SusieCakes - Menlo Park

They r so friendly

Atmosphere: 5

Food: 5

Service: 5

I ordered a gender reveal cake. I received 4 calls asking me to reconfirm when I would come by with the gender, after I had already confirmed the date multiple times. When my husband and I stopped by to provide the gender, we asked the employees not to tell us the gender show on the cell phone screen. One of the women proceeded to tell us how she has seven nephews and one niece... but she loves gender reveals because they need need more boys in the family.

Needless to say, we were having a boy. Completely ruined the surprise!

The cake was beautifully made. However, the surprise felt completely ruined after we left the bakery.

UPDATE: SusieCakes HQ contacted me to personally address the situation and offer generous compensation for the order. I've updated my rating from 3 to 4 stars to reflect the strong service support.

Atmosphere: 3

Food: 5

Service: 3

Cakes here are so so good! So much better than grocery store cakes. Especially the frosting. You can tell they use quality ingredients.

Atmosphere: 5

Food: 5

Service: 5

Have come here multiple times! My wife and I love their cakes and the staff are super nice ! There was an awkward space in the box and they gave me an extra cupcake for free to fill the space

Atmosphere: 5

Food: 5

Service: 5

best cake ever

Atmosphere: 5

Food: 5

Service: 5

The best old fashioned chocolate cake EVER!

Atmosphere: 5

Food: 5

Service: 5

If I am getting a cake for a special occasion, I always go here! Their cakes are delicious, they have tons of options, and they're pretty big as well. The cakes are a little bit more on the pricey side, but it feels worth it given the quality of the cake (and how much you get). I'll see you next time it's a special occasion!

I personally would call in advance to make sure your cake is ready for pick up when you get there, and maybe order it a few days in advance if necessary.

Atmosphere: 5

Food: 5

Service: 5

one of the BEST carrot cake i’ve EVER had!!! truly majestic!!! got it for my husbands birthday and he loved it!!

Food: 5

Service: 5

If it weren’t a bit of a drive, I’d probably be here waaay too often. � The staff at SusieCakes was so friendly and welcoming — like, as soon as I walked in the door, they were all smiles.

Susie's sometimes donates to the military over at Moffett Field and what a BLESSING! They care about the military, they bake with amazing skill, I love absolutely EVERYTHING that they make. Some of my favorites, red velvet cupcakes, peanut butter cookies and their lemon cake. The cake is so moist, you're basically drinking it. I LOVE THIS PLACE!

I absolutely loved the Summer Water Strawberry Rose cupcakes! They were such a delightful treat. I’d really love to see them become a permanent addition to your menu!

Atmosphere: 5

Food: 5

Service: 5

Summary: Divided house on the review. 😝 I personally think they are too sweet but my hubby thinks they are very moist and tasty. One kid loves them while the other one is just ok. Net/ net, i will give it a 4 stars.

Service is good and adorable packaging. It lights up someone’s day.

Atmosphere: 4

Food: 4

Service: 4

I love going to susiecakes when I am in Menlo park Good customer service and their cupcakes are the bomb I recommend this bakery

Atmosphere: 5

Food: 5

Service: 5

Had a delicious experience at SusieCakes today. The carrot cake slices and customer service from Peter, the baker, were 5 star excellent. What a lovely way to start the weekend. Happy tummy, happy life.

Atmosphere: 5

Food: 5

Service: 5

same day order for a cake was prompt! classic marble cake was very cute and a little sweet for my taste but still enjoyable. prices are steeper than i would like otherwise i would come by more frequently!

Food: 4

Service: 5