Was told no black beans...said it would take 15 mins. Waited for 20 and still no black beans..staff didn't seem to concerned about what was going on..other customers were told the same and still no black beans...horrible service..I left and will not be back.
Atmosphere: 1
Food: 1
Service: 1
Kim
Great selections, good size portions, delicious food ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak, Queso
Michiah Applegate
Honestly. I have no words for this place. The lack of common sense and ability to work seems like such high standards in this establishment. The bare minimum? No. Not even close. Save your money, go next door to panda or wings. Or make the drive to temecula, you'll save brain cells and for lack of a better word, your own time you won't get back. If I had to say one thing positive the child like mannerisms of the staff were at least entertaining while we stood in line waiting.
Breanna Gauthier
This location has gone down hill fast and it’s a shame. I will drive to another city from here on out if I want chipotle again. The staff has ZERO urgency for anything and the past couple of times we have went in for dinner they are out of main ingredients like rice , meat , guac and chips. I would understand things run out but this seems like a frequent thing and who ever is managing isn’t prepared enough. If you know you’re busy then you should prep and prepare for it. The line was wrapped around the dinning area and you have employees laughing it up walking around and standing in the back on their phones. If there is any type of manager on duty they should be retrained or replaced because they obviously have zero authority or care to know how to run a shift. Really embarrassing actually. It took an hour to just get to the front to order because half way half the staff thought it would be a good time to clean instead of working to get the rush out and through the line. Which it absolutely needed because it’s was horrifically filthy everywhere but the manager on shift should have been there assigning duties when it backed up. I hope the franchise owner goes in as a customer to really see how much the staff is running the branch into the ground with zero urgency or care for the customers time or just quality in general.
Atmosphere: 1
Food: 2
Service: 1
M Dymond
This location was a little frustrating. We came at 8pm on a Friday and they were out of salsa, barbacoa, guacamole, chips. And didn't really seem to care.
Atmosphere: 3
Food: 3
Service: 2
Breanna Danielle
This location went down the drain quick, last 2-3 times we came in they are out of main ingredients like rice, meats, guacamole, or chips. I understand it’s busy so they should be prepared to be busy and prep enough to service the customers. Maybe it happens every once in. A blue moon but it seems like it’s a frequent thing. The line is wrapped around the dining area and most of them move like snails with no urgency. Everything in the back is messy with dirty containers everywhere and employees are just chit chatting while customers are waiting. I hope they hire some good quality employees and start planning better.
PARUL SINGH
I have never got my pickup order on time from here. I usually place the order on the app and when I head in for pickup their shelves are always empty and you have to check on your order which is always “getting ready” in the back kitchen for an average of 15 minutes.They are extremely slow and you have to follow up on the status of your order again and again. Sometimes they have the nerve to tell you after making you wait several minites that someone else picked up your order.Even after they hand you your order it’s messed up many times.Deserve negative rating for their pickup service
Service: 1
Kells Rodriguez
I ordered in the app and first I would like to say just the new Chipotle on Clinton Keith wraps their tacos and labels them individually, I hope you guys start to as well. I ordered 3 tacos that were unfortunately heavy on sour cream, a lot of cheese, low on chicken , and all wrapped together in foil, smashed together. I really think you all should take the time to make the tacos neater and with some care.
Food: 1
Service: 3
Recommended dishes: Tacos
Rafael Zavala
Definitely chipotle lowered the quantity of the meat they use now. Bad service , the place was dirty, floors and tables not cleaned. Ran out of several ingredients and didn't refill on time. Long line waiting.
Atmosphere: 2
Food: 2
Service: 2
Parker Duarte
Not sure why, but every time I order online it’s a 40 minute over the time it says..
the past 3 times i've been here i had to wait 15-20 minutes for rice and chicken, the main components of any bowl. Not only that but the rice was raw one of those times. When i asked manager Xander to provide some free chips or something for my wait he said he is unable to do so and that they are short staffed. Not giving this location another chance and i would recommend you don't either.
Atmosphere: 1
Food: 1
Service: 1
Paul Rabb
This place doesn't open on time and on the rare occasions they do open no food is ready. So, all you can do is wait "30 minutes" in a restaurant that looks like it was half-way cleaned. You can see why they have the lowest rating of all restaurants in the 3 surrounding shopping centers.
Atmosphere: 1
Food: 1
Service: 1
Denise Rendon
It's a shame this Chipotle has no management. The place is dirty a bunch of teenagers running it. Last time I go there. It's a nice location, but very bad management and dirty
Atmosphere: 1
Food: 1
Service: 1
Marlonchris Librando
Super inconvenient. Didn’t have change for a cash Payment. And when I came back for my food I had to wait back in line and order again.
Service: 1
Katy Reid
Came in 2 hours before closing wanting to order 2 bowls. Was met with a mellow hello, almost annoyed at me being being there attitude from the team members. Upon ordering my food, they were out of most things. After settling on what would suffice, I asked for cheese on both mine and my wife's bowl to which my wife's had cheese and mine did not. When I asked for veggies I received alot of attitude, and little to non veggies. Asking for anything was a major task. Very disappointing experience.
