I’ve tolerated a lot of small issues from this Starbucks location over the years—missing extras I paid for, mobile orders never quite right (no caramel when I ask for extra, no ice when I ask for extra), and I’ve always let it go. But after today, I’m done.
This morning was the final straw. I placed a mobile order from home, and by the time I got there, it was marked ready. The intercom system was apparently down, which is fine—but the employee taking orders outside was standing so far from the entrance to the drive-through that I had no idea he was even working there. It looked like someone chatting with a friend. There was no signage, no cones, nothing. So I drove in like normal.
When I reached the window and politely explained what happened, the employee didn’t even look to check if my mobile order was ready. He stared me dead in the face and flatly said, “It’s not ready.” No confirmation, no effort, nothing. Then he told me to leave and go back through the line.
I get it—yes, I accidentally skipped the line. But I explained the misunderstanding, and there was zero attempt at understanding or resolution. The bare minimum would have been to check if my drink—which was already marked ready—was sitting there.
To top it all off, if your intercom is down, your mobile orders should be handled more carefully. Don’t keep it business as usual when your systems aren’t working properly—and definitely don’t position the outdoor order-taker so poorly that people can bypass the process without realizing.
I’ve worked in customer service. I understand mistakes happen. I didn’t show up angry or rude. But this was bad service, plain and simple. And after consistently letting small things slide, this was the moment I decided to just leave my drink and never go back again.
Edgar Saranillo
This our talking coffee place me and my wify
Atmosphere: 5
Food: 5
Service: 5
Devarsh T
I placed a mobile order and drive thru pickup. The barista was so rude about it. They started yelling at me and said that the app says 4-5 minutes and why are you here and there are orders ahead of you. Horrible service.
Atmosphere: 1
Service: 1
Erich Winkler
The baristas are excellent at this location. They are helpful with my customized drink orders. The drinks always come out right. The food is average, but no fault of the store. Starbucks food, in general, is just average. Great location and atmosphere!
Atmosphere: 5
Food: 3
Service: 5
Samantha S
This is the first rude experience we have ever had with a Starbucks barista. Their name was Tram and she was incredibly rude to my father. He usually never complains, but this experience had him asking me to leave a review. We also heard her berating the customer in the drive thru line in front of us. Not only was she rude at the speaker, but after we heard her berating the customer in front of us and we pulled up, she was once again rude to us. Tram should not be working customer service.
Atmosphere: 1
Food: 4
Service: 1
chrystmas
Great drive through experience. Quick and accurate. Thank you.
Service: 5
Mayuri Karwa
They made wrong drink
Ankit Mehta
Service is slow. Overall a nice place to spend evening with friends and family.
Atmosphere: 4
Food: 5
Service: 3
Tyerra Taulealo
rude employee. we asked for a grande and gave us our drink not even half way through the cup. then proceed to say we needed to pay a dollar more to fill it up. on top of that, as we were telling them that we shouldn’t have to, she said “i don’t have the time, bye”.
Nathan (Nat)
best seating in all South Bay. literally dunno what I'd do without the place. it's great
I have spent thousands of dollars at Starbucks and visited hundreds of stores all over the US. This store is the very first store that refused to give me a cup of ice. It was totally discrimination and elder abuse.
Atmosphere: 1
Food: 1
Service: 1
Neily Perales
I had a very disappointing and upsetting experience at this Starbucks location today. The cashier, whose name was Tram, displayed incredibly unprofessional behavior. I simply asked if I could place an order, and she responded with clear frustration and attitude, making me feel completely unwelcome.
She walked around letting customers wait unnecessarily, then showed visible anger toward me when I approached to order. After preparing my drink, she slammed it on the counter and gave me a hostile look — as if she wanted to start a confrontation.
This is absolutely unacceptable behavior in a customer service role. No customer should be treated this way. I left feeling disrespected and upset. I hope management addresses this issue seriously, as this kind of experience reflects poorly on the Starbucks brand.
Service: 1
Albert Santoso
Great and consistent service, nice seating area. It can be really loud when busy.
05/31/25: I did notice earlier today, the drive-thru line was out to Calaveras Boulevard, someone was taking order by the front door while the drive-thru line was empty. Maybe he/she can pay attention next time and move the line further in, so more cars can fit?
On that note, people, if the line was that long, just park and get out. You'll get your order quicker. :)
Atmosphere: 4
Food: 5
Service: 5
Deepanjan Kundu
We ordered a medium sized coffee and the server gave the cup only half filled with coffee. I am well aware that is not normal and when we asked to fill it to full, the server was repeatedly arguing how the cup was supposed to be filled only half. Really poor service.
