I recently tried to order ahead online for pickup using The Habit app. My order wasn’t able to be completed after multiple attempts at changing the required ETA during checkout so I was forced to wait until I got there to go inside and ask for help placing my order. I showed the girl behind the counter the issue on the app which she also could not figure out how to bypass. The employee, Adrianna, whom I assume was a manager (due to her uniform) explained that perhaps my order wasn’t able to be completed because the lobby had just closed. (I was attempting to order pickup to go inside the restaurant.) This might be true but I’d also began trying to place my order before it was 9:30pm. And she said a few other customers have complained of the same issue too. She further informed me that the lobby closes at 9:30 pm but the drive thru stays open later. Unfortunately I was walking since I am disabled and don’t drive, and could not utilize the drive thru. Since she could see that I had truly been unable to use the app, she sympathized and explained that the lobby was closed but if I’d like, she’d fulfill my order (1 charburger w cheese & a side of deep fried avocado wedges) though I’d have to take it to go. That’s all I wanted in the first place so I was very satisfied w that offer. She was extremely polite and considerate about my butgerless situation, and I appreciate her willingness to meet halfway. That was a very nice thing for her to do even though she really didn’t have to. I can see why she’’s a manager! The burger was hot & tasty and perfectly customized to my preferences. The avocado wedges were amazing. I thought they’d be mushy but they’ weren’t at all and go great w ranch. Next time I’ll put them in my burger. The prices are good, the burgers are great and the customer service is absolutely wonderful. I definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Terika Smith
The Habit Burger is a pretty decent spot, definitely a step up from a lot of the other fast food chains out there. Their food always tastes fresh, and I especially love their salads and grilled chicken options — it's nice to have healthier choices that don’t feel like an afterthought. That said, the drive-thru can be pretty slow most of the time, so if you're in a hurry, it might test your patience a bit. But overall, the quality of the food makes up for the wait. Would I go back? Absolutely — just not when I’m in a rush.
Atmosphere: 3
Food: 4
Service: 3
Tim Hassler
Grossly overpriced..
Atmosphere: 2
Food: 2
Service: 2
J R
It looks like the guest get done eating and get rid of their trash but nobody ever comes by and wipes down and sanitizes the tables. Every empty table was dirty even though there were no items on the tables. I had to grab someone's attention to get the cup that they told me to get at the counter. It looks like they're running a skeleton crew. This is a management problem. I hope it gets better because habit Burger is good normally and this is not the way it should be.
Atmosphere: 2
Food: 5
Service: 1
JobyOneKenobi
Just walked in, stood in line for almost 10 minutes to have the cashier walk away, saying he would be right back. After 5 more minutes I walked out. Yes, they were busy, but that isn't my problem. Staff properly.
Gonzalo G
I received the best customer service of the General Manager Melissa Herrera.
Atmosphere: 5
Food: 5
Service: 5
LaTausha Vance
First time eating, the burgers are good and so are the fries. Customer service was excellent 👌
Atmosphere: 5
Food: 5
Service: 5
W1sh -L1st
6/19/25
Becareful of the toothpicks in the club sandwiches, I had two toothpicks sticking out of both my half cut sandwiches and both of the toothpicks were broke in half, i pulled one half out but the other half was still lodged in the sandwich had I not looked before I bit into the sandwich I could have been impaled.
Double-check your toothpicks, it will cause serious harm!
Atmosphere: 4
Food: 4
Service: 1
Garret Clark
I've been to this place numerous times the past two years as it's convenient to me, but as of writing this review, the service has reached an all-time low.
It's not uncommon to wait 5-10 minutes in line without it moving at all, and the breaking point for me was waiting in line for 20 minutes without it budging. This is completely unacceptable for me, especially with how the prices are already high here to begin with.
I don't know what needs to change: whether it's an issue with understaffing, slow workers, but something needs to happen, because at the current moment it's legitimately faster (and cheaper) for me to drive across town and get In N Out and get back, than to wait in a 6 car line at The Habit.
Atmosphere: 2
Food: 2
Service: 1
Darlene Rodriguez
If your a person that like personal service and a stupid machine it's best not to come here, when you finally get your order taken you to wait thirty minutes to get served, after you get you food you'll find no catch-up in the dispensary and nobody to help get some. And will we were eating at least 4 couples walk out because of no counter service I felt like we were not important, so I probably won't be back.
Recommended dishes: Crispy Chicken, Santa Barbara Char
Sophia Garcia
Had lunch at the habit burger, during a hectic hour, Adriana the manager & her team are amazing & outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Christian Alvarado
I walked in to place a takeout order and wasn’t greeted at all. I stood at the counter waiting, but no one acknowledged me or even said they’d be with me shortly. After waiting for a while with no response, I decided to leave and take my business elsewhere
Atmosphere: 1
Food: 1
Service: 1
Ivan Rodriguez
There were not enough employees on hand. People had to wait for a very long time to be helped. This location needs more employees.
Atmosphere: 3
Food: 3
Service: 1
Kelly Rodriguez
The manager was very rude. Would not help at all with the a free offer. All the tables were dirty. Service was very slow, seemed like drive thru orders took precedence over dine in.