Was told no black beans...said it would take 15 mins. Waited for 20 and still no black beans..staff didn't seem to concerned about what was going on..other customers were told the same and still no black beans...horrible service..I left and will not be back.
Atmosphere: 1
Food: 1
Service: 1
Great selections, good size portions, delicious food ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak, Queso
Honestly. I have no words for this place. The lack of common sense and ability to work seems like such high standards in this establishment. The bare minimum? No. Not even close. Save your money, go next door to panda or wings. Or make the drive to temecula, you'll save brain cells and for lack of a better word, your own time you won't get back. If I had to say one thing positive the child like mannerisms of the staff were at least entertaining while we stood in line waiting.
This location has gone down hill fast and it’s a shame. I will drive to another city from here on out if I want chipotle again. The staff has ZERO urgency for anything and the past couple of times we have went in for dinner they are out of main ingredients like rice , meat , guac and chips. I would understand things run out but this seems like a frequent thing and who ever is managing isn’t prepared enough. If you know you’re busy then you should prep and prepare for it. The line was wrapped around the dinning area and you have employees laughing it up walking around and standing in the back on their phones. If there is any type of manager on duty they should be retrained or replaced because they obviously have zero authority or care to know how to run a shift. Really embarrassing actually. It took an hour to just get to the front to order because half way half the staff thought it would be a good time to clean instead of working to get the rush out and through the line. Which it absolutely needed because it’s was horrifically filthy everywhere but the manager on shift should have been there assigning duties when it backed up. I hope the franchise owner goes in as a customer to really see how much the staff is running the branch into the ground with zero urgency or care for the customers time or just quality in general.
Atmosphere: 1
Food: 2
Service: 1
This location was a little frustrating. We came at 8pm on a Friday and they were out of salsa, barbacoa, guacamole, chips. And didn't really seem to care.
Atmosphere: 3
Food: 3
Service: 2
This location went down the drain quick, last 2-3 times we came in they are out of main ingredients like rice, meats, guacamole, or chips. I understand it’s busy so they should be prepared to be busy and prep enough to service the customers. Maybe it happens every once in. A blue moon but it seems like it’s a frequent thing. The line is wrapped around the dining area and most of them move like snails with no urgency. Everything in the back is messy with dirty containers everywhere and employees are just chit chatting while customers are waiting. I hope they hire some good quality employees and start planning better.
I have never got my pickup order on time from here. I usually place the order on the app and when I head in for pickup their shelves are always empty and you have to check on your order which is always “getting ready” in the back kitchen for an average of 15 minutes.They are extremely slow and you have to follow up on the status of your order again and again. Sometimes they have the nerve to tell you after making you wait several minites that someone else picked up your order.Even after they hand you your order it’s messed up many times.Deserve negative rating for their pickup service
Service: 1
I ordered in the app and first I would like to say just the new Chipotle on Clinton Keith wraps their tacos and labels them individually, I hope you guys start to as well. I ordered 3 tacos that were unfortunately heavy on sour cream, a lot of cheese, low on chicken , and all wrapped together in foil, smashed together. I really think you all should take the time to make the tacos neater and with some care.
Food: 1
Service: 3
Recommended dishes: Tacos
Definitely chipotle lowered the quantity of the meat they use now. Bad service , the place was dirty, floors and tables not cleaned. Ran out of several ingredients and didn't refill on time. Long line waiting.
Atmosphere: 2
Food: 2
Service: 2
Not sure why, but every time I order online it’s a 40 minute over the time it says..
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
the past 3 times i've been here i had to wait 15-20 minutes for rice and chicken, the main components of any bowl. Not only that but the rice was raw one of those times. When i asked manager Xander to provide some free chips or something for my wait he said he is unable to do so and that they are short staffed. Not giving this location another chance and i would recommend you don't either.
Atmosphere: 1
Food: 1
Service: 1
This place doesn't open on time and on the rare occasions they do open no food is ready. So, all you can do is wait "30 minutes" in a restaurant that looks like it was half-way cleaned. You can see why they have the lowest rating of all restaurants in the 3 surrounding shopping centers.
Atmosphere: 1
Food: 1
Service: 1
It's a shame this Chipotle has no management. The place is dirty a bunch of teenagers running it. Last time I go there. It's a nice location, but very bad management and dirty
Atmosphere: 1
Food: 1
Service: 1
Super inconvenient. Didn’t have change for a cash Payment. And when I came back for my food I had to wait back in line and order again.
Service: 1
Came in 2 hours before closing wanting to order 2 bowls. Was met with a mellow hello, almost annoyed at me being being there attitude from the team members. Upon ordering my food, they were out of most things. After settling on what would suffice, I asked for cheese on both mine and my wife's bowl to which my wife's had cheese and mine did not. When I asked for veggies I received alot of attitude, and little to non veggies. Asking for anything was a major task. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl