I ordered a bubble gum-flavored ice cream for my daughter. When she began eating it, she asked if the bubble gum-like candy in the ice cream was edible. I assumed it was, but to be sure, I asked the server. To my surprise, she responded that she wasn’t sure.
Concerned, I immediately took the dripping ice cream from my daughter and threw it away. I expected the server to replace it with another flavor given the uncertainty, but this did not happen. Instead, I was charged for the ice cream that I had discarded due to the server's lack of knowledge about the product's edibility.
I am very disappointed with this experience and the way it was handled. I believe I should not have been charged for the ice cream under the circumstances.
Food: 1
Service: 1
Marie Woods
2:30 walked in an employee playing with his remote control car, car nearly tripped me at front door. He yells at me cash or card, I gave my order, got my ice cream, he never rang it up on register. Owner beware, you have a BAD employee
Atmosphere: 1
Food: 4
Service: 1
Rumana Fardaush
It's ice cream on a hot summers day. Can't go wrong! They have a limit on samples, which is good because it keeps the line moving. Lots of options!
Atmosphere: 5
Food: 5
Service: 5
DR_ MANHATTAN
I absolutely LOVE the Pineapple Coconut ice cream. My friend got a scoop of Coffee Flavored icecream. I know you will enjoy the flavors any time of the year... Stay COOL ?.
Atmosphere: 5
Food: 5
Service: 5
Angela Stucker
I love this place for ice cream cakes, I love this place for the service, and I absolutely love them for how much my kids love them!
If only they could bring back Mississippi mud I could give you six stars. 🤭
Dietary restrictions: Everything is clearly labeled and every staff member has let me know any additional information whenever I've ordered an ice cream cake.
Parking: You can easily find parking in the back parking lot located police station and walk through the shopping center, or, easily find parking at a meeting or timed for free.
Kid-friendliness: They have been nothing more than kid catering, so if you're an adult be careful! If you're a kid you're going to get everything you like and more!
Wheelchair accessibility: Easily accessible through anything on the first floor with multiple ramps.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Scoop
angela spears-stucker
I love this place for ice cream cakes, I love this place for the service, and I absolutely love them for how much my kids love them!If only they could bring back Mississippi mud I could give you six stars. ?
Dietary restrictions: Everything is clearly labeled and every staff member has let me know any additional information whenever I've ordered an ice cream cake.
Parking: You can easily find parking in the back parking lot located police station and walk through the shopping center, or, easily find parking at a meeting or timed for free.
Kid-friendliness: They have been nothing more than kid catering, so if you're an adult be careful! If you're a kid you're going to get everything you like and more!
Wheelchair accessibility: Easily accessible through anything on the first floor with multiple ramps.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gold Medal Ribbon, Single Scoop
Chrissy
I brought my niece and nephew here yesterday after school to cool down a bit. The young lady working, Alicia, was so incredibly sweet! My nephew is obsessed with dinosaurs and I asked her if I could possibly get his scoop in the new trex cups they have and she said yes of course! She even offered him a little t-Rex crown (think of old school Burger King paper crowns!) and he was over the moon! She offered my niece one as well since they have a variety! She was so patient and so nice with everyone else who came into the shop as well. They’ve always been super nice to me here! Definitely will keep coming back!
HIND HASAN
I had the worst experience at Baskin-Robbins Milbrea today. They do not have a good customer service and the person who’s working he refused to give me his manager number so I could call and complain.
Juan Rodriguez
They have improved their service and the quality of the products, there is a somewhat limited variety of tastes. The prices are affordable, the place is very clean and they accept different payment methods.
Augustine
I ordered a custom cake on August 31st to pick up on 09/4/2022 @ 11am. Mind you this was labor day weekend and the streets were closed off. It took me forever to find parking and showed up at 12. The young lady behind the counter told me my cake wasn't ready and the cake decorator wasn't there and would be back at 2pm. My party was at 1pm. She told me to purchase another cake at a discount and at this point I was desperate for a cake since the one I thought would be ready, wasn't. I purchased another cake and left. I get home 30 minutes later for them to call me that the cake was ready. I told them I couldn't pick it up because my party had already started. Long story short, I've called them everyday to get the money reversed for the initial cake I had purchased and NO ONE HAS CALLED ME BACK, NOR DID I GET A REFUND! Is this the way you do business?
A quick stop after dinner for some ice cream on a warm night. Flavors were good and we enjoyed our cups out in the car.
Martin R
You can't normally go wrong with a BK ice-cream. The store in Millbrae had a good selection and the service was friendly, my scoop of Butter Pecan was delicious and cost $3.89 there are seats in store or there are benches outside on the sidewalk if you want some fresh air.
Garrett “Teddy” Watkins
Server was very rude, she messed up one sundae and the cup was only half full. Scoops were like half scoops and judging on her attitude I'm pretty sure it was intentional.Ice scream was amazing tho
Evgeny Semionov
Good ice cream. There are about 30 different flavors including sorbets, sherbets, plain ice cream and ice cream with mixed in topings . Currently there is only 1 person / or members of one company are allowed in the store at a time. It does not affect serving time, but be prepare to wait outside. There are no tables neither inside not outside. Everything is to go only.
