OMG - I've been a Susie cakes fan for YEARS. Love love love all their flavors, especially the lemon and celebration cake. My fiancé and I went in today to ask about party options for an upcoming celebration and Briana at the MDR location was such an angel. She was super knowledgeable and answered all the questions we had. She has us now hooked on the strawberry cake and the berry one too. SO good. Thank you for making our day Briana, we hope to see you every time we come back!
Chassen G.
Thank you Jonathan and Correy for your great customer service and lovely writing on a birthday cupcake for me. Although I seen it was getting busier they both still made sure to get to each customer while handling multiple things at once. appreciate them both!
Riley S.
Great cakes and sweets. Staff is friendly and always throws in extra goodies. Our favorite location.
Nikki H.
5/5 amazing customer service here!! I had ordered a birthday cake for a friend and when I went to pick it up they were running late but I could tell it was a busy Saturday. There were hundreds of red velvet cakes being worked on in the back and I can only imagine what kind of event needs that much cake! When we got home there was an issue with the cake and I called to inform the staff. The general manager Jasmin immediately talked with me and was so understanding and kind - mistakes happen! She offered me a gift card which I picked up the following day and the two guys who helped me in store were also very nice and accommodating. Overall great experience and the parts of the cake that we could eat everyone loved!! Sadly I'm gluten free so I couldn't try it, but I will definitely be back soon to try their gf celebration cake!
genessa frank
Jasmine Is AMAZING! called to inquire if I can alter my Daughters BD cake and she was so easy to speak with and detailed on what can be done! Such a pleasant phone call and Very detailed in communication I know its just a cake but its a WIN WIN when you have great customer
Atmosphere: 5
Food: 5
Service: 5
Ra Ve
My first experience walking into SusieCakes was welcoming. The place is clean and spacious, the staff was more than generous. The sweet guy who helped me check out gave me a freebie too. I didn't get his name but he was very sweet.I bought 2 slices of their popular red velvet cake and I got a free strawberry cupcake.I myself am a baker, and the reason why I came here was because my cousin's bday cake was the red velvet and just as I recall it is still just as good. Cream cheese frosting is fluffy and the cake was moist too.Although, I wasn't necessarily fond of the strawberry cupcake, the cake was a bit on the drier end but the frosting kinda made up for it, it seems like they used real strawberries as the flavor was very subtle but not overwhelming. Kinda tasted like a strawberry shortcake.I would definitely be back for the red velvet occasionally.
Atmosphere: 5
Food: 4
Service: 5
Steve N.
A very warm greeting by butterfly Brianna after a hard day I went in there to get a cupcake for dessert for after dinner, and I was greeted by smiles and happiness. I don't care what they're selling. I go there just to see her. What a Great attitude=
Tamara M.
Always delicious! Every cupcake, cake slice and the big chocolate chip cookies are all so yummy here. I have to be careful not to go here too often or my pants won't fit lol but man this place is the best. I have always had the nicest encounters with the employees here. The woman working this evening was especially kind as I came in a couple minutes before closing and she was super sweet and accommodating.
Diane H.
Delicious cake. Corey provided me with excellent customer service. He was very knowledgeable about each of the cakes and helped me decide which to buy. It was a good decision. I appreciate employees who take time to make customers feel heard and welcomed. Corey did just that
Tanya S.
Best chocolate chip cookies in town! Best red velvet cupcake in town! We got the lemon cake for my mother-in-law's 99th birthday and it was a hit. Stabs always friendly, and we always get fresh goods.
PERFECTION. Baked goods and customer service were spot on. Shout out to the staff for being very kind and professional!
Atmosphere: 5
Food: 5
Service: 5
Kellie G.
Wow did Brianna come through for me! I was looking for a last minute special treat so my husband and I could announce our pregnancy (we had just found out we are pregnant and wanted to tell our parents right away)! I swung by SusieCakes MDR and when I shared what the cake was for Brianna and her colleague (Xiomara I believe) jumped into action to help us make the announcement as special as possible. Brianna mentioned it was too bad the bakers had gone home already (I literally went in just before closing) because something written on the cake would have been so cute. I agreed! I asked her if she would be kind enough to do her best at writing something, and she did! She practiced on sheet of paper before to show me what it would look like and did it on the cake with my go-ahead. As you can see from the photo she did an amazing job, and I couldn't have been happier. Thank you to Brianna and her co-workers for going above and beyond to make our special announcement as perfect as possible. I will definitely be back because of them. Brianna- If you're reading this, THANK YOU for what you did for us and for your kindness. You really made me feel special!
Boliang Wang
Leslie is an amazing employee who truly took her time to serve me. I appreciate her and please give her a raise!
Atmosphere: 5
Food: 5
Service: 5
M R.
I've been to this location twice and both times the staff were very unfriendly. Leslie in particular, was very rude, belittling, and treated me like I was coming in to steal some cake. I was patiently waiting for my turn and once I was up, she completely did not acknowledge my presence and spoke over me to a customer to came in and was standing behind me. I said ok and stepped aside. Once she was finally ready to address me, she was snarky and rude. All she had to do was say, "hi, let me finish ringing up this person who was waiting outside for their order to ready and we'll be right with you." Ruined my day for no reason. Would not recommend.
Aisha
Susie got the cakes. This is such a cute little shop,service with plenty of smiles. I love the cakes,and will definitely be back on my next visit to LA.
