WORST STARBUCKS! Service and food quality is horrible and staff is rude. I’ve ordered from this location several times in the past and friendly staff and good quality are RARE. I won’t be returning. There’s a Coffee Bean around the corner and it’s WAY better. Highly recommend over Starbucks if you want good service and food
Food: 1
Service: 1
Erica Quintero
They need to do better on mobile orders. They have the drinks behind the counter, so the customers aren’t allowed to pick it up when it’s ready. The baristas are busy making drinks so they don’t pay attention to the people waiting. I tried calling them out but they never turned their heads. Waited 10 min until they noticed.
t. r.
There pickup system needs work; orders are called out as they are prepared, but if you mobile order you almost certainly arrive after that. The problem is that they keep those orders behind their little wall, and never call your name again, meaning you have to get someone’s attention…which sounds simple, but flagging someone down is near impossible, and takes forever, making mobile ordering self-defeating. Not sure why they even bother with it.
Nicha Wongjarupong
Very busy at times, but the staff are very efficient and nice.
Atmosphere: 5
Food: 5
Service: 5
Darius
Horrible location for mobile orders. They need a better disclaimer and more difficult level of entry for placing orders. Even though on the app this location says "Secure Access" it doesn't preface by saying this location is directly WITHIN rather than attached to the Hospital. They don't even allow you the option to stop in to pick up your order and leave because they're located on the 2nd floor of the hospital. The only way you can access this store is if you have a patient/relative in the E.R. They need to preface in the stores location description that it's located directly within the hospital and that it's pretty much only allowed for patients/guests of the hospital. With that, the Starbucks app should also require sharing and confirming this information with the potential buyer before allowing the sale transaction to go through.
Atmosphere: 1
Food: 1
Service: 1
AreEyeSeaKayWhy
I placed an order and when I arrived to pick it up security said it only for employees/security of the hospital
and I tried calling for a refund they never answered any of my calls
Angela Lowe
Waited 15min,They forgot my Order...Then it was wrong. I Order a Mocha Lavendar,Then when I FINALLY got it too Much Oat Milk.I Guess the 2:30pm Rush...
Atmosphere: 4
Food: 1
Service: 3
Sega Saturn
Access to Starbucks was denied to just get a simple coffee ☕. What a shame.
Kim R
It's generally ok. It's convenient. I don't feel comfortable here today.I'm noticing that the few black ppl who enter (1 other than myself this evening 12/28) are not greeted or talked to kindly. Why? ?I let 2 ppl go ahead of me since the protein boxes are further away and they lined up while my back was turned. I was the only person in line and was left there. No one spoke to me. I noticed it, but assumed they were busy.A batista brought someone from the other side and addressed me as sir. I am clearly not. I looked perplexed and she just had the other woman move in front of me without apologizing. Her colleague (orange/red hair) at the food station must have noticed my look. I told her that her colleague referred to me as sir and I'm not. A tall young man w/ black hair looked over as I said it. Neither apologized. The batista continued with my order and was friendly. Didn't ask for a name, but I paid with the app which includes my name.A shorter batista gave me my drink. I sat and observed the interaction with the mobile orders and new customers. They welcomed everyone, spoke clearly. The shorter batista giving the drinks showed enthusiasm and friendliness to all the customers who were not black. She mumbled something to me and pushed the drink to me. I opted to sit and observe instead of leaving this visit. A black man came in (no welcome like every other customer except me) and asked a question, the woman mumbled abruptly and he left. She spoke with enthusiasm and friendliness with every other customer so it wasn't a general rudeness.Most ppl entering don't acknowledge their welcome. I would have since that is who I am. Now I'm sitting here regretting coming here, but it is quick and I like it better than the Cafe while my family is here.It's almost 2024, let's treat everyone equally. Especially if hiring practices don't appear to be inclusive. Learn to greet ppl without gender and kindly get your waiting customers help while fixing another person's order. If there is a habit of calling black women, sir as some low key racist shade, just stop. Apologize when you make an error and offend someone.I missed most of my visit just sitting here to see if the place is just rude to everyone or ppl who look like me. Welp, it was only the 3 black ppl.If your black and you just thought this location at certain times was meh, not overtly rude,, but not friendly like other locations, well it's actually friendly if you're not black.
Atmosphere: 4
Food: 4
Service: 3
ONE OF OURS
My experience at this Starbucks was marred by an appalling incident of discrimination. Despite ordering six drinks and patiently waiting for 20 minutes, the staff shockingly informed me that they refused service to Palestinians. Such overt racism not only stains the reputation of this particular establishment but also raises broader questions about the commitment to inclusivity within the Starbucks brand. This incident is a stark reminder that there is still work to be done in fostering an environment free from discrimination and bias. Starbucks must address and rectify such behavior to uphold its values and ensure an inclusive experience for all customers.
I’ve been coming here for exactly 42 days since my brother was admitted to the hospital. The employees here are rude and condescending. The baristas are inconsistent and when drinks are made incorrectly or the espresso tastes burnt they have declines to remake our drink several times. Sometimes they give me the perfect amount of half and half for my venti drip coffee on a couple occasions a shirt Latina barista has refused to give me more than 2 TBS of milk and has demanded I pay for anymore milk than was given. These people need to not be causing grief when all customers want is coffee made right and dealing with a barista who isn’t difficult on TOP of already dealing with family who are patients of this hospital or possibly dealing with a death of a child or family member. These people need to remember where they’re located and show some compassion and kindness.