Yolanda Deseo
It happened a while ago when the saleslady (almost closing time) Did not even let my husband to get in because my grandson who has autism crying for ice cream but this lady did not even bother to entertain my husband and my grandson. She said they're closing.My grandson did not stop from crying. Well.....
I ordered a bubble gum-flavored ice cream for my daughter. When she began eating it, she asked if the bubble gum-like candy in the ice cream was edible. I assumed it was, but to be sure, I asked the server. To my surprise, she responded that she wasn’t sure.
Concerned, I immediately took the dripping ice cream from my daughter and threw it away. I expected the server to replace it with another flavor given the uncertainty, but this did not happen. Instead, I was charged for the ice cream that I had discarded due to the server's lack of knowledge about the product's edibility.
I am very disappointed with this experience and the way it was handled. I believe I should not have been charged for the ice cream under the circumstances.
Food: 1
Service: 1
2:30 walked in an employee playing with his remote control car, car nearly tripped me at front door. He yells at me cash or card, I gave my order, got my ice cream, he never rang it up on register. Owner beware, you have a BAD employee
Atmosphere: 1
Food: 4
Service: 1
It's ice cream on a hot summers day. Can't go wrong! They have a limit on samples, which is good because it keeps the line moving. Lots of options!
Atmosphere: 5
Food: 5
Service: 5
I absolutely LOVE the Pineapple Coconut ice cream. My friend got a scoop of Coffee Flavored icecream. I know you will enjoy the flavors any time of the year... Stay COOL ?.
Atmosphere: 5
Food: 5
Service: 5
I love this place for ice cream cakes, I love this place for the service, and I absolutely love them for how much my kids love them!
If only they could bring back Mississippi mud I could give you six stars. 🤭
Dietary restrictions: Everything is clearly labeled and every staff member has let me know any additional information whenever I've ordered an ice cream cake.
Parking: You can easily find parking in the back parking lot located police station and walk through the shopping center, or, easily find parking at a meeting or timed for free.
Kid-friendliness: They have been nothing more than kid catering, so if you're an adult be careful! If you're a kid you're going to get everything you like and more!
Wheelchair accessibility: Easily accessible through anything on the first floor with multiple ramps.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Scoop
I love this place for ice cream cakes, I love this place for the service, and I absolutely love them for how much my kids love them!If only they could bring back Mississippi mud I could give you six stars. ?
Dietary restrictions: Everything is clearly labeled and every staff member has let me know any additional information whenever I've ordered an ice cream cake.
Parking: You can easily find parking in the back parking lot located police station and walk through the shopping center, or, easily find parking at a meeting or timed for free.
Kid-friendliness: They have been nothing more than kid catering, so if you're an adult be careful! If you're a kid you're going to get everything you like and more!
Wheelchair accessibility: Easily accessible through anything on the first floor with multiple ramps.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gold Medal Ribbon, Single Scoop
I brought my niece and nephew here yesterday after school to cool down a bit. The young lady working, Alicia, was so incredibly sweet! My nephew is obsessed with dinosaurs and I asked her if I could possibly get his scoop in the new trex cups they have and she said yes of course! She even offered him a little t-Rex crown (think of old school Burger King paper crowns!) and he was over the moon! She offered my niece one as well since they have a variety! She was so patient and so nice with everyone else who came into the shop as well. They’ve always been super nice to me here! Definitely will keep coming back!
I had the worst experience at Baskin-Robbins Milbrea today. They do not have a good customer service and the person who’s working he refused to give me his manager number so I could call and complain.
They have improved their service and the quality of the products, there is a somewhat limited variety of tastes. The prices are affordable, the place is very clean and they accept different payment methods.
I ordered a custom cake on August 31st to pick up on 09/4/2022 @ 11am. Mind you this was labor day weekend and the streets were closed off. It took me forever to find parking and showed up at 12. The young lady behind the counter told me my cake wasn't ready and the cake decorator wasn't there and would be back at 2pm. My party was at 1pm. She told me to purchase another cake at a discount and at this point I was desperate for a cake since the one I thought would be ready, wasn't. I purchased another cake and left. I get home 30 minutes later for them to call me that the cake was ready. I told them I couldn't pick it up because my party had already started. Long story short, I've called them everyday to get the money reversed for the initial cake I had purchased and NO ONE HAS CALLED ME BACK, NOR DID I GET A REFUND! Is this the way you do business?
Restaurantji Recommends
A quick stop after dinner for some ice cream on a warm night. Flavors were good and we enjoyed our cups out in the car.
You can't normally go wrong with a BK ice-cream. The store in Millbrae had a good selection and the service was friendly, my scoop of Butter Pecan was delicious and cost $3.89 there are seats in store or there are benches outside on the sidewalk if you want some fresh air.
Server was very rude, she messed up one sundae and the cup was only half full. Scoops were like half scoops and judging on her attitude I'm pretty sure it was intentional.Ice scream was amazing tho
Good ice cream. There are about 30 different flavors including sorbets, sherbets, plain ice cream and ice cream with mixed in topings . Currently there is only 1 person / or members of one company are allowed in the store at a time. It does not affect serving time, but be prepare to wait outside. There are no tables neither inside not outside. Everything is to go only.
It happened a while ago when the saleslady (almost closing time) Did not even let my husband to get in because my grandson who has autism crying for ice cream but this lady did not even bother to entertain my husband and my grandson. She said they're closing.My grandson did not stop from crying. Well.....
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