I do deliveries just wanted a cup of ice Horrible customer service they looked miserable no welcome or anything where are the smiles at bring them back fake it till you make it šš
Atmosphere: 1
Food: 1
Service: 1
Orlando Nell
This is one of the best Starbucks experiences Iāve had in a while. The staff here is super friendly, and they really came through when my mobile order glitched.
I was ordering a drink for someone in my group through the app, and it accidentally sent the order to a completely different Starbucks way out in another part of SoCal. The app auto-selected a āfavoriteā location and I didnāt notice. It was a frustrating situation ā but again, not this storeās fault at all.
Luckily, Martin at the counter was super understanding and helped me out right away. No stress, no attitude ā just said āNo worriesā and remade the drink on the spot. That kind of service makes all the difference. Huge thank you to Martin ā you made our day a lot smoother.
The store itself is clean, has a good Malibu vibe, and yes ā they have a bathroom (youāll just need a code, but itās there!).
If youāre cruising through Malibu and need a reliable Starbucks with friendly people who care, this is a great one to stop at.
The customer services was soo not there. No smiles or kind message on the cup .I ordered a iced drink and they served it to me in a Hot drink cup. Then looked at me wired when I questioned it. Save your time and drive the extra 7min to the next Star Bucks. It's worth it.
Atmosphere: 3
Food: 1
Service: 1
Diana Avk
The cashier is a young guy who doesn't look like he wants to work there. He was impolite, didn't ask and didn't write the name when the order was ready he didn't tell me about it but just threw it near the cash register.
Atmosphere: 3
Food: 2
Service: 1
Michele Reilly
Very clean, friendly Starbucks. Taylor and Tanner were very engaging and respectful. Tanner made terrific drinks!
Atmosphere: 4
Food: 5
Service: 5
Marco Hernandez
Very friendly people here. I'm a truck driver it was my 1st time going to this location I would for sure go back
Atmosphere: 5
Food: 5
Service: 5
Brandon Kelley
If you are not famous and rich do not go here. They judged the book by its cover.
Atmosphere: 1
Food: 2
Service: 1
Deborah Wells
Still the best coffee from the FF coffee places.
Aline Dodorico
Itās not the first time I come here and the people that are serving do not seem happy to serve, I waited 14 minutes for 2 drinks and there was NO ONE in front of me. The person who made my drink was simply talking to a customer. If the drinks were okay at least I probably wouldnāt make this comment, however, every time I come here, itās another frustration
Atmosphere: 2
Food: 3
Service: 1
Diegito Killz
The cashier is really rude to me and my co worker, she seems like she doesnt want to be there and her negativty impacted my soon after i left. i didnt let her ruin my day
I walked into the store about 10 minutes after they opened to order an americano, it coast almost 6 dollars. Then I picked a corner table and went to plug in my phone and of course no power sockets are available at this location. Then after I sat down I realized the table I chose had super dried crumbs on it and sticky spots from the day before. I washed off the table with napkins and then walked up to the counter to ask for the bathroom code. I was ignored while 3 people helped make one drink for a customer, I stood there waiting for over 10 minutes not being talked to until someone else walked into the store and stood behind me to start to create a line, I asked for the bathroom code and he said 28484, the code did not work, I walked back to the counter and waited a long time until the same guy looked at me then turned away to ignore me so I spoke what was that bathroom code, the same guy said a different number, 24842. I tryed it and it didn't work, I walked back to my table and grabbed my pen and asked what the number was and he said a totally different number, 24824, wrote it on my hand, that one worked. I'm very good at listening and I'm very good with numbers, I don't enjoy being toyed with, I'm an adult and I act and treat others like adults. I did my duty, even though they had just opened the large trash can in the bathroom was full, their was dirt and sand on the floor, a stain of soap on the floor under the soap dish and black scuff marks from shoes all over the sides of the toilet and on the floor. Not to mention the dry piss along the back of the toilet and under the seat. I went to my table to work on the book I'm writing. I wrote a