I bought a pre packages raspberry white chocolate cake from the Menifee location. The texture was very gummy and not cake-like, at all. Per their request, I attached photos to the company email and was told that someone would contact me shortly that day. After three days, I contacted them and they offered me a store credit instead of a full refund. I accepted because I planned to use it at the Temecula location. They proceeded to tell me that it can only be used at their store. The cake is still sitting in my refrigerator and I have the receipt. Why would the owner deny me a full refund? At one point they told me the manager was there and put me on hold for 15 minutes until the phone started ringing again and another associate picked up. I have been getting the runaround from this store for a week; and they do it politely with a smile. Sadly, that's customer service for you.
Atmosphere: 1
Food: 1
Service: 1
Carlos Valdovinos
As a person who guides himself by reading reviews, I was terrified to come here, since so many reviews are negative. I had a great experience, I forgot to ask the name, but a young lady helped me out. I’d definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Roseann Jackson
Another good experience. Buntlets were delicious
Atmosphere: 5
Food: 5
Service: 5
Wendy Austill
I came in last minute for a few bundtlets for my daughter's Birthday. One of the girls at the counter was quick to greet me and offer for help. It was also my birthday in a few days and she was so sweet and wished us both happy birthday with a free cake. Her name was Marissa and she made my week! As a manager of a business establishment I just want to say great job hiring Marissa😊
P Berneathy
The cakes are good but pretty pricey for the size. There is always a wait.
Heather Ruffin
Cakes are good but the lady in front is SO rude! Terrible service and attitude!
Lina Zuniga
This is the second time I’ve had the same experience with the same hostile Individual I went in last weekend and she’s(I wish I got Her name) the worst person to deal with in such a beautiful establishment how unfortunate I would rather drive all the way to the Temecula location than ever walk back into the menifee location it’s cake it should be a sweet experience and it’s not
Kathy Blakemore
A super cute little store! Bright and cheery with very friendly and attentive employees who welcome you as soon as you enter. The little bundt cakes make wonderful thank you gifts!!
Rosanne Scott
Don’t go here!!!!! Customer Service is horrific!!!!!
Marisela Valle
Never again! Was treated super poorly by the OWNER! She did not want to honor my reward from my app . Then why do you provide them!!! Nothing bundlt Cake sent an email with a bogo, which was awesome. It does not specify that you are allow to use one coupon per day. I was going to use my app reward and the cashier already had scanned the barcode when the owner came from the back to say to cancel the order as I already had use the email bogo. Waste of my app code you know how long I was saving my points!!. Definitely no sympathy from her! I hope it happens to her one day that way she gets a feel of how awful it feels when you are treated badly. I explained to her that It states on the email one coupon per transaction not per person per day. She did not like me from the start due to the reason that I was undecided which flavors to get. So rude of the owner she needs to retire! I been a customer for awhile and the workers have always been super nice to me. This store lost a customer due to the Owner!
Really racist management, i always go to Temecula one and they’re awesome unfortunately i was on the area shopping something else, the cashier was super rude trying to rush me out to order, they refused to decorate the cake i was about to leave, literally open the door and came back inside to ask for a refund, manager Heather said no “because i left the bakery”. Never again, i know it won’t affect this person since she’s not the owner but if you’re minority please take a few more minutes and visit the one in Temecula, save a bad moment.
Jay Sanchez
Friendly staff and the cakes amaizng
Atmosphere: 5
Food: 5
Service: 5
Alejandro Bugarin
The girl that helped me was rude, didn't try to hide it either.
Atmosphere: 3
Food: 3
Service: 1
liz delgado
I was so excited to get my order but Cashier seemed just so miserable not personable at all . Other than that Cakes are always 10/10
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: White Chocolate Raspberry, Carrot, Lemon Raspberry, Bundtinis
rena Nicole
I highly do NOT recommend this store. It’s actually crazy how unprofessional and hateful the management is. When I went to this location all I could hear was the manager mistreating their employees in the back. The energy in the whole place was ruined due to management. I prefer to spend my money where I know employees are being treated greatly as they should, I can and will not support a business like this and you guys shouldn’t either. They need new management and their employees deserve better.
