Always gotta wait 10/15 minutes before someone answers the bell from the back! Orders are never ready no matter what time I get there! Avoid this location if you're in a hurry to get home!
Karen Araceli Palacios
Honestly I ordered my food from this Location by accident cause I normally order from the one on Figueroa but I was shocked to see that this location was poorly managed I didn’t see anybody anywhere in the place and the phone was ringing back to back to back the first 5 minutes I was standing there…the customer in front of me was super mad and told me that 2 customers had actually just walked out of there because they had not been helped I just stood there in amazement as finally out of no where comes this rep with a wacky grin on his face like the speed of lighting helping the guy then me but he had no customer service skills at all he seemed to be in a hurry n was rushing the Customers outta the store I asked him for napkins after I paid for my order and I swear he looked at me like I was saying something outta this world and then un politely said “ashhh wait one second” and gave me 4 Napkins honestly it was horrible then when I got home and saw my order it was over…. The pizza was undercooked with way so much sauce that it was dripping every time I took a bite n the worst my pet peeve always when it comes to pizza the pie was not cut right I had to recut the slices when I was eating truthfully this was the worst Pizza Hut I have ever been at I would not recommend this place to anybody in my neighborhood…not worth the $20 I paid for a medium pizza and pasta or the 10 minute drive there I’m honestly disappointed n do not anticipate going to that location ever again shame on whom ever trained the kid that was helping the customers and the no show manager who never did show face!!!!
Food: 1
Leroy Thomas
My overall experience was good, food was delicious, the service was good but where it located is not so great. But in my opinion it's a good place to go.
Parking: Parking lot was small.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Traditional Wings, Pepperoni Pizza
Lucia Chavez
I ordered a Pitsa. It's very expensive to wait so long for them to give it to me raw. How bad Servisio, you pigs. Bowling I recommend q desepsion 😒😞😭😭😭😭 waiting so long for them to bring me the overpriced and raw Pizza Hut, I ended up cooking it more. What garbage.
Beverly Jones
The food was good the food was hot the girl was nice and courteous
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Pepperoni Pizza
Monique Hart
I ordered at 10:07 am the place supposed to be opened at 10. When I got there the store was still not opened I got there at 10:20 am someone came at 10:50 and still didn’t answer the door seeing us outside. Asked for a refund this was in July 5th
Natasha Lewis-Mouton
I am truly Disappointed at the Service, Management & Treatment I experienced at this Place... ? ?
These Young Hires, NEED adult Supervision And a Better System to handle GOOD CUSTOMER SERVICE. The young man was truly anxiety filled , Rude and did Not know how to do a Simple REFUND Proceedure.... More Training is Definately needed. Not to mention at least one more person At the cash register on a Sat/Sunday mid evening, 7-9pm... There was No reason why this young man got an Online , Paid for Order wrong. ? ?
Once we got there to pick up , this young man 1. Said there was No order in my name & Rudely Dismissed us," Next"! I showed him my paid for reciept for my order, by this time my pizza had sat there for at least 45 min. Now it's cold & I'm Hot under my collar. Therefore I asked him to cancel my order & for a Refund.
This young man told me to step aside and he would help me after the Other Customers. Needless to say, I refused & said I would not move until he refunded me, got me a Manager to speak with or handed me the cash out of the Register, it was his choice.
This young man went to the back Cursing & throwing things in the back. This process went on for another 45 min. With someone on the phone trying to help him. He could not get it until another 30min. After that... But, I did get my refund &
I WILL NEVER GIVE THIS PLACE ANOTHER DIME!!!
I SUGGEST YOU DO NOT THINK TWICE BUT, TAKE MY WORD FOR IT, THAT THIS PIZZA HUT NEEDS A BIG OVERHAUL IN SERVERS & MANAGEMENT... ? ?
Atmosphere: 1
Food: 1
Service: 1
Maria Arredondo
Love the pizza here, it's amazing. I wish I could say the same about the customer service but unfortunately I cant.
Parking: Always really busy.
Food: 4
Lucero
Pizza was cold and burn . And the place was dirty won't be going back to this location.
Never had an issue with this place before but this pizza was really hard nd thin nd nasty I bought 2 large 1 medium and Wings for almost $80 not even worth it
linda burton
Order a pepperoni pizza and was delivered a cheese pizza instead. Called and was told nothing they can do about it. I ask for mgr name Jazmine explain would have to charge for pepperoni. Explain to her that would not have been a problem but for your employee to state nothing she can do about it tells me never to come or order from you again no car or compassion at all!
Food: 1
Service: 1
Mün - TheGeminiMun
4/5/2024 8pm $41.03 I received random cold food when I ordered something completely different. Also don’t expect anyone to take responsibility, you’ll be on hold or the calls forwarded forever <3
An embarrassing excuse for a business
Atmosphere: 1
Food: 1
Service: 1
Dom / Mün - TheGeminiMun
4/5/2024 8pm$41.03I received random cold food when I ordered something completely different. Also don’t expect anyone to take responsibility, you’ll be on hold or the calls forwarded forever <3An embarrassing excuse for a business
Atmosphere: 1
Food: 1
Service: 1
aminah arielle
horrible franchise & costumer service. would not recommend.. driver was nice though
Confidence in flavor
Always gotta wait 10/15 minutes before someone answers the bell from the back! Orders are never ready no matter what time I get there! Avoid this location if you're in a hurry to get home!
