The Coffee Bean & Tea Leaf Krispy Kreme

Everything is $2 to $3 more.

Not friendly feel like you’re bothering them

Fresh and tasty, great rewards treat for the kids

I’m writing this review in the hope that it helps improve employee training and consistency at this location. Unfortunately, the customer service here is consistently lacking. There are no smiles when you walk in, no greetings like “Good morning,” “Hi,” or “Thank you for coming.” Nothing that makes you feel welcomed. The staff simply wait for you to place your order, without so much as a “How can I help you?” or even basic eye contact.

In particular, the cashier named Michell has repeatedly demonstrated a lack of friendliness, appearing as though she doesn't want to be there.

This isn’t based on a one-time visit — I’ve experienced this type of service several times now when stopping by this Coffee Bean near the airport.

For this reason, I’ll be choosing to visit other locations moving forward. I’m sharing this feedback not out of frustration, but with the intention of helping improve the training and overall customer experience at this store.

some basic customer service like hello or good morning would be nice. I felt like an annoyance getting my morning coffee at 6:30 am. also, no small size? but I did get my drink quickly..

kind of interesting, I just came from a country where tipping is considered inappropriate, but the customer service is much much better

Coffee is coffee, you can get it anywhere… Customer service is very important

It’s a franchise
Not the same prices.
It was very expensive knowing the regular prices at Coffee Bean and at Krispy Kream
Beside the prices the service was very good
Very professional !!!

Lazy girl working Dec 16 at 4p.

Customers waiting at register while watching her make cold brew in an empty cafe.

We let her know we were ready (since it wasn’t like she was hustling to even finish the cold brew), and she ignored us.

We just left since obviously her cold brew prep was more important than her earning tips. “Karma jar” was empty for a reason Chiquita.

Poor customer service.

Please update your hours online as you do not open at 5am. Thank you

We got coffees here yesterday and were extremely underwhelmed. Horrible service.
We stood at the counter and weren’t acknowledged at all even though the girl working glanced over and saw us. Even just a hello or I’ll be with you in a second would have been nice. After our long awkward silent wait (no other customers in the cafe) she took our order and seemed inconvenienced by having customers. We’ve met a few people like this since visiting LA and it seems there is a generation that thinks a customer is privileged to even be served in the first place. It’s sad.
Then she hands us the receipt to ask an obligatory tip for doing nothing. Not even a thank you after you do it. So what did we tip for? To be in her mere presence ?‍♀️It’s weird and feels very entitled. We won’t be back. Our coffees weren’t good and came from an automated machine and not a proper espresso press. We ended up going to Starbucks at the hotel next door for a better coffee afterwards.

Atmosphere: 1

Food: 1

Service: 1

I love the interior of this coffee bean & tea leaf. Very modern and nice details.
Great service as well, the barista was so nice! And as with all coffee bean & tea leaf: good vegetarian food options and vegan coffee options.

Atmosphere: 5

Service: 5

The service in this place was the most horrible I ever experienced while traveling in the US.
The lating looking girl who works there was just so rude and unprofessional with not love for customers service. We order two smoothies, we sat and we were waiting for it to be ready and we wait 35 minutes and nothing. I polite asked the girl "where is my order ? She just pointed to the bench !!
I ask why we never were notified despite the shop was almost empty!!
No reply from her!! We feel so unwanted and not welcome in this place.
notifying us that it was ready!! Owner or manager needs to make some serious change in the customer service of this place !!

Food: 1

The service was very poor. Attitude of the barista was unpleasant, got my order wrong & had lack of customer service. Will not be back for this reason.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Ice Cold Mocha Coffee with Whipped Cream

Good rooms and amenities.

The worst The Coffee Bean ever. They don’t even know how to talk to customers and getting orders properly . Owner if it goes like this way you’ll loose so much money.

There’s a beautiful women there with cute eyelashes she gave the best service in the city . Coming back soon . Best coffee bean .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Ice Cold Mocha Coffee with Whipped Cream