On 11/14/2025 at approximately 1:40 PM, I went through the drive-through to place an order, and my ticket number was 41. The employee taking orders, identified as Martha A., kept me waiting at the speaker for an unusually long time even though the drive-through was not busy. During this time, I observed behavior that appeared unprofessional, including eye-rolling and acting as though she could not hear me while confirming my order. I also noticed her touching her nose without wearing gloves. Additionally, I observed what appeared to be intentional mishandling of my food, as the burrito I ordered was prepared cold.
While waiting, I witnessed Martha interacting with another employee in a manner that made me feel uncomfortable and unwelcome. I saw my photo displayed on her personal cellphone, and it appeared she had taken or recorded it while speaking about me to a Hispanic male coworker who then looked at me in a strange manner. Martha also seemed to be making fun of other customers waiting in the drive-through. These actions made me feel disrespected, singled out, and bullied as a customer. I am submitting this report to document the incident and express my concern regarding the unprofessional conduct I experienced.
Atmosphere: 1
Food: 1
Service: 1
Tahira Ali
The food is flavorful with generous portions, but this last time I went, my burrito was freezing cold and also had a giant hair in it. The hair was so long that I had to wrap it around my fingers and pull really hard just to get it out of the depths of the burrito. Had to throw the whole thing away. That really sucks since I was looking forward to eating here.
Alfredo Badillo
I've been going here for many years. Still a great spot!
Atmosphere: 5
Food: 5
Service: 5
Boss Gyal
food is always good service could be better no one really greated me for at least 3 minutes but made eye contact with 3 workers . other then that I'll be back .
Atmosphere: 4
Food: 5
Service: 2
Ruth Hernandez
Great food
Atmosphere: 5
Food: 5
Service: 5
Sonia Hernandez
Mid Mexican food, girl who was taking our order was impatient n kept cutting us off, wouldn’t come back. there’s better out there
Atmosphere: 2
Food: 2
Service: 2
Stephanie Delossantos
The food is always great the service is always great never have I've gone to Tacos el Único and had a bad experience
Atmosphere: 5
Food: 5
Service: 5
Vicky Tatar
We've been coming here for 2+ years and something changed recently, maybe they are cutting costs but the salsa is like water now, the chips aren't as good and the burrito had only a few small pieces of chicken. Such a bummer - this was one of our weekly places, don't think we'll be coming back now.
Anon Badger
Food is delicious, the salsas are pretty good, the service is fast. The atmosphere is very bleh. Spending too much time here isn't particularly enjoyable. One of the guys who works the front of this location is really obnoxious, nosey, and is soliciting his own burger business to customers. Aren't employees supposed to file a non-compete?
Today I order from Uber eats because I can't drive . The driver hand me my order when I came back inside I checked inside the bag and I didn't receive my order complete. I called the restaurant they told me that I have to go in the restaurant to go get my refund. I'm so upset this people are trying to still my money. I told them that the reason I order from Uber eats is because I can't drive. That's not my fault that they didn't sent my order complete. I Spoke I believe is the manager and the manager told me that is not their fault neither what the hell is their problem. So they are telling me that I have to go in person to go get my refund and now how the heck am I going to go. That is not right. They can at least refund back my money in my card. Never again ordering from this place again. I use to love this place never again.
Atmosphere: 1
Food: 1
Service: 1
Ladonna Unknown
I don't know is it because it's the first of the month but they took half of the burgers off of the menu and they post it original burger they got to be kidding 😂 look at this burger shame on you El Unico
Atmosphere: 1
Food: 5
Service: 1
Patricia Bardley
Their tacos are $2.60 which is ridiculous for a street taco. I'm done supporting them
Food: 1
tatiana gallegos
I swear they constantly mess up every time we order! I use to think it was a door dash thing but they mess up in person as well! They ALWAYS forget food items! They're quick to rush someone to order, act like they're listening and mess it up! The food isn't that great, it's just convenient cause they're on door dash and have a drive through but never will i go to them again! They're too expensive to constantly deal with this nonsense!
Atmosphere: 1
Food: 1
Service: 1
Lonese Anderson
I love this place. It's one of the best taco spots you can go to for a quick bite to eat. Reasonably priced, had great flavor and the customer c service is A1!
