Formal Complaint Regarding Unprofessional and Disrespectful Service Dear Thai Eagle Rox Owners! I am writing to formally express my dissatisfaction with the consistently poor service I have experienced at your establishment. Unfortunately, my recent visit highlighted several unprofessional behaviors that I cannot overlook. Firstly, the staff’s attitude towards customers is appalling. The employees, including the individual who claimed to be the manager, were rude, disrespectful, and ill-mannered. Their behavior was unacceptable and left me feeling deeply disappointed. If the manager, who should set an example of professionalism, behaves this way, it raises serious concerns about the overall culture and training at your restaurant. Moreover, every time I have visited, orders have been excessively delayed—sometimes by over an hour—with no apologies or efforts to make amends. Instead of taking responsibility or showing any courtesy, the staff acted as though such delays are normal. This level of disregard for customers’ time and satisfaction is entirely unacceptable. To make matters worse, during my most recent visit, when I asked for a complaint book, I was informed that none was available. When I requested to speak with the manager, the individual who had been yelling at me claimed to hold that role. Such unprofessional conduct is shocking, to say the least. This pattern of poor service is not an isolated incident. Many of my friends and acquaintances have had similar negative experiences at your restaurant, and your employees’ treatment of delivery drivers is equally disheartening. On one occasion, I personally witnessed a delivery woman being insulted by your staff. Restaurants thrive on customer satisfaction and positive experiences. Unfortunately, your establishment fails in these essential aspects. Until drastic improvements are made in your customer service standards, staff training, and overall professionalism, I will not recommend your restaurant to anyone, as I wouldn’t want them to endure the same frustration and disappointment. I strongly urge you to address these issues immediately to prevent further damage to your reputation. Your staff needs proper training in customer service, and management should enforce accountability for their behavior. I hope this complaint is taken seriously and that necessary changes are implemented promptly.
Jonathan Flores
Great food. Delicious. just didn't have fresh peppers. What thai restaurant doesn't have fresh red peppers.
Tori Fender
This place is amazing!! My friend and I had the crab ragoons and they were the best id ever had then we tried the salad and all 4 of us said omg this is amazing too. Then the same with egg rolls, cabbage soup, and our dinner plates! We came to the area to go to sticky rice but it was under construction so we came here instead and this is 100% our new Thai place.
Atmosphere: 5
Food: 5
Service: 5
Matt Merritt
Best pad see ew I’ve had on the east side
Atmosphere: 5
Food: 5
Service: 5
Marilynn Ramirez
I never learn to stop coming here because they’re so cheap with how much they give you! I usually order paid Thai with chicken and I got beef this time and literally 5 pieces?!! $17 when it says it was $12 common man :-( I have read other reviews and it’s the same thing so I had to hop on the train of people complaining about the same exact thing !!
Angelique Elkins
Staff was friendly and kept our ice water full and the food hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Erica
Honestly not worth the money. I order beef pad see ew and literally only got 3 small piece of beef in it. My pork pad thai had no pork and the combination rice had only 1 piece each of the beef, pork, chicken and shrimp. There are other great Thai places in the area that give you what you pay for so skip this place.
Atmosphere: 1
Food: 1
Service: 1
Monique Arevalos
Is this under new ownership? The food is terrible, what happened? Nothing authentic, the food is lacking flavor and they don't give additional condiments if picking up.
Atmosphere: 1
Food: 1
Service: 1
Erick Flores
ORDERED THE CHICKEN PAD SE EW SEN MI AND A STAPLE CAME OUT IN MY NOODLES.
Food: 1
Service: 1
jose carlos pacheco
after a nice walk around the neighborhood, it's a good place to stop and enjoy their outdoor patio.
Formal Complaint Regarding Unprofessional and Disrespectful Service
Dear Thai Eagle Rox Owners!
I am writing to formally express my dissatisfaction with the consistently poor service I have experienced at your establishment. Unfortunately, my recent visit highlighted several unprofessional behaviors that I cannot overlook.
Firstly, the staff’s attitude towards customers is appalling. The employees, including the individual who claimed to be the manager, were rude, disrespectful, and ill-mannered. Their behavior was unacceptable and left me feeling deeply disappointed. If the manager, who should set an example of professionalism, behaves this way, it raises serious concerns about the overall culture and training at your restaurant.
Moreover, every time I have visited, orders have been excessively delayed—sometimes by over an hour—with no apologies or efforts to make amends. Instead of taking responsibility or showing any courtesy, the staff acted as though such delays are normal. This level of disregard for customers’ time and satisfaction is entirely unacceptable.
To make matters worse, during my most recent visit, when I asked for a complaint book, I was informed that none was available. When I requested to speak with the manager, the individual who had been yelling at me claimed to hold that role. Such unprofessional conduct is shocking, to say the least.
This pattern of poor service is not an isolated incident. Many of my friends and acquaintances have had similar negative experiences at your restaurant, and your employees’ treatment of delivery drivers is equally disheartening. On one occasion, I personally witnessed a delivery woman being insulted by your staff.
Restaurants thrive on customer satisfaction and positive experiences. Unfortunately, your establishment fails in these essential aspects. Until drastic improvements are made in your customer service standards, staff training, and overall professionalism, I will not recommend your restaurant to anyone, as I wouldn’t want them to endure the same frustration and disappointment.
I strongly urge you to address these issues immediately to prevent further damage to your reputation. Your staff needs proper training in customer service, and management should enforce accountability for their behavior.
I hope this complaint is taken seriously and that necessary changes are implemented promptly.
Great food. Delicious. just didn't have fresh peppers. What thai restaurant doesn't have fresh red peppers.
This place is amazing!! My friend and I had the crab ragoons and they were the best id ever had then we tried the salad and all 4 of us said omg this is amazing too. Then the same with egg rolls, cabbage soup, and our dinner plates! We came to the area to go to sticky rice but it was under construction so we came here instead and this is 100% our new Thai place.
Atmosphere: 5
Food: 5
Service: 5
Best pad see ew I’ve had on the east side
Atmosphere: 5
Food: 5
Service: 5
I never learn to stop coming here because they’re so cheap with how much they give you! I usually order paid Thai with chicken and I got beef this time and literally 5 pieces?!! $17 when it says it was $12 common man :-( I have read other reviews and it’s the same thing so I had to hop on the train of people complaining about the same exact thing !!
Staff was friendly and kept our ice water full and the food hit the spot.
Atmosphere: 5
Food: 5
Service: 5
Honestly not worth the money. I order beef pad see ew and literally only got 3 small piece of beef in it. My pork pad thai had no pork and the combination rice had only 1 piece each of the beef, pork, chicken and shrimp. There are other great Thai places in the area that give you what you pay for so skip this place.
Atmosphere: 1
Food: 1
Service: 1
Is this under new ownership? The food is terrible, what happened? Nothing authentic, the food is lacking flavor and they don't give additional condiments if picking up.
Atmosphere: 1
Food: 1
Service: 1
ORDERED THE CHICKEN PAD SE EW SEN MI AND A STAPLE CAME OUT IN MY NOODLES.
Food: 1
Service: 1
after a nice walk around the neighborhood, it's a good place to stop and enjoy their outdoor patio.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Wontons, Thai Curry
Restaurantji Recommends
Came here for lunch on a Friday. Service and food were fantastic. Would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Nice place!
Atmosphere: 5
Food: 5
Service: 5
Nice place!
Atmosphere: 5
Food: 5
Service: 5
Good vibe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Eagle Rox House Salad
Great food and quality service.
Atmosphere: 5
Food: 5
Service: 5
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