I visited this pizza place on Thanksgiving Day. When I walked in to place my order, there were only about five people there. However, the service was terrible. I ordered a cheese pizza with ranch dressing. I also didn’t get my receipt or was even asked for it. While it wasn’t too busy, it wasn’t too long before the pizza arrived. But when I asked for the ranch dressing, the worker went to get it, but instead of placing it on the counter, he tossed it to me. This was incredibly disrespectful and rude. I understand that it’s Thanksgiving Day and that people might not be in the best mood, but if you’re forced to work, you should at least be respectful to your customers. I’ve never had such awful service at a pizza place before. The workers looked exhausted and didn’t seem to care about their customers. No greeting. However, the food was good. The pizza was fresh and delicious.
Atmosphere: 4
Food: 5
Service: 2
Emilia Henderson
Wish they could improve. Great potential but abit of a disappointment.
Food: 1
Service: 2
Miguel Jaurequi
Canceled my order after two hours lol pieces of garbage still charged me
Michael Dodson
Girlfriend love p.j. So there for I do to
Atmosphere: 1
Food: 3
Service: 2
William
⭐☆☆☆☆ Absolutely terrible experience at this Papa John’s location. I waited over 10 minutes at the counter with no one even acknowledging me. Finally, a lady came out from the back looking annoyed, while one of the male workers stood nearby just chatting with someone, completely ignoring customers. The worst part? After I placed my order, the woman didn’t even wash her hands before handling the pizza. That’s basic hygiene! In a food business, that’s completely unacceptable and honestly gross. Won’t be coming back here again. If you care about cleanliness and customer service, I suggest you go somewhere else.
Ryan Pozon
You cant get good service with only one person making the pizza, answering calls and being the cashier all at the same time.
Atmosphere: 1
Food: 4
Service: 1
Sarah D
This location gave us food poisoning!
Atmosphere: 2
Food: 1
Service: 3
Anbar Ghazalov
Sometimes the device does not work. Cash.?We don’t have it.
Everything is outstanding about Papa johns. My whole family loves Papa johns.
Atmosphere: 5
Food: 5
Service: 5
Charles-DeAndre' Wright PhD
This store was not connected to the corporate discounts advertised on television, much to my chagrin.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pizzas Wings
Ethan Duffey
I received the wrong pizza then what I ordered… called the store and the manager was helpful snd apologetic and wanted to replace it for me. Told me he would call me back but still haven’t heard from him.
Service: 3
Okinawa Warrior
I just experienced the worst customer service in the history of my life from the most unprofessional group of people at Papa Johns located at 720 N Vermont Ave, Los Angeles, CA 90029. I ordered a pizza on a Friday night as dinner for my family. 50 minutes later, I call to inquire about the status. A man tells me that the police have blocked the streets BUT he was able to get the order out and a free soda will be provided for the inconvenience. 30 minutes later I call to inquire again. The phone rang for a long time with no response. I called again. The same man picked up the phone and identified himself as the janitor this time. He told me that he was the one who initially sent the driver with the soda but if I didn't receive it, my order was cancelled. When asking the janitor why I wasn't informed after waiting for my order for an hour, the janitor yelled that I was "disrespecting him." He said he was the only person at the location and everybody else went home. This man asked for me to call the next day for a refund. Why is this location allowing janitors to take orders and bark at people after Papa Johns takes their money and cancels the orders WITHOUT informing the customers? I called the next day and got my refund from the manager and I also complained about the individual with the attitude adjustment problem that needs anger management courses. The manager told me that they've "received complains about the man before." I wonder why he hasn't been fired yet. I will NEVER order a pizza from Papa Johns ever again. I will tell my friends, family and coworkers what happened, to avoid the Vermont location and to order from somewhere else. What a nightmare. A simple phone call would have prevented my very first review. No communication skills whatsoever.
