Check my history, I never complain. But this business needs to know that their customer service is really really bad. I stayed at freehand this last week, 5 days. I understand staffing levels may be stressed, but I was not greeted once. I’m not offended like others might be. Twice I walked in and left due to staff being engaged with each other not even knowing I was there. Nothing artistic about the lavazza coffee, though that is to be expected. The pastries although assembled well, are nothing special. If you don’t make this a people driven spot it will probably be a drain on your company resources. Not being greeted sends up a red flag for me. I’m not scary, homeless looking, or a person of color. Other folks may interpret this lack of a greeting to be more racially or class motivated. I assume it’s just really poor training. I’m not an entitled complainer, just thought you should know. Good luck🙏
Atmosphere: 2
Food: 3
Service: 1
Luis Ulloa
Fatima was so sweet and helpful! She made my visit to Paris Baguette extra special. Great service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Ulloa
Paris Baguette is always a treat, thanks to their amazing pastries and friendly staff. Fatima is especially wonderful—so welcoming and kind! Whether it’s cakes, croissants, or savory bites, everything is top quality. Highly recommend this spot for a quick, delicious pick-me-up!
Atmosphere: 5
Food: 5
Service: 5
Rudy Camacho
I live up the street and go here for coffee a few mornings per week. The team is always so kind! I want to give a shout out to Hector who always remembers my order, is always kind, and knows how to make great conversation! I always feel very welcome here. Great spot in the neighborhood--great coffee, great pastries, and the best apple juice!
Atmosphere: 5
Food: 5
Service: 5
Daniel Rujano
I really liked the excellent service, very attentive, I want to come back!
Atmosphere: 5
Food: 5
Service: 5
Cristian Camilo
Very good food, very good service and a very calm atmosphere, 100% recommended
Atmosphere: 5
Food: 5
Service: 5
Michael Richh TDN
A charming atmosphere, I loved it, from the taste of their desserts to the excellent attention provided to each of the workers.
Atmosphere: 5
Food: 5
Service: 5
Suzanna Han (suzie_Gmail)
Employee awfully rude. Purchased 3 strawberry pastry and a large starawberry chocolate cake that totaled up to 66 dollars. Both of My hands were full due to presents I was carrying to grab a tray to the cashier, so I asked politely if I can get the fruit pastry along with the cake. Large Latina girl with braces/retainer at the counter commented that I need to go grab it because that’s what you are suppose to do. I have been coming to this specific location for the past 4 years and I knew that but I told her I would appreciate it if she can grab it together with the cake since there was no place available to put my things down. (7 tables were all occupied and people over stepping) she gave me a cold look and talked me down like I was 5 years old. Was she having a bad day or had a rude customer? I don’t care. Mind you I asked politely if she can put them together but was served with cold look of “I ain’t serving you that way”. She needs to learn that she is in a job that requires service and politeness. Grabbing the pastry just 3 steps away shouldn’t be this difficult. Before I grabbed the bag she mentioned again. Next time you grab them on a tray and bring to the front, Ok? I left without answering her. 1 star for service because she did grab them and placed it in a container. Seriously needs employee training a review.
Atmosphere: 3
Food: 4
Service: 1
Brian Haselby
Monday this week, I ordered a birthday cake to be delivered to my son. The delivery date was today. He received a text from the delivery driver, and by the time he came to street level, the cake and the driver were nowhere to be found. I have tried calling the store all day today, more than 25 calls with no answer. I even tried calling the 9th Street location and spoke with someone there who would pass on my contact information to the manager at 8th Street directly. Nothing!!! Don't order anything to be delivered from this store. You will never hear from them again.
Atmosphere: 1
Food: 1
Service: 1
Israel My Hope
The cakes, coffee, and everything here are perfect. I really love this place—I’ve come many times to buy in person, and I also order online. The cakes are always fresh and delicious.
However, I’ve had a disappointing experience with customer service. The employee at the front, especially one lady, is very aggressive and unfriendly. It takes away from the otherwise great experience.
I truly love Paris Baguette, but I hope management addresses this issue with staff professionalism so the service can match the quality of the food that's why guys I give you 2 stars
I visit this cafe almost every day, good pastries, delicious. But the staff is always unhappy, it is unpleasant to communicate and they are also rude, we ordered a drink, they made a completely different one, when we asked to redo it, they made me as a customer guilty, that you see, he heard something else, terrible attitude towards people
Atmosphere: 1
Food: 1
Service: 1
Nick Denis
Decent party place offering good coffee as well. European infused offerings.
