I got the absolute worst food poisoning of my life at this location, I thought I was going to have to admit into the ER.
Atmosphere: 1
Food: 1
Service: 1
Christopher Tucker
I love Sweetgreen but the staff at this location continually closes 15-20 minutes before its stated closing time, which is frustrating and inconvenient.
Service: 1
Kevin Micallef
I’m a loyal, daily Sweetgreen customer (which can be verified from my rewards app), and I’ve always loved your food — especially the Autumn Harvest Bowl. But lately, things have really gone downhill.
A few days ago at the Hollywood location, they were out of the cold sweet potato — one of the key reasons I love that salad. The thinly sliced, chilled sweet potato gives it so much of its flavor and texture, so being offered warm, chunky sweet potato “at no extra cost” honestly threw me off. It’s not really a fair swap when it changes the entire bowl.
They were also out of bread — again. This has become a regular issue, and many times I have been given stale/dry bread. The day before, they were running low on wild rice and Brussels sprouts, and the staff had to scrape the bottom of the container just to fill the scoop. This happens not just at the Hollywood store, but at West Hollywood too, so it’s clearly not a one-time thing.
As someone who literally goes every day, it’s frustrating to see how inconsistent the experience has become. The staff should really be mindful of how much customers are paying — nearly $20 a salad — and take a little more care with portions. Too often it feels rushed, with scoops barely filled and ingredients thrown together without much attention.
I actually reached out to Sweetgreen directly before posting this, just to give them a chance to respond or make things right. But they didn’t even acknowledge my message, let alone offer a reply or compensation.
It’s disappointing, because I truly love Sweetgreen and want to keep supporting it. But the lack of consistency, care, and response has made me start rethinking my daily routine.
Atmosphere: 3
Food: 4
Service: 1
J E
Mason is very nice and made a great salad!
Atmosphere: 4
Food: 5
Service: 5
Mugheesah Alidina
Best sweetgreen bowl I had by far. The portioning was great. I got a create your own bowl: spring mix, wild rice, caramelized garlic steak, pickled onion, sweet potatoes, red cabbage, egg, avocado, red cabbage w/bbq sauce, hot sauce & lime. It was delicious and very filling. Would order from this location again.
Atmosphere: 5
Food: 5
Service: 5
Nutri Steph
Regular salads a little overpriced, other sweet green locations are better in taste and ingredients.
Atmosphere: 3
Food: 4
Service: 4
SILENT DEATH
Avocado chicken bowl pretty basic. The fries are alright. Sauce was ok enough to handle. I don’t like the energy that much.
Atmosphere: 4
Food: 4
Service: 3
Naz Amini
Jessica H. Is amazing. The kindest, sweetest person remarkable customer service. She went above and beyond to meet my needs & made my day. I highly recommend this location and I go there often just for the people that work there. Jessica H.being my favorite. Hope she can be recognized for her Excellent service.
Atmosphere: 5
Food: 5
Service: 5
Geoff Pezon
Always love my sweet green salads!
selina shilpi
Unfortunately, we ordered three plates of food, and none of them were edible. We had the honey BBQ and ranch steak, which was raw, gray, and excessively greasy. The other two dishes were salmon tacos; the salmon was overcooked, and the taco chips were just crumbs from the bottom of the bag. The employees didn’t even bother to cut the avocado.
We picked up our order on time, but it was ice cold. This entire experience has been a waste of money, and I must insist on a refund. As an update on my order review, both my colleague and I experienced a severe stomach ache, and one of us ended up in the hospital. I feel terrible about her situation and embarrassed for suggesting that restaurant.
Every time I pick up order placed online something is wrong. Either dressings are missing or dishes. Double check everything before picking up
Michael Reddin
Salads 🥗 made simple.
Clean and green.
Atmosphere: 3
Food: 4
Service: 4
Lauren Tong
I went in to grab a quick bite and they were out of two of the key ingredients in their featured seasonal bowl. They made me wait 15 minutes for Brussels sprouts. When I finally received my bowl, it was missing ingredients that were supposed to be in the bowl… The workers there often discount or give away free bowls to my colleagues, and they most definitely should have at least given me a discount for missing so many ingredients!
Service: 1
Richard Lyons
Very disappointing. Very little green in my food. Mostly beige and brown.
