Bought a cake after having to wait 10 min to speak to someone. Wouldn't even give me a bag. Customer service was horrible.
Atmosphere: 1
Food: 2
Service: 1
Brian Oppenheim
tl;dr> I called their Valley Village location for a pre-order. They didn't tell me I was forwarded to Pico so my order was at the wrong place. They refused to return my money and told me that I would be committing fraud by disputing the charge.
Dec 12 12:45pm: I called the number on their site for the Valley Village location to pre-order Sufganiyot for 8am on Dec 14. The recording thanked me for calling the location on Burbank Blvd. The repo on the phone took the pre-order but never mentioned that I was talking to the Pico location.
Dec 12 8:30am: My brother arrived at the Valley Village location at the Valley Village location as scheduled Sunday morning. The employees had no idea of any order and shared they are having phone issues that may have redirected the call to a different location. My brother picked and paid for some new Sufganiyot. Given the mix up, we assumed that the Valley Village location would cancel the pre-order. However, my card was charged later in the day.
Dec 12 3:40pm: I received a voicemail that the store was waiting for us to pick up the original order.
Dec 12 3:45pm: My wife called back and spoke to a rude employee who suggested it was our fault for not specifying the location we were ordering from. They promised a manager call back which never happened.
Dec 16 10:50am: I sent an email following up for a refund.
Dec 18 11:37am: I called the Valley Village location. They apologized and reiterated that the mix up was not our fault. They promised a refund but advised I needed to talk to the manager at the Pico location to get it.
Dec 18 11:43am: I spoke with the Pico manager who was incredibly rude. He repeatedly claimed that even though I called the Valley Village number and even though the recording said I called the Valley Village location that I should have known to indicate the location for the order. He offered a credit for a future purchase but refused to issue a refund. When I mentioned that I was going to open a dispute with my credit card, he said that I'd be committing fraud by doing that and that he has a team of people who will ensure I don't get my money back.
Dec 18 11:46am: I called the Valley Village location back explaining the situation but the lady there said she couldn't do anything.
Food: 4
Service: 1
Joseph Cohensedegh
Terrible service. We ordered a 9 inch cake in-person for birthday party but was given 7 inch. Didn't resolve the problem. Not going back again.
Service: 1
Nancy Garvin
We ordered a special cake for a birthday and the taste, texture and overall experience was delicious!
Atmosphere: 4
Food: 5
Service: 5
Dana R.
I think they can not make the cakes more dry because they just can't. Everything else its almost eatable.
Atmosphere: 1
Food: 1
Service: 4
Sean Jacobi
Way overpriced they charge three dollars for day old danishes.
DYAN
BREADS ARE NOT WHAT THEY ONCE WERE WHEN THE REAL ORIGINAL OWNER HAD THE BAKERY, HERMAN SCHWARTZ. THOSE WERE THE DAYS OF SUPERIOR EUROPEAN BAKED GOODS. THE HALLA'S ARE SAID TO HAVE TOO MUCH SALT IN THEM MAKING THEM SO DIFFERENT AND NOT DELICIOUS AS ONCE UPON A TIME. EVERYONE MISSES THE TRUE OWNERS OF THIS ESTABLISHMENT, SO MORE EXCELLENT THAN NOW........
Chef Pez
The baked goods here are incredibly fresh and full of flavor. It’s the perfect mix of old-school European Jewish classics and more modern, elevated pastries. Everything I’ve tried has been top quality, you can really taste the care and craftsmanship in every bite.
JUANITO 502
It takes a long time to prepare an order for something simple to make. bad service
Joyce Stout
The bakery items I purchased were really tasty! I ordered a black and white cookie and 4 flavors of Hamantaschen (apricot, raspberry, Nutella and sprinkles).
Ordered my wedding cake from Swartz and it couldn’t have been more tasty and beautiful. They were a pleasure to work with. Polite, patient and nice. Chocolate 8 inch and vanilla 10 inch with ganache filling.
Food: 5
Service: 5
P M
Unethical and Unprofessional - Avoid This Business!
This company hides costs, charges outrageous delivery fees, and refuses to fix issues. They didn’t disclose pricing upfront, won’t provide a receipt, and ignored my complaints. Don’t waste your time or money here—go elsewhere for honest service!
Service: 1
C
I ordered from Uber eats, the fact that these are $6.95 is WILD. I thought it would be much bigger.
The flavor was also odd, the cream was not creamy but almost a bit jelly and the pastry was not flaky as is characteristic of napoleons. Def won’t be back :(
Maksim Polonsky
I went pick up an order and the stuff wasn’t familiar with pareve vs dairy. When I asked for more clarity on which sweets were pareve the staff told me not to give them such a hard time.
This is completely unacceptable for a kosher establishment. I have no plans of shopping here again, especially considering the plethora of kosher bakeries in the pico robertson community.
