I’ve given this location many chances before I decided to write a review and call corporate. 1. They can’t cook burritos properly (always cold inside). They get an attitude if you tell them to heat them a bit longer and are spiteful and burn the burrito instead. Which my daughter burned herself. 2. The last 10 times I’ve been here I’ve asked for light ice in my drink, yet they fill my drink up with ice and the iced matcha is made horrible as all foam on top of a bunch of ice. 3. For pick up orders, I come at the the time the app tells me to, yet I get attitude and told “come later next time”. The times that I do come later, my food is cold and drinks are melted..so no I will come at the time the app says. And how horrible is that to reprimand a customer instead of adjusting the app. And shouldn’t be a difference looking at a pick up order receipt to make an order as opposed to someone saying the order at the speaker. 4. The girl that works mornings is the worst and gets an attitude when you ask for straws, napkins etc. (never had issues with the guys or night shift people). I’ve given up on this location and won’t be back. I spend a lot and don’t deserve rudeness or people sabotaging my order, especially when I’ve remained kind despite all my ruined orders. Do better!
Atmosphere: 1
Food: 1
Service: 1
Leonardo Mairena
There is a woman called Rosa, she is too hateful, she serves you with a face that is not friendly and full of rage, they should have more educated staff and not like this pink person
Service: 1
Shirley (Boo)
Good as cookies 😍🍪
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Butter Croissant
Amner Lord
A nice place.
Atmosphere: 5
Food: 4
Service: 4
Markayla Robinson
White male Barista was very rude to me I insisted that I wanted a little extra half & half in my hot coffee and he told me that he could only give me a small amount and it was an extra charge if I wanted a little extra more. I felt that there was no need to pay more for a little Extra cream so I declined to pay extra he put the bare minimum of cream in my cup of coffee ( basically a splash of cream) and the coffee was super strong. I politely asked if I could please get a little more cream because the coffee tasted too strong and they told me No unless I pay extra. I walked out ended up throwing the cup of coffee away because it was too strong. Wow what happened to making sure paying customers are satisfied. It like the barista purposely gave me a hard time
Oh Starbucks, what can I say? You make my day better when I am rushing to get to work and couldn't make a coffee at home myself. Today I decided to stop by the Starbucks on the corner of Victory Blvd and Reseda. I ordered my usual order which is a Venti vanilla cream cold brew with no ice, 2% milk and extra vanilla sweet cream. I order through the app always and pick it up through the drive-through. Today, they handed me my coffee and I drove off and then didn't realize until I was away from the location that the coffee wasn't tasting right. I decided to go back and ask if they can remake it to tell them the issue that I had with it and the lady behind the counter said "sure no problem." They made it for me right away and the second time around it was perfection. It's exactly what I wanted. They are super nice here and provide good customer service just like any Starbucks does with a smile on their face which brightens up my day always. Ambience in this location is very nice and welcoming and today was actually the first time that I've stepped foot in the store because I normally go through the drive-through. They had a lot of chairs and tables for people to sit at relax to drink their coffee or tea and talk or do some work on the go. They have some tables and chairs outside with umbrellas for people who wanted to sit outside as well. The only problem with this location is the small parking lot, but besides that everything else is amazing. I definitely recommend this Starbucks location for the ease of where it's located on 2 major streets, which is Victory Blvd and Reseda. I will be returning again as this is my local Starbucks close to my work.
Atmosphere: 5
Food: 4
Service: 5
Sergei Dunaev
couldn't make the drink half match half dragon frap, terrible service from the staff, the staff are uneducated and don't know the menu or how to make it.
Atmosphere: 1
Food: 1
Service: 1
Carlos A Leon
It's the second time I tried paying with a 100 dollars bill. The guy was rude, and he told me that they're not allowed to receive any large bills! This makes no sense to me. That makes me feel like my money doesn't have any value here.
Atmosphere: 2
Food: 3
Service: 1
Alex Sav
Dirty place, unfriendly staff who hates their job
No No
They charge 6 dollars for a small drink that is filled mostly with ice that’s same price as a Big Mac. It’s also very dusty and employees are lazy how on earth this place is still in business also there is a lot of meth addicts outside. Go to any other Starbucks not this one!
