The food was as expected. The restaurant itself was clean. However, the biggest issue was the attitude of the supervisor / manager. She seemed really upset and unhappy to be there. It reflected in her disposition towards customers and made for a very unpleasant dining experience.
Atmosphere: 1
Food: 4
Service: 1
Manoj K
Very poor service and rude staff
Atmosphere: 2
Food: 4
Service: 1
Georgia Cardenas
Super rude employees and not open when stated in the morning for breakfast
Atmosphere: 1
Food: 1
Service: 1
John Love
That Hangover Burger was nothing like the picture. So flat you could not see inside unless you lifted the top bun.
Atmosphere: 5
Food: 3
Service: 5
Connie Bautista
Drive through order.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: The Breakfast Burger, Western Bacon Cheeseburger
Kevin B
All around a not pleasant experience! Traveling through the city, from the airport, we went inside and was met with a scowling, rude lady behind the counter. The place was almost completely empty, it had one couple dining in. We placed our order, and waited for quite a while. Because we were traveling we asked scowling rudeness for more napkins, she give us two more. My wife explained we were traveling through and asked for more, the employee, literally ROLLED her eyes and grabbed two more and shoved them towards us. Carl's Jr needs to send their employees to customer service care classes!
After reading tons of negative reviews, it sounds like the Mngt/Owners don't give a rip about customer satisfaction! Gone are the day's of customer appreciation and dedication to providing exceptional services!!!
P.S. TO THE OWNER OF CARLS... You might have a fuller restaurant and better reviews if you took the time to train your over paid and uncaring employees!!! Just saying...
Recommended dishes: Fries, Burger, Western Bacon Cheeseburger
Maria L Chavez
Got the big Carl for the first time , it did not have enough lettuce for the 2 patties so I had to ask for some and it tasted a lot better
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries, Cheeseburger
Jose Carlos
Bread on burger was hard the fries waay over cooked and the soda taste nasty that wasn’t a coke not to mention lady on the drive thru on her AirPods on the phone with someone while working the window smh Carl’s Jr is expensive compare to others like in n out step up your game charging that much and giving out garbage food that’s not good…
Food: 1
Don Cummins
The location was closed on a Friday (Day After Thanksgiving) at 6:10pm when i showed up. Was attempting to pick up a mobile order I just placed. Now, I'm waiting to get a refund (hopefully) for an order I never was able to pick-up. It is inexcusable to take order orders and not even be open.
Atmosphere: 1
Food: 1
Service: 1
Chris Unruh
For it being only 9pm and a big bright sign saying “open late, thought they would be open… guess not
Even 1 hr after their published timings - they weren't open. I reached there at 9 am and the doors were still locked. The lady behind the counter just kept ignoring me and waved that they were still closed. I was open to waiting as I had some time on my hands but despite me standing on the door for 10+ min she never bothered to come to the door so I can understand how long will it take them to open shop. This place can write a playbook on how to kill a business!
Service: 1
Carlos Estrada
It's not open and all the lights are on
Service: 1
J R
The last few years I have not been feeling Carl's Jr but this one was all right
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Fries, Western Bacon Cheeseburger
Nikita Maksimov
Good burger, smart, friendly and quick service.
Atmosphere: 5
Food: 5
Service: 5
Sergio Villa
A place to enjoy a delicious hamburger or any other dish, everything is there and looks delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburguesa Con Tocineta, Single El Diablo
The food was as expected. The restaurant itself was clean. However, the biggest issue was the attitude of the supervisor / manager. She seemed really upset and unhappy to be there. It reflected in her disposition towards customers and made for a very unpleasant dining experience.
Atmosphere: 1
Food: 4
Service: 1
Very poor service and rude staff
Atmosphere: 2
Food: 4
Service: 1
Super rude employees and not open when stated in the morning for breakfast
Atmosphere: 1
Food: 1
Service: 1
That Hangover Burger was nothing like the picture. So flat you could not see inside unless you lifted the top bun.
Atmosphere: 5
Food: 3
Service: 5
Drive through order.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: The Breakfast Burger, Western Bacon Cheeseburger
All around a not pleasant experience!
Traveling through the city, from the airport, we went inside and was met with a scowling, rude lady behind the counter. The place was almost completely empty, it had one couple dining in.
We placed our order, and waited for quite a while. Because we were traveling we asked scowling rudeness for more napkins, she give us two more. My wife explained we were traveling through and asked for more, the employee, literally ROLLED her eyes and grabbed two more and shoved them towards us. Carl's Jr needs to send their employees to customer service care classes!
After reading tons of negative reviews, it sounds like the Mngt/Owners don't give a rip about customer satisfaction!
Gone are the day's of customer appreciation and dedication to providing exceptional services!!!
P.S. TO THE OWNER OF CARLS...
You might have a fuller restaurant and better reviews if you took the time to train your over paid and uncaring employees!!!
Just saying...
Recommended dishes: Fries, Burger, Western Bacon Cheeseburger
Got the big Carl for the first time , it did not have enough lettuce for the 2 patties so I had to ask for some and it tasted a lot better
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries, Cheeseburger
Bread on burger was hard the fries waay over cooked and the soda taste nasty that wasn’t a coke not to mention lady on the drive thru on her AirPods on the phone with someone while working the window smh Carl’s Jr is expensive compare to others like in n out step up your game charging that much and giving out garbage food that’s not good…
Food: 1
The location was closed on a Friday (Day After Thanksgiving) at 6:10pm when i showed up. Was attempting to pick up a mobile order I just placed. Now, I'm waiting to get a refund (hopefully) for an order I never was able to pick-up. It is inexcusable to take order orders and not even be open.
Atmosphere: 1
Food: 1
Service: 1
For it being only 9pm and a big bright sign saying “open late, thought they would be open… guess not
Atmosphere: 1
Service: 1
Restaurantji Recommends
Even 1 hr after their published timings - they weren't open. I reached there at 9 am and the doors were still locked. The lady behind the counter just kept ignoring me and waved that they were still closed. I was open to waiting as I had some time on my hands but despite me standing on the door for 10+ min she never bothered to come to the door so I can understand how long will it take them to open shop. This place can write a playbook on how to kill a business!
Service: 1
It's not open and all the lights are on
Service: 1
The last few years I have not been feeling Carl's Jr but this one was all right
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Fries, Western Bacon Cheeseburger
Good burger, smart, friendly and quick service.
Atmosphere: 5
Food: 5
Service: 5
A place to enjoy a delicious hamburger or any other dish, everything is there and looks delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburguesa Con Tocineta, Single El Diablo
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