Slow waiter disappeared for extended periods. Food was very slow to come out.
Goshua Conners
The food here is pretty good. We ordered the fish and chips, pizza and wings and calamari. Don't have any complaints about the food. The pizza has a really good dough that combines with a great sauce and toppings. The wings were cooked through (not rubbery). The fish and calamari had a good tasting crust and not dry. The place can get crowded because there is a nice bar to sit at and tvs for your favorite sports,so your server will be delayed just slightly. Overall a good spot for family or a sports night out.
Doug Tejada
we walked in about 20 min after they opened for the day. As soon as we walked in there was a family of 4 waiting to be seated and the place seemed to have a lot of seating but I don’t work in restaurants so I’m not sure how the system works for seating guests so I guess I won’t judge the 15 min wait to be seated.. but my initial mood walking in was excited to bring my hubby who gave up on this place years ago and because I had a great experience one night a year ago I been begging him to try it again, and convinced him to eat here instead of TEXAS ROAD HOUSE.. MY MISTAKE :( Anyway, we walk in and we’re not greeted nor smiled at the hostess girl at the front of everyone’s first impression was such a let down. She looked so unhappy to be there and asked us “can I help you?” I would have expected more of like “family of 4?” Or “a table for 4?”but no… and the whole time waiting in the entrance to be seating we observed her seat the other family ahead of us and still her demeanor was underwhelming. They had a special needs kid and it reminded me of my brother so it would have beeen nice to see her be somewhat pleasing for the kids, still no emotion out of her.. so that kind of shifted the mood a little bit for me and my family but decided to stay. Side note: the lobby was dirty the store looks dirty if you look closely and so were the bathrooms. The server at the table was so nice and I have no complaints about her she was awesome 👏. Then our food comes out… oh man I really regretted bringing my family here. The steak was so chewy. The chicken on the same plate looked so dry and felt colder to the touch as if it had been sitting a while before being served to us.. same with my boneless wings literally almost cold to the touch from sitting somewhere… I’m not writing this for anyone to base there decision on coming here off this post but for hopefully a coaching to take place on host at entrance and the wait of the food to be a focus point.
C Cardona
Amazing food and amazing service. Clean restrooms. Polite staff. If you haven't been here, I highly recommend trying it out. You will not regret coming.
Shaun Zamrykut
Great food, fun atmosphere and the worst service ever. From the first eye roll (for adding an extra sauce on the side), to the second eye roll for getting 2 kinds of wings in one order. Then came the disappearing act and the no-look at our table so she doesn't have to come over. More things happened also. Then, when is time to pay the bill, she's the nicest server ever. She's def in the wrong line of work.
robin roberts
On Thursday evening as a party of 10 we had a nice graduation party for my granddaughter - all the food was wonderful along with the service - this made for a great celebration - I love BJ's :)
Marc Bommarito
Need more Wait staff
Katie K
Update: I have changed my review to three stars after speaking with the store manager. He was very apologetic and regretted how we were treated. While this doesn’t change what initially happened, I do appreciate the effort to rectify the situation.
I was turned away today due to having a baby in a stroller. The hostess was rude and ignored me when I first entered the restaurant. She informed me that I couldn’t be seated due to my stroller being a safety hazard. I was never offered the chance to wait for a table. I asked if I could sit on the empty patio, but was told no, as they did not have a server. Very disappointing and unprofessional. I will not be returning.
David
Seems to be the training of servers is slack. We get excuses instead of service. Just admit to screwing up the order and make it right!!!
Al principio tenían mala organización en las citas. Reservamos a las 6:30 pm pero ya estaba mucha gente esperando entrar y ya tenían reservado y cuando di mi nombre para que me encontraran me dijeron que si estaba pero que tenía que esperar 2 horas. Pero insistimos y pudimos entrar a las 6:45 pm. Después ya todo bien con la comida y bebidas.
Barbara
Excellent service for our large group. BJ's food is dependably good. Love their Amber Ale!
Jen Parks
Hailey was excellent awesome customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Burger
Nonnie Belaire
Food was good.Our server Alexis was attentive and easy going. She’s knowledgeable about the menu which make it easy to order.
Parking: We never had problems finding parking. When it’s busy, we just have to park farther away.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger
LisaMarie Rhodes
Alexis was an excellent server. Our food was great and we will definitely return.