Bought a cake after having to wait 10 min to speak to someone. Wouldn't even give me a bag. Customer service was horrible.
Atmosphere: 1
Food: 2
Service: 1
tl;dr> I called their Valley Village location for a pre-order. They didn't tell me I was forwarded to Pico so my order was at the wrong place. They refused to return my money and told me that I would be committing fraud by disputing the charge.
Dec 12 12:45pm: I called the number on their site for the Valley Village location to pre-order Sufganiyot for 8am on Dec 14. The recording thanked me for calling the location on Burbank Blvd. The repo on the phone took the pre-order but never mentioned that I was talking to the Pico location.
Dec 12 8:30am: My brother arrived at the Valley Village location at the Valley Village location as scheduled Sunday morning. The employees had no idea of any order and shared they are having phone issues that may have redirected the call to a different location. My brother picked and paid for some new Sufganiyot. Given the mix up, we assumed that the Valley Village location would cancel the pre-order. However, my card was charged later in the day.
Dec 12 3:40pm: I received a voicemail that the store was waiting for us to pick up the original order.
Dec 12 3:45pm: My wife called back and spoke to a rude employee who suggested it was our fault for not specifying the location we were ordering from. They promised a manager call back which never happened.
Dec 16 10:50am: I sent an email following up for a refund.
Dec 18 11:37am: I called the Valley Village location. They apologized and reiterated that the mix up was not our fault. They promised a refund but advised I needed to talk to the manager at the Pico location to get it.
Dec 18 11:43am: I spoke with the Pico manager who was incredibly rude. He repeatedly claimed that even though I called the Valley Village number and even though the recording said I called the Valley Village location that I should have known to indicate the location for the order. He offered a credit for a future purchase but refused to issue a refund. When I mentioned that I was going to open a dispute with my credit card, he said that I'd be committing fraud by doing that and that he has a team of people who will ensure I don't get my money back.
Dec 18 11:46am: I called the Valley Village location back explaining the situation but the lady there said she couldn't do anything.
Food: 4
Service: 1
Terrible service. We ordered a 9 inch cake in-person for birthday party but was given 7 inch. Didn't resolve the problem. Not going back again.
Service: 1
We ordered a special cake for a birthday and the taste, texture and overall experience was delicious!
Atmosphere: 4
Food: 5
Service: 5
I think they can not make the cakes more dry because they just can't. Everything else its almost eatable.
Atmosphere: 1
Food: 1
Service: 4
Way overpriced they charge three dollars for day old danishes.
BREADS ARE NOT WHAT THEY ONCE WERE WHEN THE REAL ORIGINAL OWNER HAD THE BAKERY, HERMAN SCHWARTZ. THOSE WERE THE DAYS OF SUPERIOR EUROPEAN BAKED GOODS. THE HALLA'S ARE SAID TO HAVE TOO MUCH SALT IN THEM MAKING THEM SO DIFFERENT AND NOT DELICIOUS AS ONCE UPON A TIME. EVERYONE MISSES THE TRUE OWNERS OF THIS ESTABLISHMENT, SO MORE EXCELLENT THAN NOW........
The baked goods here are incredibly fresh and full of flavor. It’s the perfect mix of old-school European Jewish classics and more modern, elevated pastries. Everything I’ve tried has been top quality, you can really taste the care and craftsmanship in every bite.
It takes a long time to prepare an order for something simple to make. bad service
The bakery items I purchased were really tasty! I ordered a black and white cookie and 4 flavors of Hamantaschen (apricot, raspberry, Nutella and sprinkles).
Restaurantji Recommends
Ordered my wedding cake from Swartz and it couldn’t have been more tasty and beautiful. They were a pleasure to work with. Polite, patient and nice. Chocolate 8 inch and vanilla 10 inch with ganache filling.
Food: 5
Service: 5
Unethical and Unprofessional - Avoid This Business!
This company hides costs, charges outrageous delivery fees, and refuses to fix issues. They didn’t disclose pricing upfront, won’t provide a receipt, and ignored my complaints. Don’t waste your time or money here—go elsewhere for honest service!
Service: 1
I ordered from Uber eats, the fact that these are $6.95 is WILD. I thought it would be much bigger.
The flavor was also odd, the cream was not creamy but almost a bit jelly and the pastry was not flaky as is characteristic of napoleons. Def won’t be back :(
I went pick up an order and the stuff wasn’t familiar with pareve vs dairy. When I asked for more clarity on which sweets were pareve the staff told me not to give them such a hard time.
This is completely unacceptable for a kosher establishment. I have no plans of shopping here again, especially considering the plethora of kosher bakeries in the pico robertson community.
Atmosphere: 1
Food: 3
Service: 1
Fresh pastries
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