Atmosphere: 2
Food: 2
Service: 2
Taylor Tran
My order is consistently messed up. I start to expect it at this point and it’s literally just to sunset location that does this which sucks bc it’s the one closest to me
I got the absolute worst food poisoning of my life at this location, I thought I was going to have to admit into the ER.
Atmosphere: 1
Food: 1
Service: 1
I love Sweetgreen but the staff at this location continually closes 15-20 minutes before its stated closing time, which is frustrating and inconvenient.
Service: 1
I’m a loyal, daily Sweetgreen customer (which can be verified from my rewards app), and I’ve always loved your food — especially the Autumn Harvest Bowl. But lately, things have really gone downhill.
A few days ago at the Hollywood location, they were out of the cold sweet potato — one of the key reasons I love that salad. The thinly sliced, chilled sweet potato gives it so much of its flavor and texture, so being offered warm, chunky sweet potato “at no extra cost” honestly threw me off. It’s not really a fair swap when it changes the entire bowl.
They were also out of bread — again. This has become a regular issue, and many times I have been given stale/dry bread. The day before, they were running low on wild rice and Brussels sprouts, and the staff had to scrape the bottom of the container just to fill the scoop. This happens not just at the Hollywood store, but at West Hollywood too, so it’s clearly not a one-time thing.
As someone who literally goes every day, it’s frustrating to see how inconsistent the experience has become. The staff should really be mindful of how much customers are paying — nearly $20 a salad — and take a little more care with portions. Too often it feels rushed, with scoops barely filled and ingredients thrown together without much attention.
I actually reached out to Sweetgreen directly before posting this, just to give them a chance to respond or make things right. But they didn’t even acknowledge my message, let alone offer a reply or compensation.
It’s disappointing, because I truly love Sweetgreen and want to keep supporting it. But the lack of consistency, care, and response has made me start rethinking my daily routine.
Atmosphere: 3
Food: 4
Service: 1
Mason is very nice and made a great salad!
Atmosphere: 4
Food: 5
Service: 5
Best sweetgreen bowl I had by far. The portioning was great. I got a create your own bowl: spring mix, wild rice, caramelized garlic steak, pickled onion, sweet potatoes, red cabbage, egg, avocado, red cabbage w/bbq sauce, hot sauce & lime. It was delicious and very filling. Would order from this location again.
Atmosphere: 5
Food: 5
Service: 5
Regular salads a little overpriced, other sweet green locations are better in taste and ingredients.
Atmosphere: 3
Food: 4
Service: 4
Avocado chicken bowl pretty basic. The fries are alright. Sauce was ok enough to handle. I don’t like the energy that much.
Atmosphere: 4
Food: 4
Service: 3
Jessica H. Is amazing. The kindest, sweetest person remarkable customer service. She went above and beyond to meet my needs & made my day. I highly recommend this location and I go there often just for the people that work there. Jessica H.being my favorite. Hope she can be recognized for her Excellent service.
Atmosphere: 5
Food: 5
Service: 5
Always love my sweet green salads!
Unfortunately, we ordered three plates of food, and none of them were edible. We had the honey BBQ and ranch steak, which was raw, gray, and excessively greasy. The other two dishes were salmon tacos; the salmon was overcooked, and the taco chips were just crumbs from the bottom of the bag. The employees didn’t even bother to cut the avocado.
We picked up our order on time, but it was ice cold. This entire experience has been a waste of money, and I must insist on a refund. As an update on my order review, both my colleague and I experienced a severe stomach ache, and one of us ended up in the hospital. I feel terrible about her situation and embarrassed for suggesting that restaurant.
Restaurantji Recommends
Every time I pick up order placed online something is wrong. Either dressings are missing or dishes. Double check everything before picking up
Salads 🥗 made simple.
Clean and green.
Atmosphere: 3
Food: 4
Service: 4
I went in to grab a quick bite and they were out of two of the key ingredients in their featured seasonal bowl. They made me wait 15 minutes for Brussels sprouts. When I finally received my bowl, it was missing ingredients that were supposed to be in the bowl… The workers there often discount or give away free bowls to my colleagues, and they most definitely should have at least given me a discount for missing so many ingredients!
Service: 1
Very disappointing. Very little green in my food. Mostly beige and brown.
Atmosphere: 2
Food: 2
Service: 2
My order is consistently messed up. I start to expect it at this point and it’s literally just to sunset location that does this which sucks bc it’s the one closest to me
Food: 2
Service: 1
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