few pages and then my pen ran out of ink so I kindly asked the new lady behind the counter to borrow a pen to finish what I was writing before I could finish my sentence she yelled NO we don't have extra pens and turned to talk with the 2 boys. As I walked away and a nice lady in the lobby gave me one of her pens and told me to keep it. I finished writing and needed another coffee, I asked for a 2nd americano and was charged a different price for the same size coffee (this difference in price happens everyday when I order the same exact kind of coffee at all your locations) then I watched the guy use the drip coffee machine and not make an americano. Even though I was charged for an Americano. I'm very disguised by the ignorance i have received at this location. The 2 people that opened the store and the lady that showed up shortly after all where extremely rude towards me but was extremely nice towards everyone else. We're in Malibu and this is how your town treats people?! I spend over 10 dollars on 2 black coffees to be treated like someone begging for a free cup of coffee. I'm a human just like all the other humans why I am I treated less then one when I came into this location. I've never been here and I'll never be back. I will no longer enter a Starbucks period, this was my final straw. I will call corporate office later today when I'm able to charge my phone. Thank you for the lovely waste of time and the stretching of my patience this morning. Thats how someone likes to start their day.
Vince Hamon
Nice Starbucks that's never too crowded. The outdoor seating by a fountain is a big plus
Atmosphere: 5
Food: 4
Service: 5
Lex Frames
Very friendly Staff and great drinks.
Atmosphere: 5
Food: 5
Service: 5
Lisajo McGee
I never go to Starsucks, only in if I'm killing time and the Superior coffee chain Coffee Bean & Tea Leaf is not around. This Starsucks has to be one of the worst in California. How do you screw up a coffee order three times? And then the manager comes out and manages to make it all about her, and blames me, the customer for her incompetent employees?
Then mumbling something under her breath. I think it was to the effect of have a nice day in a snarky tone but my philosophy is don't engage. I did have a great day, I found my Coffee Bean & Tea Leaf a far Superior Coffee House!
I do deliveries just wanted a cup of ice Horrible customer service they looked miserable no welcome or anything where are the smiles at bring them back fake it till you make it šš
Atmosphere: 1
Food: 1
Service: 1
This is one of the best Starbucks experiences Iāve had in a while. The staff here is super friendly, and they really came through when my mobile order glitched.
I was ordering a drink for someone in my group through the app, and it accidentally sent the order to a completely different Starbucks way out in another part of SoCal. The app auto-selected a āfavoriteā location and I didnāt notice. It was a frustrating situation ā but again, not this storeās fault at all.
Luckily, Martin at the counter was super understanding and helped me out right away. No stress, no attitude ā just said āNo worriesā and remade the drink on the spot. That kind of service makes all the difference. Huge thank you to Martin ā you made our day a lot smoother.
The store itself is clean, has a good Malibu vibe, and yes ā they have a bathroom (youāll just need a code, but itās there!).
If youāre cruising through Malibu and need a reliable Starbucks with friendly people who care, this is a great one to stop at.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blended Strawberry Lemonade, Chocolate Chip Cookie
The customer services was soo not there. No smiles or kind message on the cup .I ordered a iced drink and they served it to me in a Hot drink cup. Then looked at me wired when I questioned it.
Save your time and drive the extra 7min to the next Star Bucks. It's worth it.
Atmosphere: 3
Food: 1
Service: 1
The cashier is a young guy who doesn't look like he wants to work there. He was impolite, didn't ask and didn't write the name when the order was ready he didn't tell me about it but just threw it near the cash register.
Atmosphere: 3
Food: 2
Service: 1
Very clean, friendly Starbucks. Taylor and Tanner were very engaging and respectful. Tanner made terrific drinks!
Atmosphere: 4
Food: 5
Service: 5
Very friendly people here. I'm a truck driver it was my 1st time going to this location I would for sure go back
Atmosphere: 5
Food: 5
Service: 5
If you are not famous and rich do not go here. They judged the book by its cover.
