Sheng Kee Bakery #6 - Milpitas

I wish I could give zero star to these people.. I went to order cake for a birthday and before that I wanted to try there cake but since the order was not 10$ and I dint have cash she literally put the cake back saying I can't give you with a rude tone.. who carries cash these days? Glad I dint order from a place with no compassion for customers.. God saved me..

I only got the egg tarts from there (both the regular and the Portuguese ones), and they were mid at best, and waste of calories at worst. I'm actually low-key angry they were so sub-par....from what I remember 85 degrees is also better.

Not sure about the other things, but based on the egg tart quality I'm not inclined to try anything else from here.

Worst experience I’ve ever had. Went in around 4:30 PM just to grab a few breads. Picked three, and Asked politely if I could pay by card, and got a “10🔪” answer from the older lady at the counter. Asked if she could help check the currently total — she told me to calculate it by myself. I said I would definitely buy and just needed to scan to see how much more to add. She said no, and walked off mid-sentence.

No one else was in the store. Not busy. Just rude. Thankfully, another staff member (with a Taiwanese accent) was really nice and tried to help — she said the older woman was “too busy” today. But She wasn’t even doing anything while I was there.

I tried their mango mini mousse and black forest mini mousse. They are fine for the price point but I didnt enjoy them much. Maybe I am used to more softer and moist cakes.

I went to get a birthday cake for my husband. I stood there for a long time, ignored by two chatty workers. When a couple went to pay for the bread, one worker asked who was there first. I raised my hand. She said: next time you need to stand in line and just tell us what you want. I said I have a question about the taro cake: “when was it made?” She said: “it is fresh today.” When I went home, we cut the cake and the taro inside is as dry as the dry wall. There will be no next time, lady.

This was my first visit to Chinese style bakery and it was very interesting to see all the offerings. I have been to many Korean bakeries before, and while there were some similarities, I stumble across many new baked goods as well. Got the moon cake which I have never had before, but I have seen it across social media, and it was so good. I was sad that I did not get more. Also got the egg custard which I have had before multiple times, and this one was honestly below average. Custard was too eggy, and the pastry was not flaky enough. I had couple of other things to like a Macha sponge cake, and it was just okay. I would honestly come back just for the moon cakes. By the way, they only take card if you buy stuff for more than $10.

Great buns and desserts. Terrible customer service. They didn’t ring up a few of my items, then after I paid I noticed they didn’t bag those things. They then said I couldn’t get those things on their own because they didn’t add up to the $10 credit card minimum, despite it being their mistake.

Atmosphere: 2

Food: 5

Service: 1

Customers cant use the bathroom. No drinking water. Food is oily, cold, and some r just dry.
Look at all the moisture on glass with the cakes.

Atmosphere: 1

Food: 1

Service: 1

Gatekeeping water from paying customers is crazy. Food was dry too.

Atmosphere: 2

Food: 2

Service: 1

Agree with a previous reiview "Not good staff old women."
Avoid this store at ALL cost.
I'd go the nearby 85C or 99Ranch.

Atmosphere: 1

Food: 1

Service: 1

Rude service

Atmosphere: 5

Food: 5

Service: 1

Never come to this store again. I don’t know why the staff exchange one cupcake for me. And the changed one is spoiled. Not good staff old women,
you will pay for what you did.

Atmosphere: 1

Food: 1

Service: 1

Childhood memory!

Many of us grew up eating Sheng Kee. There is a lot more variety than what was on the shelf 20-25 years ago, but the quality is kept up as always.

Highly recommend the cheese bread, red bean bun, matcha bun, and all kinds of mooncakes (red bean filling is my fav).

Five pastries plus a small bag of cookies cost $20.

Please consider opening up a shop or two in SoCal. LA and OC need some love from Sheng Kee!

(The bread was so good that I didn’t get to take a picture before taking a few bites.)

Parking: Difficult to park during peak hours.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Loved this bakery! The walnut cookies were amazing.

Wheelchair accessibility: Easy access

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery

Only deal with the cashier, she's super rude. Didn't tape the pastries for us.
I complaint that I was mislead and overcharged, instead of fixing the price, she returned the whole thing, took everything out of the bag and rang me up from the beginning then she just left everything there without bagging them.
Never coming back here.
If you don't like your job, quit.

Atmosphere: 3

Food: 4

Service: 1