OMG - I've been a Susie cakes fan for YEARS. Love love love all their flavors, especially the lemon and celebration cake. My fiancé and I went in today to ask about party options for an upcoming celebration and Briana at the MDR location was such an angel. She was super knowledgeable and answered all the questions we had. She has us now hooked on the strawberry cake and the berry one too. SO good. Thank you for making our day Briana, we hope to see you every time we come back!
Thank you Jonathan and Correy for your great customer service and lovely writing on a birthday cupcake for me. Although I seen it was getting busier they both still made sure to get to each customer while handling multiple things at once. appreciate them both!
Great cakes and sweets. Staff is friendly and always throws in extra goodies. Our favorite location.
5/5 amazing customer service here!! I had ordered a birthday cake for a friend and when I went to pick it up they were running late but I could tell it was a busy Saturday. There were hundreds of red velvet cakes being worked on in the back and I can only imagine what kind of event needs that much cake! When we got home there was an issue with the cake and I called to inform the staff. The general manager Jasmin immediately talked with me and was so understanding and kind - mistakes happen! She offered me a gift card which I picked up the following day and the two guys who helped me in store were also very nice and accommodating. Overall great experience and the parts of the cake that we could eat everyone loved!! Sadly I'm gluten free so I couldn't try it, but I will definitely be back soon to try their gf celebration cake!
Jasmine Is AMAZING! called to inquire if I can alter my Daughters BD cake and she was so easy to speak with and detailed on what can be done! Such a pleasant phone call and Very detailed in communication I know its just a cake but its a WIN WIN when you have great customer
Atmosphere: 5
Food: 5
Service: 5
My first experience walking into SusieCakes was welcoming. The place is clean and spacious, the staff was more than generous. The sweet guy who helped me check out gave me a freebie too. I didn't get his name but he was very sweet.I bought 2 slices of their popular red velvet cake and I got a free strawberry cupcake.I myself am a baker, and the reason why I came here was because my cousin's bday cake was the red velvet and just as I recall it is still just as good. Cream cheese frosting is fluffy and the cake was moist too.Although, I wasn't necessarily fond of the strawberry cupcake, the cake was a bit on the drier end but the frosting kinda made up for it, it seems like they used real strawberries as the flavor was very subtle but not overwhelming. Kinda tasted like a strawberry shortcake.I would definitely be back for the red velvet occasionally.
Atmosphere: 5
Food: 4
Service: 5
A very warm greeting by butterfly Brianna after a hard day I went in there to get a cupcake for dessert for after dinner, and I was greeted by smiles and happiness. I don't care what they're selling. I go there just to see her. What a Great attitude=
Always delicious! Every cupcake, cake slice and the big chocolate chip cookies are all so yummy here. I have to be careful not to go here too often or my pants won't fit lol but man this place is the best. I have always had the nicest encounters with the employees here. The woman working this evening was especially kind as I came in a couple minutes before closing and she was super sweet and accommodating.
Delicious cake. Corey provided me with excellent customer service. He was very knowledgeable about each of the cakes and helped me decide which to buy. It was a good decision. I appreciate employees who take time to make customers feel heard and welcomed. Corey did just that
Best chocolate chip cookies in town! Best red velvet cupcake in town! We got the lemon cake for my mother-in-law's 99th birthday and it was a hit. Stabs always friendly, and we always get fresh goods.
Restaurantji Recommends
PERFECTION. Baked goods and customer service were spot on. Shout out to the staff for being very kind and professional!
Atmosphere: 5
Food: 5
Service: 5
Wow did Brianna come through for me! I was looking for a last minute special treat so my husband and I could announce our pregnancy (we had just found out we are pregnant and wanted to tell our parents right away)! I swung by SusieCakes MDR and when I shared what the cake was for Brianna and her colleague (Xiomara I believe) jumped into action to help us make the announcement as special as possible. Brianna mentioned it was too bad the bakers had gone home already (I literally went in just before closing) because something written on the cake would have been so cute. I agreed! I asked her if she would be kind enough to do her best at writing something, and she did! She practiced on sheet of paper before to show me what it would look like and did it on the cake with my go-ahead. As you can see from the photo she did an amazing job, and I couldn't have been happier. Thank you to Brianna and her co-workers for going above and beyond to make our special announcement as perfect as possible. I will definitely be back because of them. Brianna- If you're reading this, THANK YOU for what you did for us and for your kindness. You really made me feel special!
Leslie is an amazing employee who truly took her time to serve me. I appreciate her and please give her a raise!
Atmosphere: 5
Food: 5
Service: 5
I've been to this location twice and both times the staff were very unfriendly. Leslie in particular, was very rude, belittling, and treated me like I was coming in to steal some cake. I was patiently waiting for my turn and once I was up, she completely did not acknowledge my presence and spoke over me to a customer to came in and was standing behind me. I said ok and stepped aside. Once she was finally ready to address me, she was snarky and rude. All she had to do was say, "hi, let me finish ringing up this person who was waiting outside for their order to ready and we'll be right with you." Ruined my day for no reason. Would not recommend.
Susie got the cakes. This is such a cute little shop,service with plenty of smiles. I love the cakes,and will definitely be back on my next visit to LA.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake, Tropical Coconut Cake, Old-Fashioned Chocolate Cake, Carrot Cake