I bought a pre packages raspberry white chocolate cake from the Menifee location. The texture was very gummy and not cake-like, at all. Per their request, I attached photos to the company email and was told that someone would contact me shortly that day. After three days, I contacted them and they offered me a store credit instead of a full refund. I accepted because I planned to use it at the Temecula location. They proceeded to tell me that it can only be used at their store. The cake is still sitting in my refrigerator and I have the receipt. Why would the owner deny me a full refund? At one point they told me the manager was there and put me on hold for 15 minutes until the phone started ringing again and another associate picked up. I have been getting the runaround from this store for a week; and they do it politely with a smile. Sadly, that's customer service for you.
Atmosphere: 1
Food: 1
Service: 1
As a person who guides himself by reading reviews, I was terrified to come here, since so many reviews are negative.
I had a great experience, I forgot to ask the name, but a young lady helped me out. I’d definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Another good experience. Buntlets were delicious
Atmosphere: 5
Food: 5
Service: 5
I came in last minute for a few bundtlets for my daughter's Birthday. One of the girls at the counter was quick to greet me and offer for help. It was also my birthday in a few days and she was so sweet and wished us both happy birthday with a free cake. Her name was Marissa and she made my week! As a manager of a business establishment I just want to say great job hiring Marissa😊
The cakes are good but pretty pricey for the size. There is always a wait.
Cakes are good but the lady in front is SO rude! Terrible service and attitude!
This is the second time I’ve had the same experience with the same hostile
Individual I went in last weekend and she’s(I wish I got Her name) the worst person to deal with in such a beautiful establishment how unfortunate I would rather drive all the way to the Temecula location than ever walk back into the menifee location it’s cake it should be a sweet experience and it’s not
A super cute little store! Bright and cheery with very friendly and attentive employees who welcome you as soon as you enter. The little bundt cakes make wonderful thank you gifts!!
Don’t go here!!!!! Customer Service is horrific!!!!!
Never again! Was treated super poorly by the OWNER! She did not want to honor my reward from my app . Then why do you provide them!!! Nothing bundlt Cake sent an email with a bogo, which was awesome. It does not specify that you are allow to use one coupon per day. I was going to use my app reward and the cashier already had scanned the barcode when the owner came from the back to say to cancel the order as I already had use the email bogo. Waste of my app code you know how long I was saving my points!!. Definitely no sympathy from her! I hope it happens to her one day that way she gets a feel of how awful it feels when you are treated badly. I explained to her that It states on the email one coupon per transaction not per person per day. She did not like me from the start due to the reason that I was undecided which flavors to get. So rude of the owner she needs to retire! I been a customer for awhile and the workers have always been super nice to me. This store lost a customer due to the Owner!
Restaurantji Recommends
Really racist management, i always go to Temecula one and they’re awesome unfortunately i was on the area shopping something else, the cashier was super rude trying to rush me out to order, they refused to decorate the cake i was about to leave, literally open the door and came back inside to ask for a refund, manager Heather said no “because i left the bakery”. Never again, i know it won’t affect this person since she’s not the owner but if you’re minority please take a few more minutes and visit the one in Temecula, save a bad moment.
Friendly staff and the cakes amaizng
Atmosphere: 5
Food: 5
Service: 5
The girl that helped me was rude, didn't try to hide it either.
Atmosphere: 3
Food: 3
Service: 1
I was so excited to get my order but Cashier seemed just so miserable not personable at all . Other than that Cakes are always 10/10
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: White Chocolate Raspberry, Carrot, Lemon Raspberry, Bundtinis
I highly do NOT recommend this store. It’s actually crazy how unprofessional and hateful the management is. When I went to this location all I could hear was the manager mistreating their employees in the back. The energy in the whole place was ruined due to management. I prefer to spend my money where I know employees are being treated greatly as they should, I can and will not support a business like this and you guys shouldn’t either. They need new management and their employees deserve better.
Atmosphere: 1
Food: 1
Service: 1
Loading...