I came in at 8:30pm 1/5/26 and the female cashier was extremely off putting. She made us feel like we had inconvenienced her by simply being customers. The terrible service wasn’t the worst part though, it was the food. The food was actually disgusting. My fiancé’s burger was so extremely small and thin that you would have thought it was a kids meal at McDonald’s. The price they charge for the lack of service and terrible food is appalling. We will never be back here again, we regret wasting our money here.
Atmosphere: 1
Food: 1
Service: 1
Gerardo Cervantes
I did like the chicken salad but the lady manager in charge was not to professional about customer service. She's nasty she don't know how to deal with a customer when we ask for like something extra she feels is he stuff and not the company .. to bad is a good place to eat
Atmosphere: 4
Food: 3
Service: 1
Bob Restifo
I called there about a half hour before they closed. Since their app wouldn’t let me choose a time to pick-up my order before they closed, email it said my order would be ready about 10 minutes before they closed. So an employee told me they could scan my app QR code to get me the same special I couldn’t place in the app. But when I got there, the woman at the cash register said my special wasn’t good with a combo meal, even though the app already took it. And she said if I canceled the app order and tried to re-order it there the special wouldn’t work. So I told her I will eat next-door at Rubio’s coastal Grill and never go to their location again!
And they store managers or owners never reply to any of their negative reviews. They always tell you to contact the corporate office on their website. Since they don’t want to reply to any problems themselves. That’s another reason I’ll never to go to any Habit again, even though I liked their Burgers the few times I ate them at other locations in other cities.
Atmosphere: 3
Food: 1
Service: 1
Bob R.
Great burgers. Great salads. Great shakes. Good to see they were so busy. Much better food than other fast food restaurants. Glad to see they are starting to see more special offers if you are part of their loyalty program. Everyone is looking for good deals right now. It's getting too expensive to eat out. Thanks Habit for a great meal!
Atmosphere: 5
Food: 5
Service: 4
James Newman
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Jeff Willingham
Good burgers. Steak sandwich, definitely was better at the original in norwalk. Chain is not as good.
Atmosphere: 3
Food: 4
Service: 4
Tanya Young
I’ve always liked The Habit Burger & Grill for a quick bite, but my recent experience was really disappointing. I placed an online order for about $35, but I never received the food. When I spoke to the manager in person, I was told I could cancel it. Later, customer service told me that cancellations aren’t allowed after placing the order. So I ended up spending around $60 total and only got half my food.
On top of that, the customer service wasn’t helpful at all — they just sent a standard response and didn’t resolve anything. The food itself was mediocre at best, definitely not worth the price, especially when they charge nearly a dollar just for ranch.
I really expected better communication and accountability from The Habit. Sadly, I won’t be ordering from them again unless they improve how they handle mistakes and customer support.
Atmosphere: 5
Food: 1
Service: 1
Karen Brown
Vegan burger and sweet potatoes fries were fresh and tasted very good.
Atmosphere: 5
Food: 5
Service: 5
Tom Young
Burger was fresh and hot. Swapped the American cheese for white cheddar, I think it makes it ebmven better.
Staff were not friendly. They charged us for the smallest cup of ranch even though we spent $30 dollars of food. They food quality has gone down i remember going there and the burgers being really good. Don’t think I’m going to be going back there unfortunately.
Laura Dixon
Ate there today with my family. Ordered a burger combo & asked if I could substitute the fries for onion rings. Alex who was attending me said of course. So when I get my receipt I look at it & I was charged 4.99 for the onion rings 🤔 I asked her why the charge and she said “you wanted onion rings instead of fries.” She never informed me that there is an extra charge to substitute. Instead she argued back and forth with me. Horrible customer service on her behalf. Just beware of those extra charges. Never again! I’ll stick to In-N-Out where customer service is valued!
Fernando G
Went there on a Friday not very busy at all.. We been there many times before but haven’t for a few months. Order our food and looked for a place to sit down. Notice every single table was dirty. We to the counter and ask if they can clean a table so we can sit. After about 5 mins Alex proceeded to start cleaning the other tables instead of the one I was standing next to. She got distracted by another customer and then they buzzer went off to pick up my food. As Alex was in the counter again I told her if she doesn’t mind I can clean it myself if she could just give me the rag. She told me no I can’t and told me she was going to go do it right now. So I walked back to my table with food in hand and standing there she proceeded to clean the other tables first. That went it decided to just go outside instead. My wife order the Cobb salad and she noticed that there was no egg on her salad so I went inside to ask I was told we have no eggs. I told them I would be nice if you guys would mention that when u order the salad and then the girl told me I don’t know what to tell you and I told she that she could just said what I just told you. Asked for her manager Greselda and she told me she was on her 10 min break. Will definitely not be going back there unfortunately.
Katherine Guy-Verstraete (KatGV)
Husband & I have been to this Habit quite a few times. The food is usually good but extra dressing or sauces are extra which is a little annoying. Our food was good, My ONLY real complaints are 1.asking for a tip when all you do is cook the food is ridiculous, the patrons go get the food themselves and pour their own drinks, & condiments so we should be deducting $ from the price instead of tipping. & 2. EVERY time we've been here the AC is so high I'm freezing...So I've been bringing my jacket in, but I'm still freezing? This last time My husband who is always warm was freezing also... When we got our food we moved to the tables outside where it was at lease 15 degrees warmer in mid April??? Probably going to a different Habit next time... it's just not enjoyable when your too cold.
Pokemon Masta
I went on a Saturday to eat. The food was so good! I recommend the Santa Barbara Char was honestly so good. The only downfall of the experience was that in the afternoon around 6 I wanted some of the lemonades and I told the worker 3 times if there was gonna be some more and they said no. They closer 10. How did you run out of the lemonades that early? Or are they just too lazy to put some more. Very disappointed because their lemonades are really good.
