Food was like regular old subway but the service was horrible amd the workers were extremely rude.
Atmosphere: 1
Food: 3
Service: 1
Christina “Tina” Torres
I’m sorry but this location in the UNION STATION IS THE WORSE ONE than any other subway. I usually get me my lunch there before I head to work. Today I just wanted cookie and the girl with glasses made me go in line just to order a cookie. Like u couldn’t help me while your BIG BAD WHATEVER THAT EMPLOYEE WAS, was helping another. Both him and her and the other lady that works there are freaken rude. The girl with the glasses customer service…👎🏼👎🏼👎🏼 I have better customer service than her. Don’t cuss at me sweetheart!!! At my job, we allow the customer to speak on what they have to say and ignore it until they leave. Whatever it was for u to talk back to a customer….Di t take it out on customers! Save your problems at home dummie!
Atmosphere: 1
Food: 1
Service: 1
Krishna kishore Terli
Horrible Experience at Subway – Disgraceful Service and Rude Staff I had an absolutely appalling experience at this Subway, thanks to the utterly deplorable service from an unbelievably rude employee. This short African American woman was beyond unprofessional—she was downright disrespectful and seemed to take pride in creating discomfort for customers. I asked a simple question about what types of bread they serve, and she flat-out ignored me, refusing to answer. When I pressed, she had the audacity to yell at me like some unhinged lunatic, making me feel like I was the problem for daring to ask! It gets worse. I specifically requested my bread be toasted, but what she handed me was an inedible disaster—not even a homeless person would touch the sloppily thrown-together mess she called a sandwich. It was clear she couldn’t care less about her job or the customers. The negligence was shameless, and the complete disregard for basic customer service was infuriating. This location is a pathetic excuse for a restaurant, and I’ll never set foot here again. Avoid this place unless you want to be treated like garbage by incompetent staff who don’t even pretend to listen to what you want!
Atmosphere: 3
Food: 1
Service: 1
Nick Felker
I got an Italian sandwich here while waiting to transfer to a train. The sandwich was fairly mediocre, and the bread in particular was unpleasant. There isn't any place to sit, so you have to eat at one of the standing tables.
Atmosphere: 2
Food: 3
Service: 2
Rebeca Munoz
I ordered a #15 Titan Turkey (jalapeño cheddar bread, toasted, pepper jack, bacon, avocado, spinach, cucumbers, banana peppers, Baja chipotle, salt and black pepper) - order 3CB37565. I couldn’t eat it right away because I had to catch the train to North Hollywood, and you’re not supposed to eat inside the train stations or trains. When I finally got to North Hollywood station, and was about to eat my sandwich, I noticed there was a yellow dressing instead of my Baja chipotle dressing leaking out of the paper. I opened the sandwich to find the entire order was wrong. This looks like beef or ham, and it has tomatoes (which gross me out due to their soggy texture). This bread looks like wheat. There is no bacon or avocado, which I paid extra for, for each.
They don’t answer their phone. I’m too far to go back and have them make it right. I deserve a refund. I even gave them a tip thru the app. They did me dirty.
UPDATE: I came back the next day. they admitted that they gave me the wrong sandwich. And remade my original sandwich. I appreciate them.
Atmosphere: 1
Food: 1
Service: 1
Pin Sandoval
The food was great and the service was excellent but I did have to pull a knife on a homeless guy that was threatening the girl that was making my sandwich. She told me it happens every day, I was confused but the Philly cheese was delicious
Atmosphere: 1
Food: 5
Service: 5
Elijah Novoa
Very delicious Subway sandwich club sandwiches bacon sandwiches pastrami sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Andrew Hernandez
After I got my order, they forgot to give us our cheese dip for our dippers. Once on our train, we started eating and realized that they did not give me or 3 cookies. I was charged for them. I tried calling the store but they have the phone set to go strait to voice mail.
Atmosphere: 1
Food: 3
Service: 1
Michael Beniche
Employees, really rude Have a attitude, Makes you feel like you’re bothering them like they don’t wanna be there
Atmosphere: 3
Food: 3
Service: 1
A. C.
It's a very crowded subway with minimal seating, only tables. There's almost always a long line and the service is decent though. The food is typical.
Employees are inept and extremely rude. Whoever runs this Subway needs to lead them better. They get overwhelmed easily and don’t know how to handle issues correctly. Zero customer service skills. It’s bizarre to blame a customer for their own mistakes. They need more training and supportive management.
Atmosphere: 1
Food: 5
Service: 1
P C (Cosmic Horror Romance)
The place did not give the footlong Doritos nachos even though it is shown as a participating location.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo
angela tinson
The people that work here were ride and very unprofessional.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Sandwich
Renee Matthews (LA Real Estate Agent)
Subway’s restaurants pollute the air. I’m sitting in Union Station waiting for a train and I feel like throwing up from the smell of subway. I don’t understand why anybody eats that fake bread.
