Austria Hof Restaurant

1 Star for service - it starts and ends with the rude hostess with an attitude
We came on Christmas Eve during a snow storm where we had to pivot from original plans and decided to dine in where we were staying. We called and they told us 7:30. We showed at 7:40 and this hostess sticks up her nose and says we were booked for 7:15 and then cancelled as a no show. We politely explain our situation and ask if they have availability (over half the tables are empty). She makes it obvious she’s annoyed and tells us to wait a few minutes while she checks. Thankfully we overhear another server tell her our original table is still ready to go, but she can move us to a nicer booth.

The same hostess shows us to our table and she nearly throws the menus down onto the middle of table. We’ve all seen it happen. The attitude at this point is very noticeable. Seems like she wants us to apologize for inconveniencing her.

During our dinner, most of the time we can hear the same hostess loudly clearing and setting tables around us. I mean very egregiously banging glasses and utensils down onto the tables with clanking that disrupts the otherwise pleasant ambiance. Meanwhile we see other servers and hosts are very pleasant and approachable with their tables. Israel who actually took our orders and waited on us was very pleasant.

The food came out pretty slow but was decent. It got the job done for a hearty meal on a cold night. We ordered the prime rib special which was tasty but completely cold. The rack of lamb was cooked perfectly but flavor of sauce just didn’t totally match. And fettuccine Alfredo w grilled chicken might’ve been the highlight. Dessert cheesecake was wacky and dry, felt obviously out of the freezer. Also 2 cocktails and a beer. check was about $220 for 3 people and we just read someone else’s review afterwards that they include 18% gratuity already without telling you. We didn’t look closely and did tip on top of that.

The last cherry on top of it all — I was standing in the hallway while my partner was in the kitchen pass with Israel settling the bill over Apple Pay and the same hostess rushes by behind me and EGREGIOUSLY shoulder checks me while shouting ‘excuse me’ and dashing off. No apologies or hesitations for nearly bumping me off my balance so I know it was intentional. If I weren’t so stunned in that moment I would’ve called her out and I regret not doing so.

I really hope their staff see this review and consider a much needed write up if not an employee training in basic hospitality and etiquette. The people in my life work in the industry and we know that regardless of a bad day or working on a holiday you don’t bring your BS to work, and it should go without saying that you never take it out on customers. Frankly baffling, childish, and unacceptable behavior, making us feel unwelcome in the beginning and being straight up aggressive in the end. Will not be coming back and cannot recommend.

Atmosphere: 3

Food: 4

Service: 1

Four paws up for Austria Hof 🐾

We grabbed seats at the bar for dinner and were welcomed right away. Cozy vibe, easygoing energy, exactly what we were after.

The food was a hit: Hungarian beef goulash, Jägerschnitzel, and an apple strudel to finish. Comfort food done right.

A fun, relaxed spot with great food. We’d happily come back.

Atmosphere: 5

Food: 5

Service: 5

We ate there and the food was overall good, but the service was terrible. They automatically added an 18% gratuity fee to our check and still asked for an additional tip, without mentioning it anywhere on the menu. When we requested the gratuity be removed, they ended up charging me twice instead of canceling the original payment. Now I have to dispute the charge with my credit card company to get my money back.

Atmosphere: 3

Food: 3

Service: 1

Be careful! This restaurant automatically adds an 18% gratuity. This was NOT mentioned when ordering and was NOT on the menu (it only states that gratuity applies for parties of 7 or more, which we were not). When you sign the check, they prompt you to add a tip again, trying to squeeze an extra 20% from their guests. They also added a credit card surcharge, again without informing us beforehand. I felt scammed.

I believe this not legal - I’ll consider reporting this to the California Attorney General.

After realizing this, we went back to the restaurant and asked for the gratuity to be removed, which they did.

The dining room is cozy, and the food was okay. The sides were good, the Apfelstrudel was great, but the schnitzel was very dry and nothing like the schnitzel you get in Germany or Austria.

Atmosphere: 4

Food: 3

Service: 1

On on Tuesday, get the tacos!

Great drinks, great food. The servers there actually have good knowledge of the menu and good recommendations.
I deviated from their recommendations and have some regret from it.

Authentic German Food!

Atmosphere: 5

Food: 4

Service: 5

Great friendly service. Very good food with large portions

The food was just okay. I've had better dishes elsewhere. They Jagerschnitzel's gravy was really thin. The schnitzel were really thin. I think the best part of the sampler platter was the potato pancakes.

Atmosphere: 3

Food: 3

Service: 4

We had a quiet dinner at this charming restaurant which serves typical German cuisine in Mammoth town.
The ambience is nice and warm and the service was excellent. We ordered sausages, venision ribs and goulash along with drinks. The sausages and venision was typical German cuisine and well made, however the goulash was not quite at par with the goulash one experiences in Europe.

Atmosphere: 5

Food: 4

Service: 5

Glad we ignored some of the negative reviews. The Elk was great and seasoned well. Nice atmosphere and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

This place is just great, service it's awesome, staff are best in town, Saul at the kitchen what a guy :)

Atmosphere: 5

Food: 5

Service: 5

I have the Best dinner at Austria Hof on Friday. The food was excepcional and the service was excepcional! The Elk chops where cooked to perfection. Above all our server Daly was attentive to our every need thank you for make our date night with my husband out of this world!! I highly recommend this place!!!

Atmosphere: 5

Food: 5

Service: 5

Really enjoyed the dinner here, got the German sampler, can't go wrong with it, make sure you have enough people, it is a lot of food.

Atmosphere: 5

Food: 5

Service: 5

Got the jaegerschniztel. It wasn’t bad, just not what I expected from a schnitzel. Schnitzels are breaded and fired cutlets, this was not breaded. Usually the sauce is a thick mushroom gravy, this was very thin, watery mushroom sauce. The pork was tender and cooked just right and it did taste good. We ordered the fired pork belly for an appetizer and it was delicious. Two in my party got the lobster ravioli and each said they got some shell in their ravioli filling. Another got the filet mignon and said it was very good. Service, on the other hand was not very good. Waited quite a while to get our order in. I didn’t receive a refill on my ice tea until 10 minutes after I finished it. When we were done, we had to wait about 15 minutes before they cleared out dishes and asked about dessert. At that point, we just wanted to leave. Waited another 5-7 minutes to get the doggy bags, another 5-7 minutes before the check came. Finally, the menu as a whole has a limited selection of German food. I probably won’t return, but I also would not dissuade someone from trying it out.

Atmosphere: 5

Food: 4

Service: 2

Stopped here for dinner and it was PACKED! There was no seats available in the dining room but there were some in the bar. Despite it being busy we were helped immediately and given some solid recommendations. Although this type of food was not really my style it was tasty and filling. Just remember that if you're in the bar area don't expect the same timing and service you would get in the dining room. Especially when it was as packed as it was. It didn't bother me one bit but it did my inebriated friend. Lol

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Jagersnitzle

Wonderful food, amazing vibes, was packed but we were able to get a table pretty quick at the bar area. The servers were so friendly and hospitable even though they were busy as hell. 10/10 surprised and would recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sampler Platter