I have a few favorite items that I continue to come back for, though the service can be incredibly inconsistent here. For the last few weeks I’ve gone, they’ve continuously failed to replenish the trays, even when it’s not even busy. Obviously, that’s incredibly inconvenient. I politely let them know there were no trays recently, and all I got was a blank stare back. I watched a customer walking around with a sheet of paper in her hand awkwardly attempting to carry her bread, and staff saw this too, but literally just stood behind the counter. Keep in mind there was no line this entire time and it was a quiet mid-day with few customers. This location seems to have an insanely high turnaround with staff and poor training. I have to believe that the only reason they do well is because people love the luxurious European windows of the indoor/outdoor patio (which are indeed lovely on days with good weather).
Justin Franklin
Obsessed with this place now ! The hot
Atmosphere: 5
Food: 5
Service: 5
Yi Tong
It’s delicious
Atmosphere: 5
Food: 5
Service: 5
Mohammad super
For the price you’re paying the food is all left over taste. Nothing is fresh. I don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
656 Manager
Terrible customer service experienced at this Millbrae location. I went to pick up a cake ordered online. Provided my name and the name of the cake but she refused to get my cake unless I showed my receipt. I stood there for 5 minutes trying to retrieve it from my phone. So ridiculous
Food: 4
Service: 1
Meg McCall
Absolutely perfect croissants (my favorite was filled with strawberries and cream), good coffee, and lots of other delicious-looking treats. If I lived here, I would go every week 😅🥹
Atmosphere: 5
Food: 5
Service: 5
Naman Gupta
One of the most horrible experiences at a bakery! Staff was extremely rude. I ordered a chocolate pastry- which tasted very stale, after one bite, we told him to look into it. He said fresh according to him and there is nothing wrong with it. We asked h to keep the pastry back, he did flinch for a sec to take it back. He was not apologetic about ruining our experience or let alone changing the pastry.
Ruijun Zheng
Chain bakery with a lot of selection of sweets and drinks. You can spend a few hours here with the open air space.
One minus is the online order. They don’t seem to pay attention to online order. I ordered coffee for pick up 45mins before the desired pick up time. By the time I arrive, not only they don’t have the coffee ready they also have to check the order and make it 10mins after the pick up time. It’s not during a peak time. Very inefficient operation could use some more attention.
Atmosphere: 4
Food: 5
Service: 3
Ansel Erol
Kinda crowded and slow lines, pastries are as you'd expect, perhaps on the sweeter side honestly with that fake sugar taste. You can find higher quality a bit further North at Maison Alysee.
We ordered mocha frap it and it was very icy big chunks of ice. We were very disappointed didn’t enjoy it at all. We came to this place frequently. This was the first time we were disappointed with our drink. 🙁🙁🙁🙁
Charlie
There are flies, not clean
Ella Trout
amazing the macaroons are so good and the strawberry vanilla cake is sooooo gooddd💖💖
Alex Pekerman
There were flies in the food cabinets that made the whole experience iffy.
Tarun M
Honestly surprises you with how good their cakes and slices are. The sweetness level is spot on. Savory food could be hit or miss, but always fresh and I have my regular go to's (eg, pastry frank). Service is fantastic. The porch seating is so nice, and the open entrance lights up the whole place. Such a delightful part of Millbrae downtown.
You guys are the best 👏🏻
Atmosphere: 5
Food: 5
Service: 5
I have a few favorite items that I continue to come back for, though the service can be incredibly inconsistent here. For the last few weeks I’ve gone, they’ve continuously failed to replenish the trays, even when it’s not even busy. Obviously, that’s incredibly inconvenient. I politely let them know there were no trays recently, and all I got was a blank stare back. I watched a customer walking around with a sheet of paper in her hand awkwardly attempting to carry her bread, and staff saw this too, but literally just stood behind the counter. Keep in mind there was no line this entire time and it was a quiet mid-day with few customers. This location seems to have an insanely high turnaround with staff and poor training. I have to believe that the only reason they do well is because people love the luxurious European windows of the indoor/outdoor patio (which are indeed lovely on days with good weather).
Obsessed with this place now ! The hot
Atmosphere: 5
Food: 5
Service: 5
It’s delicious
Atmosphere: 5
Food: 5
Service: 5
For the price you’re paying the food is all left over taste. Nothing is fresh. I don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service experienced at this Millbrae location. I went to pick up a cake ordered online. Provided my name and the name of the cake but she refused to get my cake unless I showed my receipt. I stood there for 5 minutes trying to retrieve it from my phone. So ridiculous
Food: 4
Service: 1
Absolutely perfect croissants (my favorite was filled with strawberries and cream), good coffee, and lots of other delicious-looking treats. If I lived here, I would go every week 😅🥹
Atmosphere: 5
Food: 5
Service: 5
One of the most horrible experiences at a bakery!
Staff was extremely rude.
I ordered a chocolate pastry- which tasted very stale, after one bite, we told him to look into it. He said fresh according to him and there is nothing wrong with it. We asked h to keep the pastry back, he did flinch for a sec to take it back. He was not apologetic about ruining our experience or let alone changing the pastry.
Chain bakery with a lot of selection of sweets and drinks. You can spend a few hours here with the open air space.
One minus is the online order. They don’t seem to pay attention to online order. I ordered coffee for pick up 45mins before the desired pick up time. By the time I arrive, not only they don’t have the coffee ready they also have to check the order and make it 10mins after the pick up time.
It’s not during a peak time. Very inefficient operation could use some more attention.
Atmosphere: 4
Food: 5
Service: 3
Kinda crowded and slow lines, pastries are as you'd expect, perhaps on the sweeter side honestly with that fake sugar taste. You can find higher quality a bit further North at Maison Alysee.
Restaurantji Recommends
We ordered mocha frap it and it was very icy big chunks of ice. We were very disappointed didn’t enjoy it at all. We came to this place frequently. This was the first time we were disappointed with our drink. 🙁🙁🙁🙁
There are flies, not clean
amazing the macaroons are so good and the strawberry vanilla cake is sooooo gooddd💖💖
There were flies in the food cabinets that made the whole experience iffy.
Honestly surprises you with how good their cakes and slices are. The sweetness level is spot on. Savory food could be hit or miss, but always fresh and I have my regular go to's (eg, pastry frank). Service is fantastic. The porch seating is so nice, and the open entrance lights up the whole place. Such a delightful part of Millbrae downtown.
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