Atmosphere: 1
Food: 1
Service: 1
Milan Maragiri
They wrapped my burger in paper which had stains in it. The employees have an attitude problem.
Food was like regular old subway but the service was horrible amd the workers were extremely rude.
Atmosphere: 1
Food: 3
Service: 1
I’m sorry but this location in the UNION STATION IS THE WORSE ONE than any other subway. I usually get me my lunch there before I head to work. Today I just wanted cookie and the girl with glasses made me go in line just to order a cookie. Like u couldn’t help me while your BIG BAD WHATEVER THAT EMPLOYEE WAS, was helping another. Both him and her and the other lady that works there are freaken rude. The girl with the glasses customer service…👎🏼👎🏼👎🏼 I have better customer service than her. Don’t cuss at me sweetheart!!! At my job, we allow the customer to speak on what they have to say and ignore it until they leave. Whatever it was for u to talk back to a customer….Di t take it out on customers! Save your problems at home dummie!
Atmosphere: 1
Food: 1
Service: 1
Horrible Experience at Subway – Disgraceful Service and Rude Staff
I had an absolutely appalling experience at this Subway, thanks to the utterly deplorable service from an unbelievably rude employee. This short African American woman was beyond unprofessional—she was downright disrespectful and seemed to take pride in creating discomfort for customers. I asked a simple question about what types of bread they serve, and she flat-out ignored me, refusing to answer. When I pressed, she had the audacity to yell at me like some unhinged lunatic, making me feel like I was the problem for daring to ask! It gets worse. I specifically requested my bread be toasted, but what she handed me was an inedible disaster—not even a homeless person would touch the sloppily thrown-together mess she called a sandwich. It was clear she couldn’t care less about her job or the customers. The negligence was shameless, and the complete disregard for basic customer service was infuriating. This location is a pathetic excuse for a restaurant, and I’ll never set foot here again. Avoid this place unless you want to be treated like garbage by incompetent staff who don’t even pretend to listen to what you want!
Atmosphere: 3
Food: 1
Service: 1
I got an Italian sandwich here while waiting to transfer to a train. The sandwich was fairly mediocre, and the bread in particular was unpleasant. There isn't any place to sit, so you have to eat at one of the standing tables.
Atmosphere: 2
Food: 3
Service: 2
I ordered a #15 Titan Turkey (jalapeño cheddar bread, toasted, pepper jack, bacon, avocado, spinach, cucumbers, banana peppers, Baja chipotle, salt and black pepper) - order 3CB37565. I couldn’t eat it right away because I had to catch the train to North Hollywood, and you’re not supposed to eat inside the train stations or trains. When I finally got to North Hollywood station, and was about to eat my sandwich, I noticed there was a yellow dressing instead of my Baja chipotle dressing leaking out of the paper. I opened the sandwich to find the entire order was wrong. This looks like beef or ham, and it has tomatoes (which gross me out due to their soggy texture). This bread looks like wheat. There is no bacon or avocado, which I paid extra for, for each.
They don’t answer their phone. I’m too far to go back and have them make it right. I deserve a refund. I even gave them a tip thru the app. They did me dirty.
UPDATE: I came back the next day. they admitted that they gave me the wrong sandwich. And remade my original sandwich. I appreciate them.
Atmosphere: 1
Food: 1
Service: 1
The food was great and the service was excellent but I did have to pull a knife on a homeless guy that was threatening the girl that was making my sandwich. She told me it happens every day, I was confused but the Philly cheese was delicious
Atmosphere: 1
Food: 5
Service: 5
Very delicious Subway sandwich club sandwiches bacon sandwiches pastrami sandwiches.
Atmosphere: 5
Food: 5
Service: 5
After I got my order, they forgot to give us our cheese dip for our dippers. Once on our train, we started eating and realized that they did not give me or 3 cookies. I was charged for them. I tried calling the store but they have the phone set to go strait to voice mail.
Atmosphere: 1
Food: 3
Service: 1
Employees, really rude Have a attitude, Makes you feel like you’re bothering them like they don’t wanna be there
Atmosphere: 3
Food: 3
Service: 1
It's a very crowded subway with minimal seating, only tables. There's almost always a long line and the service is decent though. The food is typical.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Employees are inept and extremely rude. Whoever runs this Subway needs to lead them better. They get overwhelmed easily and don’t know how to handle issues correctly. Zero customer service skills. It’s bizarre to blame a customer for their own mistakes. They need more training and supportive management.
Atmosphere: 1
Food: 5
Service: 1
The place did not give the footlong Doritos nachos even though it is shown as a participating location.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo
The people that work here were ride and very unprofessional.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Sandwich
Subway’s restaurants pollute the air. I’m sitting in Union Station waiting for a train and I feel like throwing up from the smell of subway. I don’t understand why anybody eats that fake bread.
Atmosphere: 1
Food: 1
Service: 1
They wrapped my burger in paper which had stains in it. The employees have an attitude problem.
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