I usually order from this Pizza Hut (5101 Venice) because it is around the corner from my home. For the most part, I usually don't have any complaints and I have received good customer service in the past when making a complaint. Usually for either an undercooked or overcooked pizza. This is probably the fourth or fifth (if not more) time the food was unacceptable. The last order (prior to this one) was not very good so instead of complaining we just didn't order for a while. Tonight we order two pizzas and used reward points for a third. One pizza was supposed to have extra cheese but didn't, the pizza that was from the reward points was BURNT more than usual and deemed inedible. The third pizza was still warm but all of them appeared to have been old crusts/ pizzas. Very disappointing. I didn't reach out to the store because at this point there should be someone who makes sure that only fresh pizzas are made and not day old or longer crusts that are clearly not freshly made. So tired of being disappointed by paying for old burnt pizzas that never should have been allowed to leave the store.
Ahmad Jones
Food stay good here
Hyden T
I got one of their flatzzz and was kinda burnt and no cheese not much of taste
Go Hawks
Employee was wonderful. Food was great
Atmosphere: 5
Food: 5
Service: 5
JOnathan LOpez
One employee dealing with about 4-5 orders at once. Waited for my food that was ready for about 10-15 minutes before actually walking with it back home
Atmosphere: 3
Food: 4
Service: 3
tamiko kirk
The Pizza and Bread sticks taste over cooked and stale. I haven't had pizza hut in a long time and this was a huge let down and disappointment.
Food: 2
Service: 4
Bianca Cockrell
i ran out of water on my run when it was ungodly hot and the gal working that morning gave me a cold bottle of water. hero behavior!
Service: 5
Ny Laurent
HORRIBLE customer service! Literally go to any other location!!!!
ANON YMOUS
My Christmas Eve party (5 guests) was RUINED because I was given COLD BURNT food. I had to wait 10 minutes in store even though my order showed as ready. I asked for a refund before I was given anything and I was told I'd have to come back after the holiday. HORRIBLE!!
A. Doug
My boyfriend has been a long time lover of pizza hut. I’ve caught him in bed cheating on me with the pizzas here multilple times. But this location has changed his tastes… thats right he ordered dominos… such a horrible day this is in history. When pizza huts number 1 fan has turned to the domino side… and his name is Sharvin Nannan Pizzahut.
We ordered the $7.00 medium pizza deal. What they don’t tell you is you have to order a second menu item of at least $7.00. So the min order is 14.00 plus tax. And they don’t tell you that requirement until they’ve gotten your first pizza ordered. It is very sneaky and underhanded of them and not good business. Also we ordered a thin and crispy crust. The pizza was awful. It was so overcooked I couldn’t tell if there was any cheese on top at all. The boneless wings with the sweet chili sauce were ok but honestly they were 50% batter. I doubt I’ll be back. I remember loving Pizza Hut. 20 years ago. Not anymore. We also got no napkins. Which just added insult to injury.
Atmosphere: 1
Food: 1
Service: 5
Matt Frank
They forgot marinara sauce for the breadsticks
S Dixon
Just keep up the good work, Thank you!
Jason Sarwar
They delivered the wrong drink and refused to give me the right one or refund me
I usually order from this Pizza Hut (5101 Venice) because it is around the corner from my home. For the most part, I usually don't have any complaints and I have received good customer service in the past when making a complaint. Usually for either an undercooked or overcooked pizza. This is probably the fourth or fifth (if not more) time the food was unacceptable. The last order (prior to this one) was not very good so instead of complaining we just didn't order for a while. Tonight we order two pizzas and used reward points for a third. One pizza was supposed to have extra cheese but didn't, the pizza that was from the reward points was BURNT more than usual and deemed inedible. The third pizza was still warm but all of them appeared to have been old crusts/ pizzas. Very disappointing. I didn't reach out to the store because at this point there should be someone who makes sure that only fresh pizzas are made and not day old or longer crusts that are clearly not freshly made. So tired of being disappointed by paying for old burnt pizzas that never should have been allowed to leave the store.
Food stay good here
I got one of their flatzzz and was kinda burnt and no cheese not much of taste
Employee was wonderful. Food was great
Atmosphere: 5
Food: 5
Service: 5
One employee dealing with about 4-5 orders at once. Waited for my food that was ready for about 10-15 minutes before actually walking with it back home
Atmosphere: 3
Food: 4
Service: 3
The Pizza and Bread sticks taste over cooked and stale. I haven't had pizza hut in a long time and this was a huge let down and disappointment.
Food: 2
Service: 4
i ran out of water on my run when it was ungodly hot and the gal working that morning gave me a cold bottle of water. hero behavior!
Service: 5
HORRIBLE customer service!
Literally go to any other location!!!!
My Christmas Eve party (5 guests) was RUINED because I was given COLD BURNT food. I had to wait 10 minutes in store even though my order showed as ready. I asked for a refund before I was given anything and I was told I'd have to come back after the holiday. HORRIBLE!!
My boyfriend has been a long time lover of pizza hut. I’ve caught him in bed cheating on me with the pizzas here multilple times. But this location has changed his tastes… thats right he ordered dominos… such a horrible day this is in history. When pizza huts number 1 fan has turned to the domino side… and his name is Sharvin Nannan Pizzahut.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza Hut
Restaurantji Recommends
We ordered the $7.00 medium pizza deal. What they don’t tell you is you have to order a second menu item of at least $7.00. So the min order is 14.00 plus tax. And they don’t tell you that requirement until they’ve gotten your first pizza ordered. It is very sneaky and underhanded of them and not good business. Also we ordered a thin and crispy crust. The pizza was awful. It was so overcooked I couldn’t tell if there was any cheese on top at all. The boneless wings with the sweet chili sauce were ok but honestly they were 50% batter. I doubt I’ll be back. I remember loving Pizza Hut. 20 years ago. Not anymore. We also got no napkins. Which just added insult to injury.
Atmosphere: 1
Food: 1
Service: 5
They forgot marinara sauce for the breadsticks
Just keep up the good work, Thank you!
They delivered the wrong drink and refused to give me the right one or refund me
Atmosphere: 1
Food: 1
Service: 1
Slow store. Bad employee
Atmosphere: 1
Food: 1
Service: 1
Loading...