Honestly, I only come to this TB late at night so I don’t expect much. I expect to come, order, pay, & leave. That’s it. The food is what it is, the service sucks but that’s what I get for always coming when this is the only spot that’s open.
Anyway, I’m going to list my problems chronologically starting with I ordered extra cheese on one of my items, didn’t get it. I asked for a set of items in a separate bag, all in one bag. When they handed me my bag, they seemed to have set it on some sour cream so I held it up to my chest to look inside then set it down in my lap (I’m wearing a work uniform since I’m getting food before work) and when I place it on my car seat that’s when I notice that I’m covered in it. I’m thinking I’ll wipe up once I drive away with the napkins in the bag. Guess what, no napkins either. Can’t go back in the drive through since there are cars in line. Have to use a sweater to clean everything. I drive home (3-4 minutes away) and as I’m eating, I’m noticing half my food is cold, Doritos shell is stale, almost as if half my food that I paid for was sitting around from a previous order.
I don’t even have time to go back and complain or get a refund. Tired of this.
Food: 3
Service: 3
Jerome Wright
They got my order wrong again but what's new? Management here is no good
The customer service is trouble the food was cold and they gave me my food without a bag
Atmosphere: 1
Food: 2
Service: 1
James
They gave the wrong order in the food made me not feel so good
Atmosphere: 3
Food: 1
Service: 1
Gabriel Salazar
A rubbish place, there are a lot of female employees in the kitchen area, all gossiping and joking, when the orders arrive, they take too long to deliver each order and I even had to go ask for my order, since they lose the orders, the dining room all dirty, the tables full of garbage and stinky homeless people sitting in the dining room.
Atmosphere: 1
Food: 1
Service: 1
DJ Sever3
Worst taco bell in LA. No customer service and waiting time is 20 min. I had to wait 40 minutes for my food and then got it wrong.
Atmosphere: 1
Food: 1
Service: 1
Irene Rosen
Rudd poeple inn taco bellndrive thru calm down bookie you gonna get your food
Atmosphere: 2
Food: 2
Service: 2
hortencia avonce
Owners pay attention to the workers in front... very rude and arrogant cashier and she is understood in some way since she is alone serving 4 positions..
Atmosphere: 1
Service: 1
Mishia Collins
This place is disgustingly dirty. Customer service is very poorly they are super slow only service the drive thru
Atmosphere: 1
Food: 1
Service: 1
Rami Mahmoud
Very rude staff, it took almost 45 minutes to get the order.
My brother went to pick up my order from this location . He was told my order was picked up by someone else. The manager said that there was nothing he could do , and to just file a complaint. I went down there myself, and the manger told me the same thing. There is also no way to cancel the order/ get my money back. I couldn’t contact customer service , bc this happened Sunday (July 7) and they’re closed. So my only options are to pay 40 dollars total ,for 20 dollars worth of food. How can a customer be responsible for the mistake of an employee ? The manager told me that the new policy requires them to check the customers phone.(implying that it’s not possible to give away the wrong order)But i ordered at this location on Saturday, and only gave my name. So do they have different policies ,on different days of the week, or for different managers? I STRONGLY advise you to think twice before choosing to order at this location . The manager himself said he “doesn’t know how to use the app” . He also told me i would receive a promo code immediately, if i filed a complaint. In the past 24 hours, the ONLY thing i received is , a processed payment. For the food the employee gave to someone else .The manager never apologized for any inconvenience to me . And the manager also made ZERO effort to resolve the issue. It is mind boggling that someone who has no customer service skills , and cannot use the taco bell app , was their pick for manager. I can only assume taco bell DOES NOT value their customers. And that their “principles” listed on the official website are just for show.
Service: 1
The Creamy One
The kid only put 1 scoop of beef in my Cheesy Double Beef Burrito..... SmH.... ??
Honestly, I only come to this TB late at night so I don’t expect much. I expect to come, order, pay, & leave. That’s it. The food is what it is, the service sucks but that’s what I get for always coming when this is the only spot that’s open.