Atmosphere: 3
Food: 4
Service: 4
Roger Sofar
I’ve been to this café a dozen times and usually enjoyed it. But today was unacceptable. I had barely finished my coffee and croissants when a staff member came and took away my tray—an unmistakable hint to leave. Yes, the café was crowded, but that kind of discourteous behaviour is inexcusable. After this experience, I won’t be returning
Atmosphere: 1
Food: 4
Service: 1
Luis Rios
It was my first time coming here as I thought it was a good spot but as soon as I walked in I received no help and had to figure things out on my own. My daughter was yelled at for not using tongs when theres a sign that says use wax paper??? Horrible experience pls don't come here
Picasso Milano Forever
Manager said I was broke which is not the case customer service horrible a woman threw up all over the floor do t come here go to another location
Check my history, I never complain. But this business needs to know that their customer service is really really bad. I stayed at freehand this last week, 5 days. I understand staffing levels may be stressed, but I was not greeted once. I’m not offended like others might be. Twice I walked in and left due to staff being engaged with each other not even knowing I was there. Nothing artistic about the lavazza coffee, though that is to be expected. The pastries although assembled well, are nothing special. If you don’t make this a people driven spot it will probably be a drain on your company resources. Not being greeted sends up a red flag for me. I’m not scary, homeless looking, or a person of color. Other folks may interpret this lack of a greeting to be more racially or class motivated. I assume it’s just really poor training. I’m not an entitled complainer, just thought you should know. Good luck🙏
Atmosphere: 2
Food: 3
Service: 1
Fatima was so sweet and helpful! She made my visit to Paris Baguette extra special. Great service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Paris Baguette is always a treat, thanks to their amazing pastries and friendly staff. Fatima is especially wonderful—so welcoming and kind! Whether it’s cakes, croissants, or savory bites, everything is top quality. Highly recommend this spot for a quick, delicious pick-me-up!
Atmosphere: 5
Food: 5
Service: 5
I live up the street and go here for coffee a few mornings per week. The team is always so kind! I want to give a shout out to Hector who always remembers my order, is always kind, and knows how to make great conversation! I always feel very welcome here. Great spot in the neighborhood--great coffee, great pastries, and the best apple juice!
Atmosphere: 5
Food: 5
Service: 5
I really liked the excellent service, very attentive, I want to come back!
Atmosphere: 5
Food: 5
Service: 5
Very good food, very good service and a very calm atmosphere, 100% recommended
Atmosphere: 5
Food: 5
Service: 5
A charming atmosphere, I loved it, from the taste of their desserts to the excellent attention provided to each of the workers.
Atmosphere: 5
Food: 5
Service: 5
Employee awfully rude. Purchased 3 strawberry pastry and a large starawberry chocolate cake that totaled up to 66 dollars. Both of My hands were full due to presents I was carrying to grab a tray to the cashier, so I asked politely if I can get the fruit pastry along with the cake. Large Latina girl with braces/retainer at the counter commented that I need to go grab it because that’s what you are suppose to do. I have been coming to this specific location for the past 4 years and I knew that but I told her I would appreciate it if she can grab it together with the cake since there was no place available to put my things down. (7 tables were all occupied and people over stepping) she gave me a cold look and talked me down like I was 5 years old. Was she having a bad day or had a rude customer? I don’t care.
Mind you I asked politely if she can put them together but was served with cold look of “I ain’t serving you that way”. She needs to learn that she is in a job that requires service and politeness. Grabbing the pastry just 3 steps away shouldn’t be this difficult. Before I grabbed the bag she mentioned again. Next time you grab them on a tray and bring to the front, Ok? I left without answering her. 1 star for service because she did grab them and placed it in a container. Seriously needs employee training a review.
Atmosphere: 3
Food: 4
Service: 1
Monday this week, I ordered a birthday cake to be delivered to my son. The delivery date was today. He received a text from the delivery driver, and by the time he came to street level, the cake and the driver were nowhere to be found. I have tried calling the store all day today, more than 25 calls with no answer. I even tried calling the 9th Street location and spoke with someone there who would pass on my contact information to the manager at 8th Street directly. Nothing!!! Don't order anything to be delivered from this store. You will never hear from them again.
Atmosphere: 1
Food: 1
Service: 1
The cakes, coffee, and everything here are perfect. I really love this place—I’ve come many times to buy in person, and I also order online. The cakes are always fresh and delicious.
However, I’ve had a disappointing experience with customer service. The employee at the front, especially one lady, is very aggressive and unfriendly. It takes away from the otherwise great experience.
I truly love Paris Baguette, but I hope management addresses this issue with staff professionalism so the service can match the quality of the food that's why guys I give you 2 stars
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
I visit this cafe almost every day, good pastries, delicious. But the staff is always unhappy, it is unpleasant to communicate and they are also rude, we ordered a drink, they made a completely different one, when we asked to redo it, they made me as a customer guilty, that you see, he heard something else, terrible attitude towards people
Atmosphere: 1
Food: 1
Service: 1
Decent party place offering good coffee as well.
European infused offerings.
Atmosphere: 3
Food: 4
Service: 4
I’ve been to this café a dozen times and usually enjoyed it. But today was unacceptable. I had barely finished my coffee and croissants when a staff member came and took away my tray—an unmistakable hint to leave. Yes, the café was crowded, but that kind of discourteous behaviour is inexcusable. After this experience, I won’t be returning
Atmosphere: 1
Food: 4
Service: 1
It was my first time coming here as I thought it was a good spot but as soon as I walked in I received no help and had to figure things out on my own. My daughter was yelled at for not using tongs when theres a sign that says use wax paper??? Horrible experience pls don't come here
Manager said I was broke which is not the case customer service horrible a woman threw up all over the floor do t come here go to another location
Atmosphere: 1
Food: 1
Service: 1
Loading...