I had a very unusual experience at this restaurant. The food itself was good, no issues with the cooking. The problem was the way the service was handled.
I ordered an extra small portion of chicken, maybe around 50–100 grams. When it arrived, the owner asked for ten dollars just for that tiny amount. I declined, because the price simply didn’t match the portion.
When paying the bill, a much more serious issue happened. I counted the amount in front of the owner: two five-dollar bills and additional singles. The moment he took the money, he returned it and said it was not enough. One of the five-dollar bills had suddenly become a one-dollar bill. I am absolutely sure of what I handed him, and the situation felt dishonest. When I tried to explain calmly, he began shouting at me.
I noticed later that there is a one-dollar dine-in fee posted near the register. I didn’t see it at first. Most people come to a restaurant thinking about food, not scanning the walls for extra fees. If the fee is required, it should be clearly listed in the menu itself, where customers look before ordering, not hidden somewhere else.
I am not writing this review to harm the business. I am writing it in the hope that the owner reflects on how he treats guests. Good food is not enough if the interaction at the register makes people feel disrespected or taken advantage of. Respect, transparency and honesty are what keep customers coming back. I hope this place makes those changes.
Atmosphere: 1
Food: 4
Service: 1
Kathryn Kilcoyne
Pho is absolutely delicious. 10/10. Thank you!
Atmosphere: 5
Food: 5
Service: 5
ANNIE QIU
I’m a pho lover, but this was honestly disappointing. The broth tasted like something straight from a box, thin, watery, and no real flavor.
Atmosphere: 3
Food: 1
Service: 3
Patrick Darrow
Best value banh mi on the west side. The pork is a solid choice.
Pugilato 13
Good, rich pho, friendly staff. Delicious sandwich, but the atmosphere leaves much to be desired. With the door open, flies were flying around the room, and some landed on the cheesecake several times. There's also a sign on the wall that every menu item is a dollar more expensive. I think they could have simply changed the prices for that kind of money.
Atmosphere: 2
Food: 4
Service: 5
Jin
Best pho and very good price
Atmosphere: 5
Food: 5
Service: 5
Zedzilla R34
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Marin O'Dea
Rare steak pho and limeade always fire
Madison McRhoads
Such a cute spot, super friendly service, great fresh food clearly made with love! Super yummy, I'll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
BJSW
Broth was extremely bland. You're better off eating instant pho. Don't be misled by all of these positive reviews like I was!
Very good place. I have my go to place near Chinatown that I go to for Pho, however this is a very good place as an alternative for pricing, quantity and taste. I highly recommend this place for something closer to the westside. The drinks are good and are not overwhelmed with sugar. Great place to come on your own or with friends.
Atmosphere: 5
Food: 5
Service: 5
Alexandria Scott
Excellent food and service! Will definitely back for the pho, bahn mi and limeade
Atmosphere: 3
Food: 5
Service: 5
Bo Kim -p
Delicious pho! My dad had the brisket pho and i had the vegan pho. Run by very nice people, really good prices!!
Andrea Maps
Worst pho I've ever had
Ella-Grace Strapp
Lovely place! Food was amazing, such good serving sizes, delicious tea, great prices. The staff were lovely too. Amazing experience 😊
I had a very unusual experience at this restaurant. The food itself was good, no issues with the cooking. The problem was the way the service was handled.
I ordered an extra small portion of chicken, maybe around 50–100 grams. When it arrived, the owner asked for ten dollars just for that tiny amount. I declined, because the price simply didn’t match the portion.
When paying the bill, a much more serious issue happened. I counted the amount in front of the owner: two five-dollar bills and additional singles. The moment he took the money, he returned it and said it was not enough. One of the five-dollar bills had suddenly become a one-dollar bill. I am absolutely sure of what I handed him, and the situation felt dishonest. When I tried to explain calmly, he began shouting at me.
I noticed later that there is a one-dollar dine-in fee posted near the register. I didn’t see it at first. Most people come to a restaurant thinking about food, not scanning the walls for extra fees. If the fee is required, it should be clearly listed in the menu itself, where customers look before ordering, not hidden somewhere else.
I am not writing this review to harm the business. I am writing it in the hope that the owner reflects on how he treats guests. Good food is not enough if the interaction at the register makes people feel disrespected or taken advantage of. Respect, transparency and honesty are what keep customers coming back. I hope this place makes those changes.
Atmosphere: 1
Food: 4
Service: 1
Pho is absolutely delicious. 10/10. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I’m a pho lover, but this was honestly disappointing. The broth tasted like something straight from a box, thin, watery, and no real flavor.
Atmosphere: 3
Food: 1
Service: 3
Best value banh mi on the west side. The pork is a solid choice.
Good, rich pho, friendly staff. Delicious sandwich, but the atmosphere leaves much to be desired. With the door open, flies were flying around the room, and some landed on the cheesecake several times. There's also a sign on the wall that every menu item is a dollar more expensive. I think they could have simply changed the prices for that kind of money.
Atmosphere: 2
Food: 4
Service: 5
Best pho and very good price
Atmosphere: 5
Food: 5
Service: 5
Excellent food
Atmosphere: 5
Food: 5
Service: 5
Rare steak pho and limeade always fire
Such a cute spot, super friendly service, great fresh food clearly made with love! Super yummy, I'll be back for sure.
Atmosphere: 5
Food: 5
Service: 5
Broth was extremely bland. You're better off eating instant pho. Don't be misled by all of these positive reviews like I was!
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
Very good place. I have my go to place near Chinatown that I go to for Pho, however this is a very good place as an alternative for pricing, quantity and taste. I highly recommend this place for something closer to the westside. The drinks are good and are not overwhelmed with sugar. Great place to come on your own or with friends.
Atmosphere: 5
Food: 5
Service: 5
Excellent food and service! Will definitely back for the pho, bahn mi and limeade
Atmosphere: 3
Food: 5
Service: 5
Delicious pho! My dad had the brisket pho and i had the vegan pho. Run by very nice people, really good prices!!
Worst pho I've ever had
Lovely place! Food was amazing, such good serving sizes, delicious tea, great prices. The staff were lovely too. Amazing experience 😊
Loading...