I came in at 8:30pm 1/5/26 and the female cashier was extremely off putting. She made us feel like we had inconvenienced her by simply being customers. The terrible service wasn’t the worst part though, it was the food. The food was actually disgusting. My fiancé’s burger was so extremely small and thin that you would have thought it was a kids meal at McDonald’s. The price they charge for the lack of service and terrible food is appalling. We will never be back here again, we regret wasting our money here.
Atmosphere: 1
Food: 1
Service: 1
I did like the chicken salad but the lady manager in charge was not to professional about customer service. She's nasty she don't know how to deal with a customer when we ask for like something extra she feels is he stuff and not the company .. to bad is a good place to eat
Atmosphere: 4
Food: 3
Service: 1
I called there about a half hour before they closed. Since their app wouldn’t let me choose a time to pick-up my order before they closed, email it said my order would be ready about 10 minutes before they closed. So an employee told me they could scan my app QR code to get me the same special I couldn’t place in the app. But when I got there, the woman at the cash register said my special wasn’t good with a combo meal, even though the app already took it. And she said if I canceled the app order and tried to re-order it there the special wouldn’t work. So I told her I will eat next-door at Rubio’s coastal Grill and never go to their location again!
And they store managers or owners never reply to any of their negative reviews. They always tell you to contact the corporate office on their website. Since they don’t want to reply to any problems themselves. That’s another reason I’ll never to go to any Habit again, even though I liked their Burgers the few times I ate them at other locations in other cities.
Atmosphere: 3
Food: 1
Service: 1
Great burgers.
Great salads.
Great shakes.
Good to see they were so busy. Much better food than other fast food restaurants. Glad to see they are starting to see more special offers if you are part of their loyalty program. Everyone is looking for good deals right now. It's getting too expensive to eat out.
Thanks Habit for a great meal!
Atmosphere: 5
Food: 5
Service: 4
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Good burgers. Steak sandwich, definitely was better at the original in norwalk. Chain is not as good.
Atmosphere: 3
Food: 4
Service: 4
I’ve always liked The Habit Burger & Grill for a quick bite, but my recent experience was really disappointing. I placed an online order for about $35, but I never received the food. When I spoke to the manager in person, I was told I could cancel it. Later, customer service told me that cancellations aren’t allowed after placing the order. So I ended up spending around $60 total and only got half my food.
On top of that, the customer service wasn’t helpful at all — they just sent a standard response and didn’t resolve anything. The food itself was mediocre at best, definitely not worth the price, especially when they charge nearly a dollar just for ranch.
I really expected better communication and accountability from The Habit. Sadly, I won’t be ordering from them again unless they improve how they handle mistakes and customer support.
Atmosphere: 5
Food: 1
Service: 1
Vegan burger and sweet potatoes fries were fresh and tasted very good.
Atmosphere: 5
Food: 5
Service: 5
Burger was fresh and hot. Swapped the American cheese for white cheddar, I think it makes it ebmven better.
They have the beat burgers a d fries.
Restaurantji Recommends
Staff were not friendly. They charged us for the smallest cup of ranch even though we spent $30 dollars of food. They food quality has gone down i remember going there and the burgers being really good. Don’t think I’m going to be going back there unfortunately.
Ate there today with my family. Ordered a burger combo & asked if I could substitute the fries for onion rings. Alex who was attending me said of course. So when I get my receipt I look at it & I was charged 4.99 for the onion rings 🤔 I asked her why the charge and she said “you wanted onion rings instead of fries.” She never informed me that there is an extra charge to substitute. Instead she argued back and forth with me. Horrible customer service on her behalf. Just beware of those extra charges. Never again! I’ll stick to In-N-Out where customer service is valued!
Went there on a Friday not very busy at all.. We been there many times before but haven’t for a few months. Order our food and looked for a place to sit down. Notice every single table was dirty. We to the counter and ask if they can clean a table so we can sit. After about 5 mins Alex proceeded to start cleaning the other tables instead of the one I was standing next to. She got distracted by another customer and then they buzzer went off to pick up my food. As Alex was in the counter again I told her if she doesn’t mind I can clean it myself if she could just give me the rag. She told me no I can’t and told me she was going to go do it right now. So I walked back to my table with food in hand and standing there she proceeded to clean the other tables first. That went it decided to just go outside instead. My wife order the Cobb salad and she noticed that there was no egg on her salad so I went inside to ask I was told we have no eggs. I told them I would be nice if you guys would mention that when u order the salad and then the girl told me I don’t know what to tell you and I told she that she could just said what I just told you. Asked for her manager Greselda and she told me she was on her 10 min break. Will definitely not be going back there unfortunately.
Husband & I have been to this Habit quite a few times. The food is usually good but extra dressing or sauces are extra which is a little annoying. Our food was good, My ONLY real complaints are 1.asking for a tip when all you do is cook the food is ridiculous, the patrons go get the food themselves and pour their own drinks, & condiments so we should be deducting $ from the price instead of tipping. & 2. EVERY time we've been here the AC is so high I'm freezing...So I've been bringing my jacket in, but I'm still freezing? This last time My husband who is always warm was freezing also... When we got our food we moved to the tables outside where it was at lease 15 degrees warmer in mid April??? Probably going to a different Habit next time... it's just not enjoyable when your too cold.
I went on a Saturday to eat. The food was so good! I recommend the Santa Barbara Char was honestly so good. The only downfall of the experience was that in the afternoon around 6 I wanted some of the lemonades and I told the worker 3 times if there was gonna be some more and they said no. They closer 10. How did you run out of the lemonades that early? Or are they just too lazy to put some more. Very disappointed because their lemonades are really good.
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