Lulu's on the Alameda

I've gone to Lulu's for years, but I've decided to disengage. 1st, they used to have a cold water dispenser, but they got rid of it. Now, u need to ask for water, and u get a nasty look, and they give u tap water with no ice. I'm sure they stopped providing cold water so folks would buy beverages. 2nd, they do not provide chips and salsa for free, they charge u for it. A lot of mexican restaurants provide chips for free. And lastly, and this is the reason I stopped going, they no longer give u the option of a half chopped salad. A half salad is way enough for one person. I just think their food is not good value, it is quite expensive. There are other mexican restaurants close by with better quality food at a lower price. Message to Lulu's, don't just think of maximizing your profit, also think what is best for your customer. The actions above clearly has an adverse impact on a positive customer experience.

Atmosphere: 1

Food: 1

Service: 1

Fresh and tasty food. Chimichanga is a must.

Atmosphere: 5

Food: 5

Service: 5

I ordered a fish burrito but got shrimp. I do not eat shellfish. I will never return to this restaurant.

When I recognized a shrimp in the burrito, I returned the mostly-eaten burrito to the counter explaining the mistake. They didn't offer a refund or remake or apology.

Atmosphere: 3

Food: 2

Service: 1

The burritos are all amazing and the same goes for the flan!!!

Atmosphere: 4

Food: 5

Service: 4

Probably one of the worst lunches in Menlo Park. Meat too tough to cut. Cold food. Bad quality.

Atmosphere: 2

Food: 1

Service: 4

Not a good value. Their burritos are too small for $14. The grilled veggie burrito is basically just a small amount of grilled veggies and a small amount of cheese in a tortilla. Maybe I can’t expect much more from Atherton. Nice patio tho

Food: 4

We love their breakfast burritos!! The staff was very friendly, Gloria helped us out!

Atmosphere: 5

Food: 5

Service: 5

Got a burrito here every day when we were at the hospital. Delicious! Thank you Gloria

Atmosphere: 5

Food: 5

Service: 5

The food was good, ordering online does not save much time though.

Atmosphere: 5

Food: 5

Service: 2

Came with my family and both people who had chicken ended up getting sick later that night.

Best on the peninsula

Ordering online for takeout is a disaster here. Seems they don’t start even looking at orders until you show up and ask about your food.

So disappointed. I used to enjoy coming to Lulus's for their tortilla soup. My friend and I ordered it today. She had two spoonfuls and I ate everything but the chicken. Soup was tepid and the chicken was VERY dry and TASTELESS. The guacamole was awful. It did not taste like real guacamole. I don't know what they did. But they're obviously adding some kind of additive or who knows what. Perhaps it was premade.

I told the cashier that the soups weren't good and he said he's sorry and he'd tell the chef. But he should've really give us our money back. We didn't even eat it and for lunch for two people is $58. Guac, chips and soup!!! Not worth it and not coming back.

There are so many other Mexican food restaurants I don't know how they can afford to have bad food.

The staff is very friendly. The food was very good. Got the al pator burrito ?.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Super Steak Burrito

Kid-friendliness: They have a good sized kids menu and are willing to customize burritos

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chips and Salsa, Chips