Good food, Good size portions.
Good service.
Slow waiter disappeared for extended periods. Food was very slow to come out.
The food here is pretty good. We ordered the fish and chips, pizza and wings and calamari. Don't have any complaints about the food. The pizza has a really good dough that combines with a great sauce and toppings. The wings were cooked through (not rubbery). The fish and calamari had a good tasting crust and not dry. The place can get crowded because there is a nice bar to sit at and tvs for your favorite sports,so your server will be delayed just slightly. Overall a good spot for family or a sports night out.
we walked in about 20 min after they opened for the day. As soon as we walked in there was a family of 4 waiting to be seated and the place seemed to have a lot of seating but I don’t work in restaurants so I’m not sure how the system works for seating guests so I guess I won’t judge the 15 min wait to be seated.. but my initial mood walking in was excited to bring my hubby who gave up on this place years ago and because I had a great experience one night a year ago I been begging him to try it again, and convinced him to eat here instead of TEXAS ROAD HOUSE.. MY MISTAKE :( Anyway, we walk in and we’re not greeted nor smiled at the hostess girl at the front of everyone’s first impression was such a let down. She looked so unhappy to be there and asked us “can I help you?” I would have expected more of like “family of 4?” Or “a table for 4?”but no… and the whole time waiting in the entrance to be seating we observed her seat the other family ahead of us and still her demeanor was underwhelming. They had a special needs kid and it reminded me of my brother so it would have beeen nice to see her be somewhat pleasing for the kids, still no emotion out of her.. so that kind of shifted the mood a little bit for me and my family but decided to stay. Side note: the lobby was dirty the store looks dirty if you look closely and so were the bathrooms. The server at the table was so nice and I have no complaints about her she was awesome 👏. Then our food comes out… oh man I really regretted bringing my family here. The steak was so chewy. The chicken on the same plate looked so dry and felt colder to the touch as if it had been sitting a while before being served to us.. same with my boneless wings literally almost cold to the touch from sitting somewhere… I’m not writing this for anyone to base there decision on coming here off this post but for hopefully a coaching to take place on host at entrance and the wait of the food to be a focus point.
Amazing food and amazing service. Clean restrooms. Polite staff. If you haven't been here, I highly recommend trying it out. You will not regret coming.
Great food, fun atmosphere and the worst service ever.
From the first eye roll (for adding an extra sauce on the side), to the second eye roll for getting 2 kinds of wings in one order. Then came the disappearing act and the no-look at our table so she doesn't have to come over. More things happened also.
Then, when is time to pay the bill, she's the nicest server ever. She's def in the wrong line of work.
On Thursday evening as a party of 10 we had a nice graduation party for my granddaughter - all the food was wonderful along with the service - this made for a great celebration - I love BJ's :)
Need more Wait staff
Update: I have changed my review to three stars after speaking with the store manager. He was very apologetic and regretted how we were treated. While this doesn’t change what initially happened, I do appreciate the effort to rectify the situation.
I was turned away today due to having a baby in a stroller. The hostess was rude and ignored me when I first entered the restaurant. She informed me that I couldn’t be seated due to my stroller being a safety hazard. I was never offered the chance to wait for a table. I asked if I could sit on the empty patio, but was told no, as they did not have a server. Very disappointing and unprofessional. I will not be returning.
Seems to be the training of servers is slack. We get excuses instead of service. Just admit to screwing up the order and make it right!!!
Restaurantji Recommends
Al principio tenían mala organización en las citas. Reservamos a las 6:30 pm pero ya estaba mucha gente esperando entrar y ya tenían reservado y cuando di mi nombre para que me encontraran me dijeron que si estaba pero que tenía que esperar 2 horas. Pero insistimos y pudimos entrar a las 6:45 pm. Después ya todo bien con la comida y bebidas.
Excellent service for our large group. BJ's food is dependably good. Love their Amber Ale!
Hailey was excellent awesome customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Burger
Food was good.Our server Alexis was attentive and easy going. She’s knowledgeable about the menu which make it easy to order.
Parking: We never had problems finding parking. When it’s busy, we just have to park farther away.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger
Alexis was an excellent server. Our food was great and we will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Sriracha Brussels Sprouts
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