The rudest customer service I’ve ever experienced. Went in at about 8:10pm, asked “ Do you have a table for 2?” Mind you , I see a 2 top and 4 top open. The response the rude waitress gave was just a flat “NO” waving me off with her hand. I turned around and left. I liked their food, but I will never return. At least not while she still works there.
Amie Morrow
Food was delicious. Services started off a little slow as they were just opening but improved once they got into motion.
Jesus Munguia
If I can score a negative star on this place I would. The service in this place is extremely sad and disheartening. I feel sorry for the people who work here. The food is good but decided to give it a poor score because of the service. I come by to get a couple items and the lady who attended me had a face like she has a stick up her you know what. So sad for her.
Ya You
My kid was in tear right in front of me because after an hour wait, finally getting a sit, the rude waiter refused to take our order. We are the only two Asian customers in the restaurant. We ordered Unagi Sushi and a large beer. The rude waiter said we have to order more and asked us to leave the store. After my boy burst into tears and then every Caucasian customer starts paying attention to the side table we sit, I got to talk to the boss who was behind the bar the whole time and explained what happened. Finally our order was taken. I would never come back to this store again. The first time I felt so left out after being in the States for 15 years was in this Japanese restaurant. I felt sorry for my boy. I was so embarrassed when he asked me why she ignored us but helped another family that came after us. I don’t know how to explain. If you have children, make wise decisions before you step in this place.
mike b
Crazy lady ran out to our car after us after she forgot to add a $3 Miso soup to our bill. She accused us of not paying the whole bill. Very rude service, wouldn't even acknowledge us when we said thank you for the meal. Would NEVER EVER come back to this place. I should have taken back my tip.
Carter
Sushi was warm and tasted sour, the waiter insulted my disabled child and made rude comments about his facial deformities. Extremely disappointed and will never be coming back.
Colin Sullivan
Food is generally good but the service is terrible.. staff is rude and unhelpful. Thus has occurred on more than 1 occasion.
Atmosphere: 3
Food: 3
Service: 1
Kendra B
Best sushi in Los Gatos. The sashimi is always fresh. Love the toro sashimi, sake, crunchy rice, Los Gatos roll, ikura, grated wasabi etc. Friendly staff make you feel special and they even have a few TVs with live sports.
I’ve been coming here for years now and wish I found it sooner. The bad reviews are from people who want quantity over quality. If that’s what you want, go to an all you can eat sushi place. The prices here are very reasonable for Los Gatos and the food is high quality.
I can’t believe I didn’t find this place sooner. They have delicious, high quality food at a reasonable price and the atmosphere is perfect- clean, modern, intimate. Our server was lovely. Make sure you have time though since everything here is made to order and, when I was there, there is only one server. It’s worth the moderate wait!
Parking: It’s in a larger shopping plaza with plenty of parking though it does fill up at busy times of the day (lunch & dinner).
Kid-friendliness: This is a small sushi restaurant that is not geared towards kids (no kids menu or coloring sheets etc) but my 8yo, who loves sushi, would fit right in. Kid friendly at your own discretion!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, Roll
Dariush Dabiri
We had to wait for 50min to get our food, only after complaining about the wait. And when I complained, the waitress simply suggested that we should simply walk out! Well my son was hungry, and it was already 8:30pm …. Will never go back again.
Atmosphere: 3
Food: 2
Service: 1
Jonathan Herbert
Had a really great lunch here. Food is reasonably priced, service was friendly, sushi tasted great. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Mark Brown
I had the nigiri which was fresh and light, my friends had the lunch special chicken teriyaki and they loved it to
Best sushi in South Bay
Atmosphere: 5
Food: 5
Service: 5
The rudest customer service I’ve ever experienced. Went in at about 8:10pm, asked “ Do you have a table for 2?” Mind you , I see a 2 top and 4 top open. The response the rude waitress gave was just a flat “NO” waving me off with her hand. I turned around and left. I liked their food, but I will never return. At least not while she still works there.
Food was delicious. Services started off a little slow as they were just opening but improved once they got into motion.
If I can score a negative star on this place I would. The service in this place is extremely sad and disheartening. I feel sorry for the people who work here. The food is good but decided to give it a poor score because of the service. I come by to get a couple items and the lady who attended me had a face like she has a stick up her you know what. So sad for her.
My kid was in tear right in front of me because after an hour wait, finally getting a sit, the rude waiter refused to take our order. We are the only two Asian customers in the restaurant. We ordered Unagi Sushi and a large beer. The rude waiter said we have to order more and asked us to leave the store. After my boy burst into tears and then every Caucasian customer starts paying attention to the side table we sit, I got to talk to the boss who was behind the bar the whole time and explained what happened. Finally our order was taken. I would never come back to this store again. The first time I felt so left out after being in the States for 15 years was in this Japanese restaurant. I felt sorry for my boy. I was so embarrassed when he asked me why she ignored us but helped another family that came after us. I don’t know how to explain. If you have children, make wise decisions before you step in this place.
Crazy lady ran out to our car after us after she forgot to add a $3 Miso soup to our bill.
She accused us of not paying the whole bill. Very rude service, wouldn't even acknowledge us when we said thank you for the meal. Would NEVER EVER come back to this place. I should have taken back my tip.
Sushi was warm and tasted sour, the waiter insulted my disabled child and made rude comments about his facial deformities. Extremely disappointed and will never be coming back.
Food is generally good but the service is terrible.. staff is rude and unhelpful. Thus has occurred on more than 1 occasion.
Atmosphere: 3
Food: 3
Service: 1
Best sushi in Los Gatos. The sashimi is always fresh. Love the toro sashimi, sake, crunchy rice, Los Gatos roll, ikura, grated wasabi etc. Friendly staff make you feel special and they even have a few TVs with live sports.
I’ve been coming here for years now and wish I found it sooner. The bad reviews are from people who want quantity over quality. If that’s what you want, go to an all you can eat sushi place. The prices here are very reasonable for Los Gatos and the food is high quality.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spider Roll, Sushi, Miso Soup, Crispy Rice, Roll, Spicy Tuna Roll
A hidden gem with great sushi ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sushi, Carpaccio, Roll
Restaurantji Recommends
I can’t believe I didn’t find this place sooner. They have delicious, high quality food at a reasonable price and the atmosphere is perfect- clean, modern, intimate.
Our server was lovely.
Make sure you have time though since everything here is made to order and, when I was there, there is only one server. It’s worth the moderate wait!
Parking: It’s in a larger shopping plaza with plenty of parking though it does fill up at busy times of the day (lunch & dinner).
Kid-friendliness: This is a small sushi restaurant that is not geared towards kids (no kids menu or coloring sheets etc) but my 8yo, who loves sushi, would fit right in. Kid friendly at your own discretion!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, Roll
We had to wait for 50min to get our food, only after complaining about the wait. And when I complained, the waitress simply suggested that we should simply walk out! Well my son was hungry, and it was already 8:30pm …. Will never go back again.
Atmosphere: 3
Food: 2
Service: 1
Had a really great lunch here. Food is reasonably priced, service was friendly, sushi tasted great. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
I had the nigiri which was fresh and light, my friends had the lunch special chicken teriyaki and they loved it to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Great food great service
Atmosphere: 5
Food: 5
Service: 5
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