come back to this Norm's.
Atmosphere: 3
Food: 2
Service: 1
Devin Rodriguez
The Food was amazing. Francisco’s service was fan flippin tastic!!!
Awesome place! Great food. Friendly service. Definitely good diner food. I had breakfast. Biscuits and gravy were good. The sausage patties were tasty. This is a very clean place. High class operation for sure!
Atmosphere: 5
Food: 5
Service: 5
Margaret Rivera
Great service, clean and fast. Francisco was very pleasant and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Maritza Rivera
Fernando, very nice attention, thank you
Atmosphere: 5
Food: 5
Service: 5
so hye park
Fernando was really friendly, and his service was awesome. Great experience ?
Atmosphere: 5
Food: 5
Service: 5
Melissa
Fernando was our server and he was fantastic.He brought us cups of coffee frequently and the food came out very quickly. I would definitely want him as my server next time.
Parking: Underground parking available
Kid-friendliness: Kids menus and chocolate milk available.
it was my first time dining at norms. i had steak and eggs and it was really good, the serving was huge! the server that helped us was francisco, he was really kind and checked up on us from time to time to make sure that we were having a great time. ??
Atmosphere: 5
Food: 5
Service: 5
Was so delicious eating there , great food for dinner...
Atmosphere: 5
Food: 5
Service: 5
Juno and entire from Store 5453 Hollywood Blvd unit A they are amazing and great customer service always
Atmosphere: 5
Food: 5
Service: 5
Come multiple times since this one opened and decided never to come again by today. Let me list some of the things you should be careful with this Norms.
1. LACK OF SERVICE PEOPLE: they don't have enough service people, no matter what hour you come in a day, you often need to wait for 5-10 minutes to be seated and longer time to get your food ordered and served. I once came at night around 10 pm, and there was only 1 person serving around 6 tables. It was painful. And no one was at the front desk to take new customers nor take your check. Some of us had to leave bc we were sick of waiting, and some customers had to wait forever to pay their check.
2. PLAY DIRTY TRICKS TO CUSTOMERS: They recently updated their app system, so we are no longer able to use the app to scan the code from our receipt in order to get point for redeem. only the cashier can do it for you when you pay. However, they won't automatically do it for you nor ask you if you would like to get points (of course we do!). They will just close your check. And when you find out, you can't scan code to get points anymore. Guess what? Too late! They can't give you your points anymore since they closed your check! That's what happened to me. When I asked what's going on, they just said they couldn't do anything since I already paid, and they immediately closed my check after that. I can't stand that.
3. LACK OF RESPECT: I don't know if it's bc I am not white or what. It happens more than once that they always wait to have me seated. I walked in today, and they are not busy. 2 waiters were standing behind the front desk chatting. They saw me walk in. Then they decided to chat for another 5 mins, then finally one of them finishing chatting and packing her bag and saying bye to everyone in the restaurant, then walking out and allowing the other waiter to have me seated. Why couldn't I be seated first, then they keep chatting with whatever they are chatting with. It doesn't happen to other white customers. I just feel really speechless.
4. FOOD QUALITY: their food just not as good as before. I usually order medium rare steak. They did a perfect job with steak before, not anymore. I often find my steak over cooked in the last few times when I eat here. And sometimes you could smell burning from the kitchen or from your food ( it happened to me once and I had to send it back). The salads are the worst. it just doesn't seem fresh, so they had to put on so many sauce to cover it. And the Gumbo Soup, oh man, I used to love their gumbo soup. But now it barely has any sausage in it. It's my favorite. It's sad to see it gets cheap made and get worse every time when I visit.
Probably won't come to this Norms again. The service here used to be very good when it just opened, I loved to come here at least 3 times a week. But now the service keeps getting worse. And all the good waiters they hired before are no longer seend by one point. And with the food quality keep dropping down. I just don't know what's going on with this Norms.
Just feel disappointed with this place.
Atmosphere: 1
Food: 1
Service: 1
We love Norms!
The staff is great, hardworking, and friendly, especially our waiter, Fernando (5 stars!). The food is tasty, affordable, and came out very quickly. An added plus is the music they play - it's fun and puts you in a good mood to have a wonderful day!
Atmosphere: 5
Food: 5
Service: 5
All just perfect, very delicious, you will not regret it, he did a very good job, thank you ???????
Atmosphere: 5
Food: 5
Service: 5
We always have a great experience here! On this visit we were served by Francisco, who was attentive, welcoming, and quick. Our coffees were never empty and he remembered that one was decaf. We loved having Norms in our neighborhood!
Atmosphere: 5
Food: 5
Service: 5
Every time I visit LA I like to stop in at Norms, The server Fransisco is a wonderful person, if you are lucky you'll get him as your waiter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake Breakfast
We came here in Hollywood blvd to eat before going to Ross. However, the waitress was tired (I think). She couldn't hear our responses, or maybe there was a language barrier. She became irritated (possibly). We didn't get our food for such a long time. And when we finally got it (somebody else brought it), my plate was cold. I didn't like the meat. Even though it was cut the way I wanted it. I also saw the margarine on my toast. I guess I didn't like my food because I was already upset. I felt our food was just there sitting for a long time . I will never come back to this Norm's.
Atmosphere: 3
Food: 2
Service: 1
The Food was amazing. Francisco’s service was fan flippin tastic!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome place! Great food. Friendly service. Definitely good diner food. I had breakfast. Biscuits and gravy were good. The sausage patties were tasty. This is a very clean place. High class operation for sure!
Atmosphere: 5
Food: 5
Service: 5
Great service, clean and fast. Francisco was very pleasant and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Fernando, very nice attention, thank you
Atmosphere: 5
Food: 5
Service: 5
Fernando was really friendly, and his service was awesome. Great experience ?
Atmosphere: 5
Food: 5
Service: 5
Fernando was our server and he was fantastic.He brought us cups of coffee frequently and the food came out very quickly. I would definitely want him as my server next time.
Parking: Underground parking available
Kid-friendliness: Kids menus and chocolate milk available.
Wheelchair accessibility: Handicap tables available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancake Breakfast, Breakfast Country Fried Steak and Eggs
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