Honestly best pizzeria ever 10/5
Atmosphere: 5
Food: 5
Service: 5
The best pepperoni
Atmosphere: 5
Food: 5
Service: 5
I visited this pizza place on Thanksgiving Day. When I walked in to place my order, there were only about five people there. However, the service was terrible. I ordered a cheese pizza with ranch dressing. I also didn’t get my receipt or was even asked for it. While it wasn’t too busy, it wasn’t too long before the pizza arrived. But when I asked for the ranch dressing, the worker went to get it, but instead of placing it on the counter, he tossed it to me. This was incredibly disrespectful and rude. I understand that it’s Thanksgiving Day and that people might not be in the best mood, but if you’re forced to work, you should at least be respectful to your customers. I’ve never had such awful service at a pizza place before. The workers looked exhausted and didn’t seem to care about their customers. No greeting. However, the food was good. The pizza was fresh and delicious.
Atmosphere: 4
Food: 5
Service: 2
Wish they could improve. Great potential but abit of a disappointment.
Food: 1
Service: 2
Canceled my order after two hours lol pieces of garbage still charged me
Girlfriend love p.j. So there for I do to
Atmosphere: 1
Food: 3
Service: 2
⭐☆☆☆☆
Absolutely terrible experience at this Papa John’s location. I waited over 10 minutes at the counter with no one even acknowledging me. Finally, a lady came out from the back looking annoyed, while one of the male workers stood nearby just chatting with someone, completely ignoring customers.
The worst part? After I placed my order, the woman didn’t even wash her hands before handling the pizza. That’s basic hygiene! In a food business, that’s completely unacceptable and honestly gross.
Won’t be coming back here again. If you care about cleanliness and customer service, I suggest you go somewhere else.
You cant get good service with only one person making the pizza, answering calls and being the cashier all at the same time.
Atmosphere: 1
Food: 4
Service: 1
This location gave us food poisoning!
Atmosphere: 2
Food: 1
Service: 3
Sometimes the device does not work. Cash.?We don’t have it.
Restaurantji Recommends
Everything is outstanding about Papa johns. My whole family loves Papa johns.
Atmosphere: 5
Food: 5
Service: 5
This store was not connected to the corporate discounts advertised on television, much to my chagrin.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pizzas Wings
I received the wrong pizza then what I ordered… called the store and the manager was helpful snd apologetic and wanted to replace it for me. Told me he would call me back but still haven’t heard from him.
Service: 3
I just experienced the worst customer service in the history of my life from the most unprofessional group of people at Papa Johns located at 720 N Vermont Ave, Los Angeles, CA 90029. I ordered a pizza on a Friday night as dinner for my family. 50 minutes later, I call to inquire about the status. A man tells me that the police have blocked the streets BUT he was able to get the order out and a free soda will be provided for the inconvenience. 30 minutes later I call to inquire again. The phone rang for a long time with no response. I called again. The same man picked up the phone and identified himself as the janitor this time. He told me that he was the one who initially sent the driver with the soda but if I didn't receive it, my order was cancelled. When asking the janitor why I wasn't informed after waiting for my order for an hour, the janitor yelled that I was "disrespecting him." He said he was the only person at the location and everybody else went home. This man asked for me to call the next day for a refund. Why is this location allowing janitors to take orders and bark at people after Papa Johns takes their money and cancels the orders WITHOUT informing the customers? I called the next day and got my refund from the manager and I also complained about the individual with the attitude adjustment problem that needs anger management courses. The manager told me that they've "received complains about the man before." I wonder why he hasn't been fired yet. I will NEVER order a pizza from Papa Johns ever again. I will tell my friends, family and coworkers what happened, to avoid the Vermont location and to order from somewhere else. What a nightmare. A simple phone call would have prevented my very first review. No communication skills whatsoever.
Atmosphere: 1
Food: 1
Service: 1
Amazing Pizza 🍕 love ❤️ it
Atmosphere: 5
Food: 5
Service: 5
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