Anyway, I’m going to list my problems chronologically starting with I ordered extra cheese on one of my items, didn’t get it. I asked for a set of items in a separate bag, all in one bag.
When they handed me my bag, they seemed to have set it on some sour cream so I held it up to my chest to look inside then set it down in my lap (I’m wearing a work uniform since I’m getting food before work) and when I place it on my car seat that’s when I notice that I’m covered in it. I’m thinking I’ll wipe up once I drive away with the napkins in the bag. Guess what, no napkins either. Can’t go back in the drive through since there are cars in line. Have to use a sweater to clean everything.
I drive home (3-4 minutes away) and as I’m eating, I’m noticing half my food is cold, Doritos shell is stale, almost as if half my food that I paid for was sitting around from a previous order.
I don’t even have time to go back and complain or get a refund. Tired of this.
Food: 3
Service: 3
They got my order wrong again but what's new? Management here is no good
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheesy Double Beef Burrito, Mexican Pizza, Doritos Locos Tacos, Crunchy Taco
The customer service is trouble the food was cold and they gave me my food without a bag
Atmosphere: 1
Food: 2
Service: 1
They gave the wrong order in the food made me not feel so good
Atmosphere: 3
Food: 1
Service: 1
A rubbish place, there are a lot of female employees in the kitchen area, all gossiping and joking, when the orders arrive, they take too long to deliver each order and I even had to go ask for my order, since they lose the orders, the dining room all dirty, the tables full of garbage and stinky homeless people sitting in the dining room.
Atmosphere: 1
Food: 1
Service: 1
Worst taco bell in LA. No customer service and waiting time is 20 min. I had to wait 40 minutes for my food and then got it wrong.
Atmosphere: 1
Food: 1
Service: 1
Rudd poeple inn taco bellndrive thru calm down bookie you gonna get your food
Atmosphere: 2
Food: 2
Service: 2
Owners pay attention to the workers in front... very rude and arrogant cashier and she is understood in some way since she is alone serving 4 positions..
Atmosphere: 1
Service: 1
This place is disgustingly dirty. Customer service is very poorly they are super slow only service the drive thru
Atmosphere: 1
Food: 1
Service: 1
Very rude staff, it took almost 45 minutes to get the order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good taco bell to eat at, good customer service and always not too busy when I go there. Enjoy fellow Foodsters!!
Atmosphere: 5
Food: 5
Service: 5
Food never comes out right
Nice ladies employees that worked there
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ground Beef Burrito, Cheesy Double Beef Burrito
My brother went to pick up my order from this location . He was told my order was picked up by someone else. The manager said that there was nothing he could do , and to just file a complaint. I went down there myself, and the manger told me the same thing. There is also no way to cancel the order/ get my money back. I couldn’t contact customer service , bc this happened Sunday (July 7) and they’re closed. So my only options are to pay 40 dollars total ,for 20 dollars worth of food. How can a customer be responsible for the mistake of an employee ? The manager told me that the new policy requires them to check the customers phone.(implying that it’s not possible to give away the wrong order)But i ordered at this location on Saturday, and only gave my name. So do they have different policies ,on different days of the week, or for different managers? I STRONGLY advise you to think twice before choosing to order at this location . The manager himself said he “doesn’t know how to use the app” . He also told me i would receive a promo code immediately, if i filed a complaint. In the past 24 hours, the ONLY thing i received is , a processed payment. For the food the employee gave to someone else .The manager never apologized for any inconvenience to me . And the manager also made ZERO effort to resolve the issue. It is mind boggling that someone who has no customer service skills , and cannot use the taco bell app , was their pick for manager. I can only assume taco bell DOES NOT value their customers. And that their “principles” listed on the official website are just for show.
Service: 1
The kid only put 1 scoop of beef in my Cheesy Double Beef Burrito..... SmH.... ??
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