The service is excellent It's clean They speak English and Spanish
Atmosphere: 5
Food: 5
Service: 5
James Hyun
The local deal!!! Great service !!! Great preparation !!! Best Domino’s Pizza in town!!!
Atmosphere: 5
Food: 5
Service: 5
Ashok Pachamuthu
Not a hygienic place. Pizza prep with no gloves, handling phone in the middle of food prep never come back again
Atmosphere: 1
Food: 1
Service: 1
Darina Laviene
I was ordering over $50 orders every other day until we started experiencing a drop in quality. My food usually comes piping hot due to fast delivery driver ( will add his name later) but the last few times under a certain manager, my orders were like warm, under-cooked, doughy, missing extra paid toppings and also lacking toppings in general.
After calling in to make some requests, I realized the problems occur when assistant manager "Binesh" or "Dinesh" is on shift He is clearly a disgruntled worker who is lacking in customer service skills often arguing with the customer and purposely making pizzas poor quality with little toppings and very under cooked. His English skills are poor and create a barrier when trying to ask questions and order. He is also a liar who may need more training because he just outright lied saying this location does not deliver to my address which clearly they do if he checked my number in the system like they are supposed to do.. he also lied saying the restaurant was supposed was not allowed to remake the same pizza I paid for extra toppings and it was not included...he wanted to give me a basic 1 toppings when I paid for a premium pie with additional toppings. Replacement items were also incorrect.
It is sad that the other manager Sonny who is a skilled prep cook and a professional manager who listens and resolves issues when necessary has to have a negligent teammate to sabotage his stellar service. I will no longer be ordering from this location if that other manager continues with sub par customer service skills, poor food preparation, and keeps being aggressive in his communication skills. I strongly urge the owners to find a replacement in order to improve operations for all people interested in making this their go to pizza spot. I just decided after a phone call with the manager that I will be ordering from elsewhere tonight. $70 loss due to poor service and just not wanting to do the job right....
Atmosphere: 3
Food: 3
Service: 2
Sahil C
Pretty fun, had pretty good food and the service was ok. However, the place itself was really nice and not that busy, and although we had a big group staff was kind. As for the food, garlic bread was great, would recommend. The build your own was also really good, and they let us split and everything. 8/10!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Garlic Bread with Cheese
Ian Zhu
The pizza is always high quality and fresh, location isn't too ideal.
Atmosphere: 4
Food: 5
Service: 5
J. H.
In an unassuming plaza but once you enter, it looks clean and welcoming. Servers were very nice and pizzas were piping hot when I picked up!
Atmosphere: 5
Food: 5
Service: 5
Jane Jiang
Subject: Unacceptable Customer Experience – Request for Apology and Resolution I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Domino's store located at 100 Dixon Road, Milpitas, CA 95035. I placed an order on Monday, October 14, 2024, at 7:32 PM, and received a notification by 8:00 PM that my order was complete and ready for pickup. However, my experience at the store was far from satisfactory. When I arrived to collect my order, I was met with unprofessional and dismissive behavior from a female employee. Not only was she visibly irritated, but when she couldn’t locate my order, she rudely suggested I take someone else’s order instead. This was highly inappropriate and unprofessional. The situation worsened when another employee acknowledged that my order had been mishandled, and they began preparing it only after I had already been waiting for a significant amount of time. Throughout this ordeal, the first employee made light of the situation, giggling while I waited. It was not until 8:30 PM that I finally received the two medium pizzas I had originally ordered. At no point did I receive an apology for the inconvenience or the unacceptable delay. I spent over 30 minutes beyond the expected pickup time waiting for my order, with my child waiting in the car. The lack of professionalism and the dismissive treatment I experienced is simply unacceptable. I am requesting a formal apology from the employee for the poor customer service and a resolution for the time I lost and the disrespect shown. I trust that this matter will be addressed promptly to prevent such issues in the future. Sincerely, Jane
Atmosphere: 1
Service: 1
Sam K
Have been getting take out orders at this location for years but service and food quality has gone down the drain. Recently ordered pasta bowls for the kids and what used to be a delicious bowl filled with vegis is now plain Mac n cheese. To top it, the quantity is reduced to half of what they used to give previously and the price increased by 30%. There are better pizza places around, with better quality ingredients that I will be giving my business to going forward.
Poor quality food. No hygiene. They make pizza without gloves. They make pizza on any desk. I have attached picture of pizza made near computer table. This is so poor hygiene. It is a request to everyone don’t go to this outlet. I had a bad stomach after eating this pizza.
Atmosphere: 1
Food: 1
Service: 1
Imablick “Tee” Robertson
Service was awesome Friday nite. I couldn't log in to the app, the young man behind that counter helped me out and was very pleasant I wish I got his name but I will go back again and I hope that he's working. Food hot and on point thank you
Atmosphere: 5
Food: 5
Service: 5
Isabella Pang
I was pleasantly surprised with dominos. The kids like little Cesar, hubby and I prefer Colesseum NY pizza in Milpitas and we couldn’t come to an agreement. I thought of domjnos, the kids and I never tried it. And we were pleasantly surprised. Prices are reasonable, lots of choices including chicken wings , salads and sandwiches so plus for the adults. Customizable pizza, you can customize which half or whole of the pie each topping goes on which is a plus for picky kids. Will definitely order from here again
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Wings
Zongyi Shi
You go in to pick up something you ordered on the app, and no one bothers to help you for ages.
By the way, their app sells your personal data. If you want to stop them from doing that, good luck—it's nearly impossible.
Eric C.