Atmosphere: 1
Food: 1
Service: 1
Thalia Cheng
Plenty of space and the best part is most of the seats are with charging portal. The people working here are friendly too.
⭐ 1-Star Review — Starbucks on Calaveras Blvd
I’ve tolerated a lot of small issues from this Starbucks location over the years—missing extras I paid for, mobile orders never quite right (no caramel when I ask for extra, no ice when I ask for extra), and I’ve always let it go. But after today, I’m done.
This morning was the final straw. I placed a mobile order from home, and by the time I got there, it was marked ready. The intercom system was apparently down, which is fine—but the employee taking orders outside was standing so far from the entrance to the drive-through that I had no idea he was even working there. It looked like someone chatting with a friend. There was no signage, no cones, nothing. So I drove in like normal.
When I reached the window and politely explained what happened, the employee didn’t even look to check if my mobile order was ready. He stared me dead in the face and flatly said, “It’s not ready.” No confirmation, no effort, nothing. Then he told me to leave and go back through the line.
I get it—yes, I accidentally skipped the line. But I explained the misunderstanding, and there was zero attempt at understanding or resolution. The bare minimum would have been to check if my drink—which was already marked ready—was sitting there.
To top it all off, if your intercom is down, your mobile orders should be handled more carefully. Don’t keep it business as usual when your systems aren’t working properly—and definitely don’t position the outdoor order-taker so poorly that people can bypass the process without realizing.
I’ve worked in customer service. I understand mistakes happen. I didn’t show up angry or rude. But this was bad service, plain and simple. And after consistently letting small things slide, this was the moment I decided to just leave my drink and never go back again.
This our talking coffee place me and my wify
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order and drive thru pickup. The barista was so rude about it. They started yelling at me and said that the app says 4-5 minutes and why are you here and there are orders ahead of you. Horrible service.
Atmosphere: 1
Service: 1
The baristas are excellent at this location. They are helpful with my customized drink orders. The drinks always come out right. The food is average, but no fault of the store. Starbucks food, in general, is just average. Great location and atmosphere!
Atmosphere: 5
Food: 3
Service: 5
This is the first rude experience we have ever had with a Starbucks barista. Their name was Tram and she was incredibly rude to my father. He usually never complains, but this experience had him asking me to leave a review. We also heard her berating the customer in the drive thru line in front of us. Not only was she rude at the speaker, but after we heard her berating the customer in front of us and we pulled up, she was once again rude to us.
Tram should not be working customer service.
Atmosphere: 1
Food: 4
Service: 1
Great drive through experience. Quick and accurate. Thank you.
Service: 5
They made wrong drink
Service is slow. Overall a nice place to spend evening with friends and family.
Atmosphere: 4
Food: 5
Service: 3
rude employee. we asked for a grande and gave us our drink not even half way through the cup. then proceed to say we needed to pay a dollar more to fill it up. on top of that, as we were telling them that we shouldn’t have to, she said “i don’t have the time, bye”.
best seating in all South Bay. literally dunno what I'd do without the place. it's great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have spent thousands of dollars at Starbucks and visited hundreds of stores all over the US. This store is the very first store that refused to give me a cup of ice. It was totally discrimination and elder abuse.
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing and upsetting experience at this Starbucks location today. The cashier, whose name was Tram, displayed incredibly unprofessional behavior. I simply asked if I could place an order, and she responded with clear frustration and attitude, making me feel completely unwelcome.
She walked around letting customers wait unnecessarily, then showed visible anger toward me when I approached to order. After preparing my drink, she slammed it on the counter and gave me a hostile look — as if she wanted to start a confrontation.
This is absolutely unacceptable behavior in a customer service role. No customer should be treated this way. I left feeling disrespected and upset. I hope management addresses this issue seriously, as this kind of experience reflects poorly on the Starbucks brand.
Service: 1
Great and consistent service, nice seating area. It can be really loud when busy.
05/31/25: I did notice earlier today, the drive-thru line was out to Calaveras Boulevard, someone was taking order by the front door while the drive-thru line was empty. Maybe he/she can pay attention next time and move the line further in, so more cars can fit?
On that note, people, if the line was that long, just park and get out. You'll get your order quicker. :)
Atmosphere: 4
Food: 5
Service: 5
We ordered a medium sized coffee and the server gave the cup only half filled with coffee. I am well aware that is not normal and when we asked to fill it to full, the server was repeatedly arguing how the cup was supposed to be filled only half. Really poor service.
Atmosphere: 1
Food: 1
Service: 1
Plenty of space and the best part is most of the seats are with charging portal. The people working here are friendly too.
Atmosphere: 5
Food: 4
Service: 5
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