EXCELLENT carne asada burritos.
On 11/14/2025 at approximately 1:40 PM, I went through the drive-through to place an order, and my ticket number was 41. The employee taking orders, identified as Martha A., kept me waiting at the speaker for an unusually long time even though the drive-through was not busy. During this time, I observed behavior that appeared unprofessional, including eye-rolling and acting as though she could not hear me while confirming my order. I also noticed her touching her nose without wearing gloves. Additionally, I observed what appeared to be intentional mishandling of my food, as the burrito I ordered was prepared cold.
While waiting, I witnessed Martha interacting with another employee in a manner that made me feel uncomfortable and unwelcome. I saw my photo displayed on her personal cellphone, and it appeared she had taken or recorded it while speaking about me to a Hispanic male coworker who then looked at me in a strange manner. Martha also seemed to be making fun of other customers waiting in the drive-through. These actions made me feel disrespected, singled out, and bullied as a customer. I am submitting this report to document the incident and express my concern regarding the unprofessional conduct I experienced.
Atmosphere: 1
Food: 1
Service: 1
The food is flavorful with generous portions, but this last time I went, my burrito was freezing cold and also had a giant hair in it. The hair was so long that I had to wrap it around my fingers and pull really hard just to get it out of the depths of the burrito. Had to throw the whole thing away. That really sucks since I was looking forward to eating here.
I've been going here for many years. Still a great spot!
Atmosphere: 5
Food: 5
Service: 5
food is always good service could be better no one really greated me for at least 3 minutes but made eye contact with 3 workers . other then that I'll be back .
Atmosphere: 4
Food: 5
Service: 2
Great food
Atmosphere: 5
Food: 5
Service: 5
Mid Mexican food, girl who was taking our order was impatient n kept cutting us off, wouldn’t come back. there’s better out there
Atmosphere: 2
Food: 2
Service: 2
The food is always great the service is always great never have I've gone to Tacos el Único and had a bad experience
Atmosphere: 5
Food: 5
Service: 5
We've been coming here for 2+ years and something changed recently, maybe they are cutting costs but the salsa is like water now, the chips aren't as good and the burrito had only a few small pieces of chicken. Such a bummer - this was one of our weekly places, don't think we'll be coming back now.
Food is delicious, the salsas are pretty good, the service is fast. The atmosphere is very bleh. Spending too much time here isn't particularly enjoyable. One of the guys who works the front of this location is really obnoxious, nosey, and is soliciting his own burger business to customers. Aren't employees supposed to file a non-compete?
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Asada Burrito
Restaurantji Recommends
Today I order from Uber eats because I can't drive . The driver hand me my order when I came back inside I checked inside the bag and I didn't receive my order complete. I called the restaurant they told me that I have to go in the restaurant to go get my refund. I'm so upset this people are trying to still my money. I told them that the reason I order from Uber eats is because I can't drive. That's not my fault that they didn't sent my order complete. I Spoke I believe is the manager and the manager told me that is not their fault neither what the hell is their problem. So they are telling me that I have to go in person to go get my refund and now how the heck am I going to go. That is not right. They can at least refund back my money in my card. Never again ordering from this place again. I use to love this place never again.
Atmosphere: 1
Food: 1
Service: 1
I don't know is it because it's the first of the month but they took half of the burgers off of the menu and they post it original burger they got to be kidding 😂 look at this burger shame on you El Unico
Atmosphere: 1
Food: 5
Service: 1
Their tacos are $2.60 which is ridiculous for a street taco. I'm done supporting them
Food: 1
I swear they constantly mess up every time we order! I use to think it was a door dash thing but they mess up in person as well! They ALWAYS forget food items! They're quick to rush someone to order, act like they're listening and mess it up! The food isn't that great, it's just convenient cause they're on door dash and have a drive through but never will i go to them again! They're too expensive to constantly deal with this nonsense!
Atmosphere: 1
Food: 1
Service: 1
I love this place. It's one of the best taco spots you can go to for a quick bite to eat. Reasonably priced, had great flavor and the customer c service is A1!
Atmosphere: 5
Food: 5
Service: 5
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