West Coast Sourdough - Merced

The Best in town

Not that great

I absolutely love the food here—sandwiches, soups, salads, and of course, the cookies! However, I’ve ordered through DoorDash three times recently, and each time I selected and paid for a side pickle, yet I never received it. Now, I know some might say, “It’s just a pickle,” but when I take the time to order and pay for something, I expect to receive it. And clearly, I want my dang pickle!

Today, I called the store and asked to speak with a manager. The young lady who identified herself as the manager took no accountability for the missing items, instead blaming the DoorDash drivers for “hounding” them for orders. At no point did she offer a solution to make it right, but when I mentioned I’d be coming in the next day to pick up my missing pickles, she agreed.

If small items like pickles are being forgotten, what else is slipping through the cracks? Please take an extra moment for checks and balances—customers are paying for these items, and it shouldn’t feel like a chore to get what we’ve ordered. Accuracy matters!

Additionally, better training should be provided—not just for customer service but also for handling situations like this. A simple acknowledgment and a proactive solution would have gone a long way.

A great product deserves great service to match!

Got home and they forgot the aujus for my French dip .called them and they said the manager put it in. I guess 20 dollars an hour doesn't make you any smarter. 😡

I ordered a turkey avocado and chips. That was the best sandwich ever!!! Thank you

We wanted some clam chowder in a bread bowl. It was good. The soup portions were a little small. The shop was clean and smelled good inside. Parking lot tends to be full and hard to find a spot.

Delicious! I bought the clam chowder bread bowl.

I stopped by and had lunch and the manager to this place I believe her name is Anaya, she knew exactly what I was trying to order as I was trying to explain myself to the owner. Thank you Anaya for such a great customer service, and for know what customers want. 🙏

Super place! Veggie so fresh, delicious toasted baguette salami Sammie. Try fresh mac and cheese. Clean and friendly.

The food was very good but the size is small and so expensive! A very small cup of clam chowder was $7.29! And the sandwich with chips and drink was $17.69! Almost $30 dollar for a sandwich and cup of soup. The food was good but to expensive!

Online coupon doesn't work. They printed coupons on the back of SaveMart receipt. Went to the store and was told must do online orders. The check out does not recognize the printed coupons. What a joke.
Update: Went online and the online check out did not recognized the coupon code either. The printed coupon says expiration date is 1/31/2025. Dishonest business. Will not go again.

We have been using West Coast for a few months for lunch and no regrets. Food/sandwiches are great and the salad is to die for. As a matter of fact if you’re getting catering salads from anywhere else, you’re getting ripped off. Just try one at West Coast and you will see what I mean.

Vegetarian options: Vegetarian sandwich is great, full of flavor

Food: 5

Service: 5

Recommended dishes: Pastrami, BBQ Brisket Sandwich, Hot Pastrami with Mustard on Marble Rye, Reuben, Chicken Sandwich Combo with Tomato Soup, Chocolate Chip Cookie, Baked Baguette

My wife and I are handicapped. It is very difficult to get in and out of the car.
I ordered 2 bowls of clam chowder and 2 French dips, inch and a 8 inch to go.
The ones who handed me the bag told me 2 bowls and 2 sandwiches were in the bag.
I got home, the other end of town and discovered the 8 inch sandwich was not there. When I went back and complained, the girl said I should check it myself when I order.
This has happened before. The people don't care if they are not doing a good job.
I missed my lunch with my wife, the reason I ordered this lunch. $40.00

Atmosphere: 3

Food: 4

Service: 1

Stay away, find something else. I just went there on a Saturday afternoon at 2:30 pm. They were not busy, and they took 20 minutes to get me 1 sandwich. The worst thing is they did not care. I checked with them after 13 minutes and they told me the young man was making mine next. I stood there and watch the young man do a little, talk to the girls, do a little, and look around and talk to the girls. Then 5 minutes later he looked around for a bag to put it in, slowly walked over to and stood in front of me messing with the bag before I took it from him. After all of that it was not a good sandwich. It was a BBQ Brisket with so much BBQ sauce it just made a mess everywhere. All I could think was, I wish I had gone to Mountain Mike's next door. It would have been faster and better.

Atmosphere: 4

Food: 3

Service: 1

Terrible customer service, the food also takes way too long to make and would not revoke in a hurry, I’ve been here 5 times in the past year and i’ve always had issues with the wait time. Can literally see customers talking to each other in the back. Would recommend other alternatives.