I’ve given this location many chances before I decided to write a review and call corporate. 1. They can’t cook burritos properly (always cold inside). They get an attitude if you tell them to heat them a bit longer and are spiteful and burn the burrito instead. Which my daughter burned herself.
2. The last 10 times I’ve been here I’ve asked for light ice in my drink, yet they fill my drink up with ice and the iced matcha is made horrible as all foam on top of a bunch of ice. 3. For pick up orders, I come at the the time the app tells me to, yet I get attitude and told “come later next time”. The times that I do come later, my food is cold and drinks are melted..so no I will come at the time the app says. And how horrible is that to reprimand a customer instead of adjusting the app. And shouldn’t be a difference looking at a pick up order receipt to make an order as opposed to someone saying the order at the speaker. 4. The girl that works mornings is the worst and gets an attitude when you ask for straws, napkins etc. (never had issues with the guys or night shift people).
I’ve given up on this location and won’t be back. I spend a lot and don’t deserve rudeness or people sabotaging my order, especially when I’ve remained kind despite all my ruined orders. Do better!
Atmosphere: 1
Food: 1
Service: 1
There is a woman called Rosa, she is too hateful, she serves you with a face that is not friendly and full of rage, they should have more educated staff and not like this pink person
Service: 1
Good as cookies 😍🍪
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Butter Croissant
A nice place.
Atmosphere: 5
Food: 4
Service: 4
White male Barista was very rude to me I insisted that I wanted a little extra half & half in my hot coffee and he told me that he could only give me a small amount and it was an extra charge if I wanted a little extra more. I felt that there was no need to pay more for a little
Extra cream so I declined to pay extra he put the bare minimum of cream in my cup of coffee ( basically a splash of cream) and the coffee was super strong. I politely asked if I could please get a little more cream because the coffee tasted too strong and they told me No unless I pay extra. I walked out ended up throwing the cup of coffee away because it was too strong. Wow what happened to making sure paying customers are satisfied. It like the barista purposely gave me a hard time
Service: 1
Great customer service
The paradise drink is so good ?
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
Great service.
Atmosphere: 5
Food: 5
Service: 5
Beautiful restaurant for fun times.
Atmosphere: 5
Food: 5
Service: 5
Luca the employee was really nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Oh Starbucks, what can I say? You make my day better when I am rushing to get to work and couldn't make a coffee at home myself. Today I decided to stop by the Starbucks on the corner of Victory Blvd and Reseda. I ordered my usual order which is a Venti vanilla cream cold brew with no ice, 2% milk and extra vanilla sweet cream. I order through the app always and pick it up through the drive-through. Today, they handed me my coffee and I drove off and then didn't realize until I was away from the location that the coffee wasn't tasting right. I decided to go back and ask if they can remake it to tell them the issue that I had with it and the lady behind the counter said "sure no problem." They made it for me right away and the second time around it was perfection. It's exactly what I wanted. They are super nice here and provide good customer service just like any Starbucks does with a smile on their face which brightens up my day always. Ambience in this location is very nice and welcoming and today was actually the first time that I've stepped foot in the store because I normally go through the drive-through. They had a lot of chairs and tables for people to sit at relax to drink their coffee or tea and talk or do some work on the go. They have some tables and chairs outside with umbrellas for people who wanted to sit outside as well. The only problem with this location is the small parking lot, but besides that everything else is amazing. I definitely recommend this Starbucks location for the ease of where it's located on 2 major streets, which is Victory Blvd and Reseda. I will be returning again as this is my local Starbucks close to my work.
Atmosphere: 5
Food: 4
Service: 5
couldn't make the drink half match half dragon frap, terrible service from the staff, the staff are uneducated and don't know the menu or how to make it.
Atmosphere: 1
Food: 1
Service: 1
It's the second time I tried paying with a 100 dollars bill. The guy was rude, and he told me that they're not allowed to receive any large bills! This makes no sense to me.
That makes me feel like my money doesn't have any value here.
Atmosphere: 2
Food: 3
Service: 1
Dirty place, unfriendly staff who hates their job
They charge 6 dollars for a small drink that is filled mostly with ice that’s same price as a Big Mac. It’s also very dusty and employees are lazy how on earth this place is still in business also there is a lot of meth addicts outside. Go to any other Starbucks not this one!
Atmosphere: 1
Food: 1
Service: 1
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