The Coffee Bean & Tea Leaf

Solid spot. Good coffee and cozy vibes!

Atmosphere: 4

Food: 4

Service: 4

Food arrived at a good pace.

Their lunch specials are affordable and satisfying.

Dear Coffee Bean & Tea Leaf Customer Service,

I am writing to share two disappointing experiences at your 3435 Wilshire Blvd, Los Angeles, CA 90010 location. I regularly visit this store and usually enjoy my drinks, but my last two visits with the same staff member left me very dissatisfied.

August 8, 2025 (around 5:00 PM): I ordered a Mango Ice Blended drink to go. Unfortunately, the drink was extremely poorly made — it tasted like plain ice water with no flavoring. I have this drink weekly, so I know how it should taste. Additionally, whipped cream was added without my consent, and I was charged extra for it. Since I was headed to an appointment, I could not return it and had to throw it away.

August 22, 2025 (around 5:10 PM): I ordered the same drink again (approximately $7). While the drink was prepared correctly this time, I paid with a $20 bill and was only given $3 back in change. I tried to address the issue with the cashier, but she was dismissive and rude.

The staff member in question is a short, healthy-built female with dark hair and front bangs. Unfortunately, her behavior and repeated mistakes have made my experience at this location very unpleasant.

I have always enjoyed Coffee Bean & Tea Leaf, but these incidents were frustrating and disappointing. I hope management can look into this matter so that other customers do not have the same experience.

Thank you for your attention.

Food: 2

Service: 1

Ordered boba with my latte and they end up telling me there was no boba after making my drinks. Fortunately they didn’t charge me but the cashier could’ve at least told me there was none. Waste of time!!

This was the place me and my best friend would hang out and drink some coffee and eat some bagels 🥯. He lives in Texas now and I don't get to see him much. Stayed with him for about 3 weeks 2 years ago during Thanksgiving. It was a great time. He was having some problems lately and I'm dealing with my service dog passing away. I was really close to her. I couldn't believe it but she got sick with liver problems she was born with and it just now started giving her problems. She went from 85 pounds down to 48 in 6 months. It was like seeing my mother die of pancreatic cancer it's not curable so my mother did experimental treatment to help others. She was doing chemo and radiation treatment and went from 120 pounds down to looking like a skeleton. After that I couldn't take care of her anymore. So I called my sister and gave her my credit card because she wasn't working at the time. So she took my mother back to Oregon and I went back to Kentucky and ran my furniture store. She called me right after the 4th of July to tell me she was going to die that night. I just hit the floor and was crying out of control. I just didn't want her to go. I was her only son and I couldn't handle it. My sister called me a few hours later and told me she was gone. It's really weird that she knew when she was going to die. It's a sad thing. Both my mom and my dad died in their early 50's. I've now outlived both of them and it feels really strange. I was worried that something might happen to me in my early 50's so I've been worried about that lol. Peace and blessings every one.

One of my favorite spots

Outstanding!! Clean! Beautiful selection of pastries! Friendly stuff. Tasty coffee

Came with 10 minutes left just get their famous bags of tea and the weird lady behind the register waived me off when they were still open horrible experience not sure why I even bothered to give my money to such a horrible company.

I love going into this coffee bean location .Mia ,Nina and Guia are always so welcoming friendly and always have a smile in their face they are absolutely awesome Baristas the peach jasmine tea taste so delicious.Because of Mia Nina and Guia I go get my peach jasmine tea every day :)

Atmosphere: 5

Food: 5

Service: 5

I never got my food from this location.

They know why. I haven't been there in a year. The owner/manager isn't that interested in customer service. I appreciate his dismissive behavior because it finally made me stop paying $5 for one cup of coffee. It got me into homemade mud brews. I'm not just good. I'm grrrrrreat!

Bad attention

The barista was very rude. Also I ordered a large iced latte and it was 90% ice. Worst Coffee Bean location.

Atmosphere: 1

Food: 1

Service: 1

Service was very slow. 20 mine for an ice coffee is crazy. We got stuff to do and places to be

Atmosphere: 1

Food: 1

Service: 1