Honestly I ordered my food from this Location by accident cause I normally order from the one on Figueroa but I was shocked to see that this location was poorly managed I didn’t see anybody anywhere in the place and the phone was ringing back to back to back the first 5 minutes I was standing there…the customer in front of me was super mad and told me that 2 customers had actually just walked out of there because they had not been helped I just stood there in amazement as finally out of no where comes this rep with a wacky grin on his face like the speed of lighting helping the guy then me but he had no customer service skills at all he seemed to be in a hurry n was rushing the Customers outta the store I asked him for napkins after I paid for my order and I swear he looked at me like I was saying something outta this world and then un politely said “ashhh wait one second” and gave me 4 Napkins honestly it was horrible then when I got home and saw my order it was over…. The pizza was undercooked with way so much sauce that it was dripping every time I took a bite n the worst my pet peeve always when it comes to pizza the pie was not cut right I had to recut the slices when I was eating truthfully this was the worst Pizza Hut I have ever been at I would not recommend this place to anybody in my neighborhood…not worth the $20 I paid for a medium pizza and pasta or the 10 minute drive there I’m honestly disappointed n do not anticipate going to that location ever again shame on whom ever trained the kid that was helping the customers and the no show manager who never did show face!!!!
Food: 1
My overall experience was good, food was delicious, the service was good but where it located is not so great. But in my opinion it's a good place to go.
Parking: Parking lot was small.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Traditional Wings, Pepperoni Pizza
I ordered a Pitsa. It's very expensive to wait so long for them to give it to me raw. How bad Servisio, you pigs. Bowling I recommend q desepsion 😒😞😭😭😭😭 waiting so long for them to bring me the overpriced and raw Pizza Hut, I ended up cooking it more. What garbage.
The food was good the food was hot the girl was nice and courteous
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Pepperoni Pizza
I ordered at 10:07 am the place supposed to be opened at 10. When I got there the store was still not opened I got there at 10:20 am someone came at 10:50 and still didn’t answer the door seeing us outside. Asked for a refund this was in July 5th
I am truly Disappointed at the Service, Management & Treatment
I experienced at this Place... ? ?
These Young Hires, NEED adult Supervision
And a Better System to handle GOOD CUSTOMER SERVICE.
The young man was truly anxiety filled ,
Rude and did Not know how to do a Simple REFUND Proceedure....
More Training is Definately needed.
Not to mention at least one more person
At the cash register on a Sat/Sunday mid evening, 7-9pm...
There was No reason why this young man got an Online , Paid for Order wrong. ? ?
Once we got there to pick up , this young man 1. Said there was No order in my name & Rudely Dismissed us," Next"!
I showed him my paid for reciept for my order, by this time my pizza had sat there for at least 45 min. Now it's cold & I'm Hot under my collar. Therefore I asked him to cancel my order & for a Refund.
This young man told me to step aside and he would help me after the Other Customers.
Needless to say, I refused & said I would not move until he refunded me, got me a Manager to speak with or handed me the cash out of the Register, it was his choice.
This young man went to the back Cursing & throwing things in the back.
This process went on for another 45 min.
With someone on the phone trying to help him. He could not get it until another 30min. After that...
But, I did get my refund &
I WILL NEVER
GIVE THIS PLACE ANOTHER DIME!!!
I SUGGEST YOU DO NOT THINK TWICE
BUT, TAKE MY WORD FOR IT, THAT THIS PIZZA HUT NEEDS A BIG OVERHAUL IN
SERVERS & MANAGEMENT... ? ?
Atmosphere: 1
Food: 1
Service: 1
Love the pizza here, it's amazing. I wish I could say the same about the customer service but unfortunately I cant.
Parking: Always really busy.
Food: 4
Pizza was cold and burn . And the place was dirty won't be going back to this location.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Never had an issue with this place before but this pizza was really hard nd thin nd nasty I bought 2 large 1 medium and Wings for almost $80 not even worth it
Order a pepperoni pizza and was delivered a cheese pizza instead. Called and was told nothing they can do about it. I ask for mgr name Jazmine explain would have to charge for pepperoni. Explain to her that would not have been a problem but for your employee to state nothing she can do about it tells me never to come or order from you again no car or compassion at all!
Food: 1
Service: 1
4/5/2024 8pm
$41.03
I received random cold food when I ordered something completely different. Also don’t expect anyone to take responsibility, you’ll be on hold or the calls forwarded forever <3
An embarrassing excuse for a business
Atmosphere: 1
Food: 1
Service: 1
4/5/2024 8pm$41.03I received random cold food when I ordered something completely different. Also don’t expect anyone to take responsibility, you’ll be on hold or the calls forwarded forever <3An embarrassing excuse for a business
Atmosphere: 1
Food: 1
Service: 1
horrible franchise & costumer service. would not recommend.. driver was nice though
Atmosphere: 1
Food: 1
Service: 1
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