Indian guy is VERY rude. I won't be going back here anymore.
The service is excellent
It's clean
They speak English and Spanish
Atmosphere: 5
Food: 5
Service: 5
The local deal!!!
Great service !!!
Great preparation !!!
Best Domino’s Pizza in town!!!
Atmosphere: 5
Food: 5
Service: 5
Not a hygienic place. Pizza prep with no gloves, handling phone in the middle of food prep never come back again
Atmosphere: 1
Food: 1
Service: 1
I was ordering over $50 orders every other day until we started experiencing a drop in quality. My food usually comes piping hot due to fast delivery driver ( will add his name later) but the last few times under a certain manager, my orders were like warm, under-cooked, doughy, missing extra paid toppings and also lacking toppings in general.
After calling in to make some requests, I realized the problems occur when assistant manager "Binesh" or "Dinesh" is on shift He is clearly a disgruntled worker who is lacking in customer service skills often arguing with the customer and purposely making pizzas poor quality with little toppings and very under cooked. His English skills are poor and create a barrier when trying to ask questions and order. He is also a liar who may need more training because he just outright lied saying this location does not deliver to my address which clearly they do if he checked my number in the system like they are supposed to do.. he also lied saying the restaurant was supposed was not allowed to remake the same pizza I paid for extra toppings and it was not included...he wanted to give me a basic 1 toppings when I paid for a premium pie with additional toppings. Replacement items were also incorrect.
It is sad that the other manager Sonny who is a skilled prep cook and a professional manager who listens and resolves issues when necessary has to have a negligent teammate to sabotage his stellar service. I will no longer be ordering from this location if that other manager continues with sub par customer service skills, poor food preparation, and keeps being aggressive in his communication skills. I strongly urge the owners to find a replacement in order to improve operations for all people interested in making this their go to pizza spot. I just decided after a phone call with the manager that I will be ordering from elsewhere tonight. $70 loss due to poor service and just not wanting to do the job right....
Atmosphere: 3
Food: 3
Service: 2
Pretty fun, had pretty good food and the service was ok. However, the place itself was really nice and not that busy, and although we had a big group staff was kind. As for the food, garlic bread was great, would recommend. The build your own was also really good, and they let us split and everything. 8/10!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Garlic Bread with Cheese
The pizza is always high quality and fresh, location isn't too ideal.
Atmosphere: 4
Food: 5
Service: 5
In an unassuming plaza but once you enter, it looks clean and welcoming. Servers were very nice and pizzas were piping hot when I picked up!
Atmosphere: 5
Food: 5
Service: 5
Subject: Unacceptable Customer Experience – Request for Apology and Resolution
I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Domino's store located at 100 Dixon Road, Milpitas, CA 95035. I placed an order on Monday, October 14, 2024, at 7:32 PM, and received a notification by 8:00 PM that my order was complete and ready for pickup. However, my experience at the store was far from satisfactory.
When I arrived to collect my order, I was met with unprofessional and dismissive behavior from a female employee. Not only was she visibly irritated, but when she couldn’t locate my order, she rudely suggested I take someone else’s order instead. This was highly inappropriate and unprofessional.
The situation worsened when another employee acknowledged that my order had been mishandled, and they began preparing it only after I had already been waiting for a significant amount of time. Throughout this ordeal, the first employee made light of the situation, giggling while I waited. It was not until 8:30 PM that I finally received the two medium pizzas I had originally ordered.
At no point did I receive an apology for the inconvenience or the unacceptable delay. I spent over 30 minutes beyond the expected pickup time waiting for my order, with my child waiting in the car. The lack of professionalism and the dismissive treatment I experienced is simply unacceptable.
I am requesting a formal apology from the employee for the poor customer service and a resolution for the time I lost and the disrespect shown. I trust that this matter will be addressed promptly to prevent such issues in the future.
Sincerely, Jane
Atmosphere: 1
Service: 1
Have been getting take out orders at this location for years but service and food quality has gone down the drain. Recently ordered pasta bowls for the kids and what used to be a delicious bowl filled with vegis is now plain Mac n cheese. To top it, the quantity is reduced to half of what they used to give previously and the price increased by 30%. There are better pizza places around, with better quality ingredients that I will be giving my business to going forward.
Atmosphere: 1
Food: 1
Service: 1
The garlic cheese bread is the bomb
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Poor quality food. No hygiene. They make pizza without gloves. They make pizza on any desk. I have attached picture of pizza made near computer table. This is so poor hygiene. It is a request to everyone don’t go to this outlet. I had a bad stomach after eating this pizza.
Atmosphere: 1
Food: 1
Service: 1
Service was awesome Friday nite. I couldn't log in to the app, the young man behind that counter helped me out and was very pleasant I wish I got his name but I will go back again and I hope that he's working. Food hot and on point thank you
Atmosphere: 5
Food: 5
Service: 5
I was pleasantly surprised with dominos. The kids like little Cesar, hubby and I prefer Colesseum NY pizza in Milpitas and we couldn’t come to an agreement. I thought of domjnos, the kids and I never tried it. And we were pleasantly surprised. Prices are reasonable, lots of choices including chicken wings , salads and sandwiches so plus for the adults. Customizable pizza, you can customize which half or whole of the pie each topping goes on which is a plus for picky kids. Will definitely order from here again
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Wings
You go in to pick up something you ordered on the app, and no one bothers to help you for ages.
By the way, their app sells your personal data. If you want to stop them from doing that, good luck—it's nearly impossible.
Indian guy is VERY rude. I won't be going back here anymore.
Atmosphere: 1
Food: 3
Service: 1
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