Yesterday was my father’s 79th birthday. I originally planned to buy a cake elsewhere, but my sister called last minute and suggested Paris Baguette, saying their coconut cake was good. I specifically drove to a nearby Paris Baguette to purchase a cake for the celebration.
When I arrived, a male staff member, Jonathan Adonay, was standing behind the counter looking at a tablet and completely ignored me. I had to raise my voice to get his attention. I asked if they still had coconut cake, and he said no. I then asked which cake was less sweet, and he responded that all of them were the same.
I also politely asked whether cakes were discounted at this time of day, as many bakeries offer discounts closer to closing. He replied in a very rude and dismissive manner, saying something like, “How could there possibly be discounts here?” His tone made me feel judged simply for asking, as if I were trying to take advantage of something.
I told him that even if there was no discount, there was no reason for such an unpleasant attitude. He then responded that with an attitude like mine, no one would serve me. Since I was already running late for our family dinner, I chose not to argue further and quickly selected a strawberry soft cream cake and left.
When we arrived at the restaurant and were about to cut the cake, I noticed that the strawberries on top were spoiled. They looked nothing like what I had seen in the display case and were clearly not fresh. Given the earlier interaction, it was difficult not to question whether this was handled properly.
Between the poor customer service and the unacceptable food quality, this was not the experience I expected—especially for such an important family celebration. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Brian Telfer
Such a wide variety of European style pastries. For the croissant egg sandwiches, they were premade, but they heated them up and they were delicious.
Atmosphere: 5
Food: 5
Service: 5
Faith
Everyone is really nice and food is consistent; however, this is the only location I have been to that has never had a mobile order ready. It's like they see it for the first time when it's puck up time which is often set at 20 minutes at the minimum
Atmosphere: 4
Food: 4
Service: 3
Han Ding
overpriced bakery chain overall, their pricing is too much markup compared to 85C or local made bakerys.
Atmosphere: 4
Food: 3
Service: 4
Avantika Naik
We got the churro croissant bites, which were great value for money. I loved the yummy caramel sauce, but it was really sweet and was too sweet to have with the croissants. I also had the crab croquette, which was not as good as I expected. I would have been better warm, but it was just okay while room temp. The crab flavor was there, but it was a little emptier inside than I thought.
This location has a lot of good seating and is displayed cutely!
Atmosphere: 5
Food: 4
Service: 5
Mike Dwyer
This little French Style bakery was a very nice surprise. They had a amazing array of pastry items all freshly baked. My wife and I had two different pastries a piece! All were delicious! We will be back!
Fel Fel
Love the atmosphere
Atmosphere: 5
Food: 5
Service: 5
Nail Shurma
You guys are the best 👏🏻
Atmosphere: 5
Food: 5
Service: 5
Se Kai
I have a few favorite items that I continue to come back for, though the service can be incredibly inconsistent here. For the last few weeks I’ve gone, they’ve continuously failed to replenish the trays, even when it’s not even busy. Obviously, that’s incredibly inconvenient. I politely let them know there were no trays recently, and all I got was a blank stare back. I watched a customer walking around with a sheet of paper in her hand awkwardly attempting to carry her bread, and staff saw this too, but literally just stood behind the counter. Keep in mind there was no line this entire time and it was a quiet mid-day with few customers. This location seems to have an insanely high turnaround with staff and poor training. I have to believe that the only reason they do well is because people love the luxurious European windows of the indoor/outdoor patio (which are indeed lovely on days with good weather).
For the price you’re paying the food is all left over taste. Nothing is fresh. I don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
656 Manager
Terrible customer service experienced at this Millbrae location. I went to pick up a cake ordered online. Provided my name and the name of the cake but she refused to get my cake unless I showed my receipt. I stood there for 5 minutes trying to retrieve it from my phone. So ridiculous
Food: 4
Service: 1
Meg McCall
Absolutely perfect croissants (my favorite was filled with strawberries and cream), good coffee, and lots of other delicious-looking treats. If I lived here, I would go every week 😅🥹
Atmosphere: 5
Food: 5
Service: 5
Naman Gupta
One of the most horrible experiences at a bakery! Staff was extremely rude. I ordered a chocolate pastry- which tasted very stale, after one bite, we told him to look into it. He said fresh according to him and there is nothing wrong with it. We asked h to keep the pastry back, he did flinch for a sec to take it back. He was not apologetic about ruining our experience or let alone changing the pastry.
