Jack in the Box
1401 Willow Rd, Menlo Park
(650) 644-1220
Recent Reviews
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Mobile orders are never right or missing items
Atmosphere: 1
Food: 1
Service: 1
Took really long for my food to come out, even though I was the only person in the drive thru. Were very stingy with the condiments, even though I ordered a ton of food and asked for sauce specifically. Looked dirty and run down. Just not a good experience.
Atmosphere: 2
Food: 4
Service: 2
Went to get food tonight they have the worst service and aside from that got my order wrong and found a hair in one of my fries
Atmosphere: 1
Food: 1
Service: 2
I placed my order online through the app and picked it up at the drive-thru. When I returned to work, I realized my meal was completely wrong—I received someone else's order. Unfortunately, my lunch break wasn't long enough to go back to Jack in the Box and have the mistake corrected.
I'm confused about how I ended up with someone else's food, especially since the order I received was labeled 'front counter customer.' Additionally, I know my original order cost more than what I received, which adds to my frustration.
From now on I will be checking my food while I sit at the drive-thru window to ensure everything is correct.
I recommend that anyone picking up food here also check their order inside before leaving.
Food: 3
Service: 2
They twice cooked my French Toast Sticks and then replaced that with cold Hashbrowns and a Breakfast Jack that was old...
Can I please get FRESHLY MADE FOOD!
How hard is it? 🤬
I went for a late night birthday meal. The wait staff was very friendly, and theh food was great!
Atmosphere: 5
Food: 5
Service: 5
I hate to say that the corporate change the ingredients in the meat. More condiments than seasoning which it sucks I hate to say.
Atmosphere: 4
Food: 1
Service: 4
Cannot give an honest review regarding their food and service and atmosphere because I was in front of the building at a stoplight, I did not visit.
Atmosphere: 3
Food: 3
Service: 3
Was disappointed with the prices and the food. I would recommend against going here.
Atmosphere: 4
Food: 2
Service: 4
Even McDonald's delivers the right food more often than this store.
I'm sorry, this store needs to do better
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Bathroom Was Not Clean!
Atmosphere: 2
Food: 3
Service: 3
Asked for curly fries. Got charged for curly fries. But didn’t get the curly ones. The cheese slice is chunky and cold.
Moreover, the feedback website is full of ad links that I got directed twice to different websites. No way to find where I can give feedback. I won’t visit any Jack in the Box again.
Great for cold food early morning
Atmosphere: 1
Food: 1
Service: 1
Barely any workers and it takes long as hell to get your food these workers suck ngl
Atmosphere: 1
Food: 2
Service: 1
I went. To order food. And the person. That. I was in ride thrugh terrible service, supposedly he didn't listen, the boy's name is Kevin, terrible service Stop. Serve people
Food: 1
Service: 1
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