The Coffee Bean & Tea Leaf

This cafeteria is nice and serves delicious coffee.

Absolutely stunning customer service

I went with my wife to this place, and we felt unwelcome.
The man who attending the place was rude and very unprofessional; he gives us the coffees we want but his attitude was unhappy; I ask him for napkins, and he said “we have not any napkins”
I consider not coming back again to this place. Starbucks is close to the and the people are very nice compared to The Coffee Bean & Tea Leaf. I ask the manager to check all the complaints against this place and his employees.

Amazing customer service! The worker was so nice too me the entire time. My drink came super fast, I definitely recommend this coffee shop.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Bean Cup

Not the best option for a Coffee.

Atmosphere: 2

Food: 2

Service: 3

Very good coffee
very cheerful and helpful employee from the Netherlands with special charisma!

Atmosphere: 5

Food: 5

Service: 5

Crusty boba nasty coffee

Atmosphere: 1

Food: 1

Service: 1

The only thing good here are their ice blended drinks. Service slow and chocolate croissants horrible

Atmosphere: 3

Food: 1

Service: 1

We love coffee bean , but specially for this location the guy making the coffee been constantly extremely rude. The third time it’s happening in the last month , I won’t come again to this coffee bean and I regret I left a tip .. this is shameful!!!

Atmosphere: 1

Food: 1

Service: 1

Very bad service

Atmosphere: 1

Food: 1

Service: 1

The service is rude and uncaring.

Service: 1

The coffee is disgusting. Have you guys tried your cappuccino?

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Merchandise Steel Cold Cup with Straw - Dreamscape

Too sweet for m! I had hazelnut latte

Atmosphere: 1

Food: 1

Service: 1

I ordered three varieties of single origin coffees from The Coffee Bean & Tea Leaf from their website. It took longer to process and ship than other vendors that I use. I understand that freshly roasted coffees may take time logistically when small batch roasting is at play, but that is not the case with this company. They are perfectly ok with roasting a coffee and letting it sit on a shelf for months before shipping out the stale product. They do place roast date labels on the individual package to remind the consumer that they have sent stale, lifeless beans. Their business model is horrible and they also will not allow certain bad reviews on their own website even though they invite consumers to post reviews. I saw several one-star reviews that they allowed without censoring, but if it is to critical then they intervene. Horrible.

Food: 1

Service: 1

The female barista was polite but unfortunately me and my mom got sick just from drinking a few sips of our drinks. 2 totally different iced beverages so I think it was the ice machine that probably needed cleaning. It’s unfortunate because we drove all the way from Orange County to spend time at The Grove and we had to leave because we both just got extremely sick. What made it worse was that we called the location to politely warn them and spoke to a male employee who sounded annoyed rather than concerned. I suggest management keep a closer eye on the maintenance of the machines and products as well as train their employees on how to handle these situations.