Atmosphere: 1
Food: 2
Service: 1
Still the best coffee from the FF coffee places.
Itās not the first time I come here and the people that are serving do not seem happy to serve, I waited 14 minutes for 2 drinks and there was NO ONE in front of me. The person who made my drink was simply talking to a customer. If the drinks were okay at least I probably wouldnāt make this comment, however, every time I come here, itās another frustration
Atmosphere: 2
Food: 3
Service: 1
The cashier is really rude to me and my co worker, she seems like she doesnt want to be there and her negativty impacted my soon after i left. i didnt let her ruin my day
Restaurantji Recommends
Employees are not approachable
Atmosphere: 3
Food: 5
Service: 1
I walked into the store about 10 minutes after they opened to order an americano, it coast almost 6 dollars. Then I picked a corner table and went to plug in my phone and of course no power sockets are available at this location. Then after I sat down I realized the table I chose had super dried crumbs on it and sticky spots from the day before. I washed off the table with napkins and then walked up to the counter to ask for the bathroom code. I was ignored while 3 people helped make one drink for a customer, I stood there waiting for over 10 minutes not being talked to until someone else walked into the store and stood behind me to start to create a line, I asked for the bathroom code and he said 28484, the code did not work, I walked back to the counter and waited a long time until the same guy looked at me then turned away to ignore me so I spoke what was that bathroom code, the same guy said a different number, 24842. I tryed it and it didn't work, I walked back to my table and grabbed my pen and asked what the number was and he said a totally different number, 24824, wrote it on my hand, that one worked. I'm very good at listening and I'm very good with numbers, I don't enjoy being toyed with, I'm an adult and I act and treat others like adults. I did my duty, even though they had just opened the large trash can in the bathroom was full, their was dirt and sand on the floor, a stain of soap on the floor under the soap dish and black scuff marks from shoes all over the sides of the toilet and on the floor. Not to mention the dry piss along the back of the toilet and under the seat. I went to my table to work on the book I'm writing. I wrote a few pages and then my pen ran out of ink so I kindly asked the new lady behind the counter to borrow a pen to finish what I was writing before I could finish my sentence she yelled NO we don't have extra pens and turned to talk with the 2 boys. As I walked away and a nice lady in the lobby gave me one of her pens and told me to keep it. I finished writing and needed another coffee, I asked for a 2nd americano and was charged a different price for the same size coffee (this difference in price happens everyday when I order the same exact kind of coffee at all your locations) then I watched the guy use the drip coffee machine and not make an americano. Even though I was charged for an Americano. I'm very disguised by the ignorance i have received at this location. The 2 people that opened the store and the lady that showed up shortly after all where extremely rude towards me but was extremely nice towards everyone else. We're in Malibu and this is how your town treats people?! I spend over 10 dollars on 2 black coffees to be treated like someone begging for a free cup of coffee. I'm a human just like all the other humans why I am I treated less then one when I came into this location. I've never been here and I'll never be back. I will no longer enter a Starbucks period, this was my final straw. I will call corporate office later today when I'm able to charge my phone. Thank you for the lovely waste of time and the stretching of my patience this morning. Thats how someone likes to start their day.
Nice Starbucks that's never too crowded. The outdoor seating by a fountain is a big plus
Atmosphere: 5
Food: 4
Service: 5
Very friendly Staff and great drinks.
Atmosphere: 5
Food: 5
Service: 5
I never go to Starsucks, only in if I'm killing time and the Superior coffee chain Coffee Bean & Tea Leaf is not around. This Starsucks has to be one of the worst in California. How do you screw up a coffee order three times? And then the manager comes out and manages to make it all about her, and blames me, the customer for her incompetent employees? Then mumbling something under her breath. I think it was to the effect of have a nice day in a snarky tone but my philosophy is don't engage. I did have a great day, I found my Coffee Bean & Tea Leaf a far Superior Coffee House!
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