WORST STARBUCKS! Service and food quality is horrible and staff is rude. I’ve ordered from this location several times in the past and friendly staff and good quality are RARE. I won’t be returning. There’s a Coffee Bean around the corner and it’s WAY better. Highly recommend over Starbucks if you want good service and food
Food: 1
Service: 1
They need to do better on mobile orders. They have the drinks behind the counter, so the customers aren’t allowed to pick it up when it’s ready. The baristas are busy making drinks so they don’t pay attention to the people waiting. I tried calling them out but they never turned their heads. Waited 10 min until they noticed.
There pickup system needs work; orders are called out as they are prepared, but if you mobile order you almost certainly arrive after that. The problem is that they keep those orders behind their little wall, and never call your name again, meaning you have to get someone’s attention…which sounds simple, but flagging someone down is near impossible, and takes forever, making mobile ordering self-defeating. Not sure why they even bother with it.
Very busy at times, but the staff are very efficient and nice.
Atmosphere: 5
Food: 5
Service: 5
Horrible location for mobile orders. They need a better disclaimer and more difficult level of entry for placing orders. Even though on the app this location says "Secure Access" it doesn't preface by saying this location is directly WITHIN rather than attached to the Hospital. They don't even allow you the option to stop in to pick up your order and leave because they're located on the 2nd floor of the hospital. The only way you can access this store is if you have a patient/relative in the E.R. They need to preface in the stores location description that it's located directly within the hospital and that it's pretty much only allowed for patients/guests of the hospital. With that, the Starbucks app should also require sharing and confirming this information with the potential buyer before allowing the sale transaction to go through.
Atmosphere: 1
Food: 1
Service: 1
I placed an order and when I arrived to pick it up security said it only for employees/security of the hospital
and I tried calling for a refund they never answered any of my calls
Waited 15min,They forgot my Order...Then it was wrong. I Order a Mocha Lavendar,Then when I FINALLY got it too Much Oat Milk.I Guess the 2:30pm Rush...
Atmosphere: 4
Food: 1
Service: 3
Access to Starbucks was denied to just get a simple coffee ☕. What a shame.
It's generally ok. It's convenient. I don't feel comfortable here today.I'm noticing that the few black ppl who enter (1 other than myself this evening 12/28) are not greeted or talked to kindly. Why? ?I let 2 ppl go ahead of me since the protein boxes are further away and they lined up while my back was turned. I was the only person in line and was left there. No one spoke to me. I noticed it, but assumed they were busy.A batista brought someone from the other side and addressed me as sir. I am clearly not. I looked perplexed and she just had the other woman move in front of me without apologizing. Her colleague (orange/red hair) at the food station must have noticed my look. I told her that her colleague referred to me as sir and I'm not. A tall young man w/ black hair looked over as I said it. Neither apologized. The batista continued with my order and was friendly. Didn't ask for a name, but I paid with the app which includes my name.A shorter batista gave me my drink. I sat and observed the interaction with the mobile orders and new customers. They welcomed everyone, spoke clearly. The shorter batista giving the drinks showed enthusiasm and friendliness to all the customers who were not black. She mumbled something to me and pushed the drink to me. I opted to sit and observe instead of leaving this visit. A black man came in (no welcome like every other customer except me) and asked a question, the woman mumbled abruptly and he left. She spoke with enthusiasm and friendliness with every other customer so it wasn't a general rudeness.Most ppl entering don't acknowledge their welcome. I would have since that is who I am. Now I'm sitting here regretting coming here, but it is quick and I like it better than the Cafe while my family is here.It's almost 2024, let's treat everyone equally. Especially if hiring practices don't appear to be inclusive. Learn to greet ppl without gender and kindly get your waiting customers help while fixing another person's order. If there is a habit of calling black women, sir as some low key racist shade, just stop. Apologize when you make an error and offend someone.I missed most of my visit just sitting here to see if the place is just rude to everyone or ppl who look like me. Welp, it was only the 3 black ppl.If your black and you just thought this location at certain times was meh, not overtly rude,, but not friendly like other locations, well it's actually friendly if you're not black.
Atmosphere: 4
Food: 4
Service: 3
My experience at this Starbucks was marred by an appalling incident of discrimination. Despite ordering six drinks and patiently waiting for 20 minutes, the staff shockingly informed me that they refused service to Palestinians. Such overt racism not only stains the reputation of this particular establishment but also raises broader questions about the commitment to inclusivity within the Starbucks brand. This incident is a stark reminder that there is still work to be done in fostering an environment free from discrimination and bias. Starbucks must address and rectify such behavior to uphold its values and ensure an inclusive experience for all customers.
Restaurantji Recommends
I’ve been coming here for exactly 42 days since my brother was admitted to the hospital. The employees here are rude and condescending. The baristas are inconsistent and when drinks are made incorrectly or the espresso tastes burnt they have declines to remake our drink several times. Sometimes they give me the perfect amount of half and half for my venti drip coffee on a couple occasions a shirt Latina barista has refused to give me more than 2 TBS of milk and has demanded I pay for anymore milk than was given. These people need to not be causing grief when all customers want is coffee made right and dealing with a barista who isn’t difficult on TOP of already dealing with family who are patients of this hospital or possibly dealing with a death of a child or family member. These people need to remember where they’re located and show some compassion and kindness.
Atmosphere: 1
Food: 1
Service: 1
Lovely ☕
Atmosphere: 5
Food: 5
Service: 5
McDonald's makes a better Frappuccino by
Atmosphere: 5
Service: 5
Consistent
Amazing staff , so kind!
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