I recently tried to order ahead online for pickup using The Habit app. My order wasn’t able to be completed after multiple attempts at changing the required ETA during checkout so I was forced to wait until I got there to go inside and ask for help placing my order. I showed the girl behind the counter the issue on the app which she also could not figure out how to bypass. The employee, Adrianna, whom I assume was a manager (due to her uniform) explained that perhaps my order wasn’t able to be completed because the lobby had just closed. (I was attempting to order pickup to go inside the restaurant.) This might be true but I’d also began trying to place my order before it was 9:30pm. And she said a few other customers have complained of the same issue too. She further informed me that the lobby closes at 9:30 pm but the drive thru stays open later. Unfortunately I was walking since I am disabled and don’t drive, and could not utilize the drive thru. Since she could see that I had truly been unable to use the app, she sympathized and explained that the lobby was closed but if I’d like, she’d fulfill my order (1 charburger w cheese & a side of deep fried avocado wedges) though I’d have to take it to go. That’s all I wanted in the first place so I was very satisfied w that offer. She was extremely polite and considerate about my butgerless situation, and I appreciate her willingness to meet halfway. That was a very nice thing for her to do even though she really didn’t have to. I can see why she’’s a manager! The burger was hot & tasty and perfectly customized to my preferences. The avocado wedges were amazing. I thought they’d be mushy but they’ weren’t at all and go great w ranch. Next time I’ll put them in my burger. The prices are good, the burgers are great and the customer service is absolutely wonderful. I definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
The Habit Burger is a pretty decent spot, definitely a step up from a lot of the other fast food chains out there. Their food always tastes fresh, and I especially love their salads and grilled chicken options — it's nice to have healthier choices that don’t feel like an afterthought. That said, the drive-thru can be pretty slow most of the time, so if you're in a hurry, it might test your patience a bit. But overall, the quality of the food makes up for the wait. Would I go back? Absolutely — just not when I’m in a rush.
Atmosphere: 3
Food: 4
Service: 3
Grossly overpriced..
Atmosphere: 2
Food: 2
Service: 2
It looks like the guest get done eating and get rid of their trash but nobody ever comes by and wipes down and sanitizes the tables. Every empty table was dirty even though there were no items on the tables. I had to grab someone's attention to get the cup that they told me to get at the counter. It looks like they're running a skeleton crew. This is a management problem. I hope it gets better because habit Burger is good normally and this is not the way it should be.
Atmosphere: 2
Food: 5
Service: 1
Just walked in, stood in line for almost 10 minutes to have the cashier walk away, saying he would be right back. After 5 more minutes I walked out. Yes, they were busy, but that isn't my problem. Staff properly.
I received the best customer service of the General Manager Melissa Herrera.
Atmosphere: 5
Food: 5
Service: 5
First time eating, the burgers are good and so are the fries. Customer service was excellent 👌
Atmosphere: 5
Food: 5
Service: 5
6/19/25
Becareful of the toothpicks in the club sandwiches, I had two toothpicks sticking out of both my half cut sandwiches and both of the toothpicks were broke in half, i pulled one half out but the other half was still lodged in the sandwich had I not looked before I bit into the sandwich I could have been impaled.
Double-check your toothpicks, it will cause serious harm!
Atmosphere: 4
Food: 4
Service: 1
I've been to this place numerous times the past two years as it's convenient to me, but as of writing this review, the service has reached an all-time low.
It's not uncommon to wait 5-10 minutes in line without it moving at all, and the breaking point for me was waiting in line for 20 minutes without it budging. This is completely unacceptable for me, especially with how the prices are already high here to begin with.
I don't know what needs to change: whether it's an issue with understaffing, slow workers, but something needs to happen, because at the current moment it's legitimately faster (and cheaper) for me to drive across town and get In N Out and get back, than to wait in a 6 car line at The Habit.
Atmosphere: 2
Food: 2
Service: 1
If your a person that like personal service and a stupid machine it's best not to come here, when you finally get your order taken you to wait thirty minutes to get served, after you get you food you'll find no catch-up in the dispensary and nobody to help get some. And will we were eating at least 4 couples walk out because of no counter service I felt like we were not important, so I probably won't be back.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Grilled Chicken
Restaurantji Recommends
Best chicken sandwich I've had so far
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crispy Chicken, Santa Barbara Char
Had lunch at the habit burger, during a hectic hour, Adriana the manager & her team are amazing & outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
I walked in to place a takeout order and wasn’t greeted at all. I stood at the counter waiting, but no one acknowledged me or even said they’d be with me shortly. After waiting for a while with no response, I decided to leave and take my business elsewhere
Atmosphere: 1
Food: 1
Service: 1
There were not enough employees on hand. People had to wait for a very long time to be helped. This location needs more employees.
Atmosphere: 3
Food: 3
Service: 1
The manager was very rude. Would not help at all with the a free offer. All the tables were dirty. Service was very slow, seemed like drive thru orders took precedence over dine in.
Atmosphere: 2
Food: 4
Service: 2
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