Chipotle Mexican Grill

Their counter top is always messy. I think they should keep it or pleasant.

Atmosphere: 3

Food: 4

Service: 4

Large portion of food, good tasting with fountain drinks free refills, inside and outside small seating areas.

Atmosphere: 3

Food: 5

Service: 4

It's the Chipotle way now, you get less meat; the portions are less and the price are higher.

Atmosphere: 4

Food: 4

Service: 4

Came in and ordered while a promotional event was apparently occurring. The server was very helpful, and kindly informed me about the promotion and was flexible with ensuring my order was exactly what I wanted. Best chipotle I've been to in the Bay Area!

Atmosphere: 5

Food: 5

Service: 5

A little chilly inside this Chipotle because it doesn’t get a lot of sunlight. I wish they’d turn the thermostat up a little bit.

Atmosphere: 2

Food: 4

Service: 4

Repeated Mistake: Serving Diet Coke as Coke Zero

I have complained multiple times to your staff that you are putting Diet Coke in the machine and serving it as Coke Zero.
Even if your employees don't notice the difference, the taste is completely different. Coke Zero is formulated to taste closer to regular Coke, while Diet Coke has a distinct, lighter flavor profile. This is not a subtle difference to people who specifically order Coke Zero.

I first raised this issue more than three months ago, and your staff continues to make the exact same mistake. It's truly frustrating and gives the impression that there is absolutely no management or oversight at this location. If a simple, recurring inventory and dispensing error cannot be corrected after months of complaints, it shows a significant failure in operational control.

Please address this immediately. Stop filling the Coke Zero dispenser with Diet Coke.

Atmosphere: 2

Food: 2

Service: 2

The portion gets less and less. It is expensive.

Atmosphere: 3

Food: 3

Service: 3

Unacceptable. Waited much longer than needed for my order and staff were SCREAMING at customers. They had a large catering order and ABSOLUTELY neglected the online ordering customers. Manager was particularly rude. Chipotle support voided the charge thankfully but this is not ok! choose another location LOL

Atmosphere: 1

Food: 1

Service: 1

Ordered thru DoorDash at this location and literally got a half empty bowl. I’m disappointed this is the first time this chipotle has done something like this they usually forget sides or drinks but this is the first time a actual meal comes almost empty, very disappointed to pay almost 15 for a burrito bowl just for it come with no rice little meat and beans that’s not right. This location needs to do better. HORRIBLE.

Atmosphere: 1

Food: 1

Service: 1

Meat portion was very small compared to other locations and for the price Paid , no measuring scoop used so they give you barely anything

I would have given a higher rating, but when I left the restaurant there was someone power washing the sidewalk and spraying the dirt all over my freshly washed vehicle. Not a happy camper!

Had the question as to why the young man was putting not enough rice, and meat in everyone’s bowls. Other than that a pretty good experience

Atmosphere: 5

Food: 5

Service: 4

An average chipotle. Not good, not bad, perfectly serviceable.

Atmosphere: 4

Food: 4

Service: 4

I arrived at Chipotle around 10:40 PM. When I got in line, I had to wait about 5 minutes while the employee was cleaning the food station. The restaurant was open, but instead of serving customers first, the employee was already focused on cleaning. I just stood there watching him clean before I could even order.

I finally paid for my meal around 10:47 PM, sat down, and started eating. At the register, nobody mentioned that the dining area was closing at 11:00. Yet exactly at 11:00, the staff told me the restaurant was closed and I had to leave.

So, why didn’t they say at the counter that it was “to-go only” at that time? Why let me wait, pay, sit down, and start eating, only to immediately ask me to stop and leave? What am I supposed to do—throw away my food or walk out into the street with it after I was already seated and eating?

This shows poor organization and a lack of consideration for the customer. If closing is strict at 11:00, staff should stop dine-in orders earlier or at least inform customers clearly at the register. Instead, the experience felt careless and disrespectful.

Atmosphere: 1

Food: 1

Service: 1

Best chipotle I've had in my life.

Atmosphere: 5

Food: 5

Service: 5