Yesterday was my father’s 79th birthday. I originally planned to buy a cake elsewhere, but my sister called last minute and suggested Paris Baguette, saying their coconut cake was good. I specifically drove to a nearby Paris Baguette to purchase a cake for the celebration.
When I arrived, a male staff member, Jonathan Adonay, was standing behind the counter looking at a tablet and completely ignored me. I had to raise my voice to get his attention. I asked if they still had coconut cake, and he said no. I then asked which cake was less sweet, and he responded that all of them were the same.
I also politely asked whether cakes were discounted at this time of day, as many bakeries offer discounts closer to closing. He replied in a very rude and dismissive manner, saying something like, “How could there possibly be discounts here?” His tone made me feel judged simply for asking, as if I were trying to take advantage of something.
I told him that even if there was no discount, there was no reason for such an unpleasant attitude. He then responded that with an attitude like mine, no one would serve me. Since I was already running late for our family dinner, I chose not to argue further and quickly selected a strawberry soft cream cake and left.
When we arrived at the restaurant and were about to cut the cake, I noticed that the strawberries on top were spoiled. They looked nothing like what I had seen in the display case and were clearly not fresh. Given the earlier interaction, it was difficult not to question whether this was handled properly.
Between the poor customer service and the unacceptable food quality, this was not the experience I expected—especially for such an important family celebration. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Such a wide variety of European style pastries. For the croissant egg sandwiches, they were premade, but they heated them up and they were delicious.
Atmosphere: 5
Food: 5
Service: 5
Everyone is really nice and food is consistent; however, this is the only location I have been to that has never had a mobile order ready. It's like they see it for the first time when it's puck up time which is often set at 20 minutes at the minimum
Atmosphere: 4
Food: 4
Service: 3
overpriced bakery chain overall, their pricing is too much markup compared to 85C or local made bakerys.
Atmosphere: 4
Food: 3
Service: 4
We got the churro croissant bites, which were great value for money. I loved the yummy caramel sauce, but it was really sweet and was too sweet to have with the croissants. I also had the crab croquette, which was not as good as I expected. I would have been better warm, but it was just okay while room temp. The crab flavor was there, but it was a little emptier inside than I thought.
This location has a lot of good seating and is displayed cutely!
Atmosphere: 5
Food: 4
Service: 5
This little French Style bakery was a very nice surprise. They had a amazing array of pastry items all freshly baked. My wife and I had two different pastries a piece! All were delicious! We will be back!
Love the atmosphere
Atmosphere: 5
Food: 5
Service: 5
You guys are the best 👏🏻
Atmosphere: 5
Food: 5
Service: 5
I have a few favorite items that I continue to come back for, though the service can be incredibly inconsistent here. For the last few weeks I’ve gone, they’ve continuously failed to replenish the trays, even when it’s not even busy. Obviously, that’s incredibly inconvenient. I politely let them know there were no trays recently, and all I got was a blank stare back. I watched a customer walking around with a sheet of paper in her hand awkwardly attempting to carry her bread, and staff saw this too, but literally just stood behind the counter. Keep in mind there was no line this entire time and it was a quiet mid-day with few customers. This location seems to have an insanely high turnaround with staff and poor training. I have to believe that the only reason they do well is because people love the luxurious European windows of the indoor/outdoor patio (which are indeed lovely on days with good weather).
Obsessed with this place now ! The hot
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It’s delicious
Atmosphere: 5
Food: 5
Service: 5
For the price you’re paying the food is all left over taste. Nothing is fresh. I don’t recommend this location
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service experienced at this Millbrae location. I went to pick up a cake ordered online. Provided my name and the name of the cake but she refused to get my cake unless I showed my receipt. I stood there for 5 minutes trying to retrieve it from my phone. So ridiculous
Food: 4
Service: 1
Absolutely perfect croissants (my favorite was filled with strawberries and cream), good coffee, and lots of other delicious-looking treats. If I lived here, I would go every week 😅🥹
Atmosphere: 5
Food: 5
Service: 5
One of the most horrible experiences at a bakery!
Staff was extremely rude.
I ordered a chocolate pastry- which tasted very stale, after one bite, we told him to look into it. He said fresh according to him and there is nothing wrong with it. We asked h to keep the pastry back, he did flinch for a sec to take it back. He was not apologetic about ruining our experience or let alone changing the pastry.
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